NM
Norah M
Active since Sep 2019
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
POOR DISSATISFIED SERVICE
From: Norah-Leigh Masuret (BMW Midrand) Sent: Tuesday, 04 November 2025 11:35 To: 'HOCClaims@standardbank.co.za' <HOCClaims@standardbank.co.za> Cc: insure@integrisure.co.za; silpolicy.admin@standardbank.co.za; whistleblowingline@tip-offs.com; silpolicy.admin@standardbank.co.za Subject: Claim Number: HLB/2025/443188 Importance: High To Whom this may concern I logged a claim yesterday at 17h40. Claim number came through at 17h55, lady that assisted said I should receive a call by 18h00. Well, no contractor called, nobody was assigned. This Morning I called again at 06h35, was told that Nokuthula Nkambiya will be assisting me at 07h37 and Khanyisa Dhliwayo has been to be reassigned to process , still no follow up on contractor. Then I called 4x more, no SMS received no contractor. Called again at 11h15, lady said she can’t help me it was assigned to a contractor, I asked for the contractors’ detail, she said she can, I ask could you please call them as they clearly not need the work they have enough money,. Still no call, I would like to know as a customer to Standard Bank. This last call the lady was rude and would not assist, I lost it in away. She promised me she will call me back with a follow up, and its not Standard bank it the contractors. Now tell me why Standard bank must contact the contractors. It seems to me – Standard bank service has gone down the drain. Standard Bank, them to assist customers and if a customer owes the world to the bank and the bank does not care. I would like a contractor to contact me ASAP. I will be logging this on Hello peter and with the ombudsman and Management departments, listen to all my calls, as they are all recorded by me too. Kind Regards
0 replies
24 months ago
Poor Food
I Norah from BMW across the road, Ordered Chips second time, asked for a sauce and paid. Received the Chips, dried out , must be yesterdays Chips re fried, dry as hell and received NO sauce at requested. Put in a take way a box, not even a bag added . Well, we are not impressed with the kind of food we have been receiving from Streatery. Poor Food and poor services.... Elias who served us, please check on your customers food. The Dustbin saw the Chips. the Garage delivers better quality food. Wont be ordering from such a resturant and poor food.
0 replies
56 months ago
MTN Yello STOP THIS - there is a POPY ACT in Place.
I have not subscribed to this and they keep taking a 5.00 here and 10.00 to a 15.00 here. I am reporting this to the poppy Act. I gave no consent. 135 number and the *155# to cancel does not work. Cancel this ASAP Numbers 0832931033 and 0834577732 NL Masuret
0 replies
60 months ago
From March to May my Building insurance went up from 732.42 to 1314.00
Morning Once again it’s me Refer to 25/03/2021 new contract I took an extended amount on my bond 160000.00 adding to a total of 710000.00 Retail of my home is 2 200 000.00 estate valuation, Building Valuation is 3 896 200.00 I signed at the Lawyers Joubert and Schultz my repayment is 7783.73 – break down (Bond repayment 5873.88, Credit Life 923.27 / Building Insurance 732.42). Now its gone up to 8180.65 in a matter of time from I signed at the lawyers 13 April’2021 to now without notifying the Attorneys as well I got a SMS that my building Insurance has increased with 581.58. I asked how come, are they telling me that each time I loan on my standard bank home loan my building insurance will go up and up, I told them, I was not sent documents and why they just increased. I asked what has happened since my late husband passed away, I am a Widow a working one and I don’t have money to throw away, 581.58 is a lot of money to me. She said they took an estimate and upped my Building insurance, they can do that, so it means Standard bank can steel from customers once again. Like previously, but I was refunded. I took the extra bond out as Standard bank Building Insurances refused to pay my claim of water damage and a leaking roof, so I needed the funds to fix my own home, but yet Standard bank can steel form me to ups my building insurance, I have a standard home nothing exotic. I do not agree, to Standard bank Building Insurance doing like they want and steeling once again from a Customer, I want to know for 1314.00- I hope I am covered for everything – and that standard bank Building Insurance can’t refuse to pay any claims even if it wear and tear. I will make sure of this with my Attorneys – a letter will be sent to Standard Bank Building Insurance. Standard bank Building Insurance has still not called me or followed up on my claim logged on system beginning of the year, that’s why I decided to fix my own home. I am not a stupid widow, I know my values and property values, I can’t be fooled. I think it’s time to move my building Insurance somewhere else. And to take my Bond and account Somewhere, where customers money can’t be stolen and they won’t do things without notifications or sending an assessor to evaluate the property. I did not sign up for this increase and everything is still the same, so what are you going to do about this – I am sure Hello Peter and Cart Blanch will love to hear about my story and other customers stories. I will like this to be fixed ASAP Much Appreciated
53 replies
63 months ago
Order
Received my order late, but did receive the order. hope if I ever place another order it wont take as long, the delay was the shipping. Thanks you
0 replies
63 months ago
PAID 30 DAYS AND STILL NO ORDER, STOLE MY MONEY
All a scam, please people don't be conned by this company, SA people please they just steel your money and you never receive your order, always on its way, Poor customer service, they ask you for a servery to rate them, but no order delivery. PLEASE THIS IS A SCAM COMPANY..... SOUTH AFRICA PLEASE PEOPLE BE-CAREFUL.
0 replies
80 months ago
Poor Services Still and now I am approaching my attorney.
From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: Thursday, 12 September 2019 10:04 To: cim_legal@mtn.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Good Morning, Just need to know I pay over 800.00 for the contracts but only my phone is working as discussed previously. I get credited for air time my normal amount, Data my Normal amount SMS I pay my normal amount for my husband 2x numbers and my 2x numbers yet only one activated, I have paid these contracts since my husband passed away 4 months now, I am loosing as a customer, can you explain, how many more mails do I need to send and how many more change of ownerships must I do, maybe MTN is just spiteful when it comes to death and they want the other left spouse to suffer and make money out of them, MTN Really. Going to greenstone mall and going to the shop there and all your other shops are us less and un productive staff working there that have no concern and wont assist put up their shoulders and say I must call legal, and legal has no contact and when you phone MTN Customer services they leave a message on line for the legal department to call me back, I send E-mails 4 months now and every time legal comes up with a different excuse, I have my Executor to back me on this as they two have all the copies of your mails and different excuses and so do I. Please sort this out – I have gone to hello peter – now I am going legal to my attorney and MTN will pay for the Attorney costs. Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: Wednesday, 11 September 2019 11:27 To: cim_legal@mtn.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] I understand, I did the change of ownership three times at MTN shop in Green stone for both numbers and the ****les nubers, I can’t keep up and down to MTN and nothing gets done, Yes both numbers and the ****les I did change of ownership for. Please Advise, I have an email to the executor that both numbers are activated from the legal department and yet only mine, my late husband’s number is still not activated nor the ****les, I pay, there has been numerous arguments regarding different excuses, one was I had to pay first, it was always a debit order I also sent this through to the legal department of MTN, I paid cash, and its 100 up to date, why is it only MTN I have this problem with and no other. Please I am still mourning the loss of my husband he was a human and the loss of my mother and MTN don’t know how to communicate with each other. Really next year when I up grade I will keep my 0832931033 and 0834577732 and I will go to Cell C, even Cell c laughed at the matter last week when I was there, I showed them the third request I did at MTN and they say MTN must know it’s not legal. So Please can you help and sort this out ASAP. I am not going a fourth time to MTN standing there for four hours and they do everything scan it to legal department and everything goes missing. Regards From: Legal Action Department [mailto:cim_legal@mtn.co.za] Sent: Wednesday, 11 September 2019 11:16 To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good day Kindly be advised that if i proccesed with desconecting the lines i will have switch all of the them off hence im asking if is the one nuimber you need to keep and by asking that you will have to put that number under you name. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662 --Original Message-- From: norah-leigh.masuret@abmbmw.co.za Date: 11 Sep 2019 10:47 AM To: cim_legal@mtn.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Morning, I have done this numerous times so is there a lack of communication with MTN, poor services. Really wake up people. Another comement I could add to hello Peter. From: Legal Action Department [mailto:cim_legal@mtn.co.za] Sent: Wednesday, 11 September 2019 10:23 To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good day Please be advised that if you want to keep one line on this acvcount you need to do a transfare of ownership at an MTN shop. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662 --Original Message-- From: norah-leigh.masuret@abmbmw.co.za Date: 6 Sep 2019 11:52 AM To: cim_legal@mtn.co.za Cc: staffordmasuret@telkomsa.net Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Morning, please explain when will 083 4577732 be active again, this phone is still un-active, I have paid MTN up to date, I don’t see why I must pay the full services and only have use of one phone 083 2931033 and no use of 083 4577732 and the Wifi numbers (****les) Why and what’s going on??? Same question over and over, I bet when I MUST UPGRADE YOU WILL WANT ME TO UPGRADE WITH MTN, well no I have let everyone know the poor services we have received from MTN. I will at no chance upgrade next year with MTN ever again. Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 01:24 PM To: cim_legal@mtn.co.za Cc: Mcewan Malo (Sanlam) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Afternoon Please tell me the turn around time that 0834577732 will be functional again as its not activated yet only 0832931033 is activated. Kind Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 09:45 AM To: cim_legal@mtn.co.za Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, please see attached POP done last night; I did forward this, this morning too. +- when will my late husband’s phone be reconnected. Thanking you for all the help. Kind Regards From: Legal Action Department [mailto:cim_legal@mtn.co.za] Sent: 15 August 2019 09:28 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Y'ello, Kindly see the below banking details as requested: Absa Bank Acc#: 406 330 4150 Branch#: 632005 Ref#: A0245640 Balance: R886.08 Please go into an MTN store to do a transfer of ownership so as to avoid a suspension. Kind regards, Dineo Motsepe Legal Department MTN SA From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 07:24 AM To: cim_legal@mtn.co.za Cc: Mcewan Malo (Sanlam) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, Please find POP attached for MKTN Contract. The debit order must run from each 1 of the months. Please explain the 0834577732 when will this phone be in service. Kind Regards From: Guenevere Gouws [mailto:gen.gouws@gmail.com] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <ibsupport@standardbank.co.za> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <Gen.gouws@gmail.com> Dear MTN A payment has been made to your account. To view the details of the payment, please open the attached PDF file. You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/. If you have any questions or would like more information, email ibsupport@standardbank.co.za or call our Customer Contact Centre on 0860 123 000. If you are calling from outside South Africa, call +27 11 299 4114. Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays. Regards, Standard Bank Contact us: Follow us on: South Africa 0860 123 000 facebook.com/StandardBankSA community/standardbank.co.za info@standardbank.co.za @StandardBankZA @standardbankgrp International +27 11 299 4701 Standard Bank Group StandardBankGroup Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. 1962/000738/06). Authorised financial services provider. Registered credit provider NCR CP15. The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to phishing@standardbank.co.za For more information about Standard Bank Group Limited see www.standardbank.co.za From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 14 August 2019 10:39 AM To: Mcewan Malo (Sanlam); staffordmasuret@telkomsa.net Cc: cim_legal@mtn.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, Thank you, only problem is they debited my account before why can’t they do that again, I sent them my banking details. Please send me banking details and Ref I must use. Services on one phone, will the 0834577732 be in use then, if they did not make the error the debit orders would of run like usual. Kind Regards From: Mcewan Malo (Sanlam) [mailto:Mcewan.Malo@sanlam.co.za] Sent: 14 August 2019 09:55 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good Day, Nora Kindly see the e-mail below, received now from MTN. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <cim_legal@mtn.co.za> Sent: 14 August 2019 09:48 AM To: Mcewan Malo (Sanlam) <Mcewan.Malo@sanlam.co.za> Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Yello Thank you for the email. Kindly note the lines are suspended due too non payment on the account, the client must pay R 886.80to open the lines as the client is using the services. Kind regards, Tshepiso Moletsane Legal Department MTN SA Reference Number: 500662 --Original Message-- From: Mcewan.Malo@sanlam.co.za Date: 12 Aug 2019 10:12 AM To: cim_legal@mtn.co.za Cc: norah-leigh.masuret@abmbmw.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good Day, Your e-mail dated 01/08/2019 below refers. You confirmed that the account is still active but the beneficiary confirmed that she can still not use the numbers and that she is still struggling to get the contract transferred into her name, after numerous attempts at your MTN stores as instructed by you. Can you please have a look into this matter and furnish us with feedback as soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <cim_legal@mtn.co.za> Sent: 01 August 2019 09:27 AM To: Mcewan Malo (Sanlam) <Mcewan.Malo@sanlam.co.za> Subject: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good day Please be advised that account is still active. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662 --Original Message-- From: Mcewan.Malo@sanlam.co.za Date: 25 Jul 2019 10:24 AM To: cim_legal@mtn.com Cc: customercare@mtn.co.za; norah-leigh.masuret@abmbmw.co.za Subject: Estate Late: SB Masuret - Account Number: A0245640 Good Day, The above matter as well as our e-mail below refers. Attach please also find proof that the surviving spouse applied for the transfer pf the contract into her name and yet you proceed and cancel the contract. Kindly reinstate the contract with immediate effect and furnish us with your written confirmation once the contract is reinstated. We look forward to hear from you a soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Mcewan Malo (Sanlam) Sent: 15 July 2019 10:21 AM To: 'cim_legal@mtn.com' <cim_legal@mtn.com> Subject: FW: Estate Late: SB Masuret - Account Number: A0245640 Importance: High Good Day, We are attending to the administration of the above-mentioned estate, and enclose a certified copy of the Death Certificate and Letters of Executorship. Kindly transfer the account to the name of the surviving spouse and furnish us with written confirmation: Details of the surviving spouse Norah Leigh Masuret I.D: 680710 0060 088 Address: 56 Dunlin Road Terenure Kempton Park 1619 Telephone Number: 011 6974700 / 0832931033 We also enclose a copy of the Identity document of the beneficiary and marriage certificate for your records. We look forward to hearing from you. Yours faithfully McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa Please click on the following link for terms of use of this communication / Klik asb. op die skakel vir die gebruiksbepalings van hierdie kommunikasie: http://www.sanlam.co.za/email-terms-of-use “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” From: Guenevere Gouws [mailto:gen.gouws@gmail.com] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <ibsupport@standardbank.co.za> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <Gen.gouws@gmail.com> Dear MTN A payment has been made to your account. To view the details of the payment, please open the attached PDF file. You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/. If you have any questions or would like more information, email ibsupport@standardbank.co.za or call our Customer Contact Centre on 0860 123 000. If you are calling from outside South Africa, call +27 11 299 4114. Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays. Regards, Standard Bank Contact us: Follow us on: South Africa 0860 123 000 facebook.com/StandardBankSA community/standardbank.co.za info@standardbank.co.za @StandardBankZA @standardbankgrp International +27 11 299 4701 Standard Bank Group StandardBankGroup Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. 1962/000738/06). Authorised financial services provider. Registered credit provider NCR CP15. The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to phishing@standardbank.co.za For more information about Standard Bank Group Limited see www.standardbank.co.za “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”
105 replies
80 months ago
Poor Services
MTN, poor bad services, I need to know is this lawful, my husband passed away 08 May 2019, I applied for a change of ownership, was done all went 100%, then the Executor sent a letter to MTN for me to do change of ownership, MTN just declines my change of ownership there and then the contract, MTN hoping to claim from the estate, after them been told they cannot claim from the estate, I did another change of ownership the store in Greenstone across Dischem, the consultant beg=hind the counter assisted, scanned everything through as requested, but he went on leave, the debit order did not go through, I paid via EFT as MTN cancelled everything, been without a phone for over a month, then I paid again MTN said I have not paid, yet I did and again as they cancelled the debit order. its been since June that I have to pay for the full package - I have my number in use but my Late husbands number and the ****les are still not activated, for some reason sending mails to cim_legal@mtn.co.za, no response and every time the say its activated and its not, will I upgrade to with MTN again no, I also tell everyone what has happened even other service provides say its not lawful what MTN has done, I will pay till the contact is over, but other customers must know if their loved ones pass away MTN is the only cell phone provider that does this, MTN does not care about their customers and you just money to them, next year I will keep my numbers and go to a better cellphone provider. I have sent 100s of mails and still no luck. how does one pay the full package and nobody cares I want all 3 other numbers activated but its like talking to the wall. Please customers this twice before upgrading to MTN, I know of 15 people with the same problem as me and its sad and bad poor services. From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 06 September 2019 11:52 AM To: cim_legal@mtn.co.za Cc: staffordmasuret@telkomsa.net Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, please explain when will 083 4577732 be active again, this phone is still un-active, I have paid MTN up to date, I don’t see why I must pay the full services and only have use of one phone 083 2931033 and no use of 083 4577732 and the Wifi numbers (****les) Why and what’s going on??? Same question over and over, I bet when I MUST UPGRADE YOU WILL WANT ME TO UPGRADE WITH MTN, well no I have let everyone know the poor services we have received from MTN. I will at no chance upgrade next year with MTN ever again. Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 01:24 PM To: cim_legal@mtn.co.za Cc: Mcewan Malo (Sanlam) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Afternoon Please tell me the turn around time that 0834577732 will be functional again as its not activated yet only 0832931033 is activated. Kind Regards From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 09:45 AM To: cim_legal@mtn.co.za Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, please see attached POP done last night; I did forward this, this morning too. +- when will my late husband’s phone be reconnected. Thanking you for all the help. Kind Regards From: Legal Action Department [mailto:cim_legal@mtn.co.za] Sent: 15 August 2019 09:28 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Y'ello, Kindly see the below banking details as requested: Absa Bank Acc#: 406 330 4150 Branch#: 632005 Ref#: A0245640 Balance: R886.08 Please go into an MTN store to do a transfer of ownership so as to avoid a suspension. Kind regards, Dineo Motsepe Legal Department MTN SA From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 15 August 2019 07:24 AM To: cim_legal@mtn.co.za Cc: Mcewan Malo (Sanlam) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, Please find POP attached for MKTN Contract. The debit order must run from each 1 of the months. Please explain the 0834577732 when will this phone be in service. Kind Regards From: Guenevere Gouws [mailto:gen.gouws@gmail.com] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <ibsupport@standardbank.co.za> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <Gen.gouws@gmail.com> Dear MTN A payment has been made to your account. To view the details of the payment, please open the attached PDF file. You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/. If you have any questions or would like more information, email ibsupport@standardbank.co.za or call our Customer Contact Centre on 0860 123 000. If you are calling from outside South Africa, call +27 11 299 4114. Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays. Regards, Standard Bank Contact us: Follow us on: South Africa 0860 123 000 facebook.com/StandardBankSA community/standardbank.co.za info@standardbank.co.za @StandardBankZA @standardbankgrp International +27 11 299 4701 Standard Bank Group StandardBankGroup Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. 1962/000738/06). Authorised financial services provider. Registered credit provider NCR CP15. The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to phishing@standardbank.co.za For more information about Standard Bank Group Limited see www.standardbank.co.za From: Norah-Leigh Masuret (Auto Bavaria Midrand) Sent: 14 August 2019 10:39 AM To: Mcewan Malo (Sanlam); staffordmasuret@telkomsa.net Cc: cim_legal@mtn.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Importance: High Morning, Thank you, only problem is they debited my account before why can’t they do that again, I sent them my banking details. Please send me banking details and Ref I must use. Services on one phone, will the 0834577732 be in use then, if they did not make the error the debit orders would of run like usual. Kind Regards From: Mcewan Malo (Sanlam) [mailto:Mcewan.Malo@sanlam.co.za] Sent: 14 August 2019 09:55 AM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: FW: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good Day, Nora Kindly see the e-mail below, received now from MTN. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <cim_legal@mtn.co.za> Sent: 14 August 2019 09:48 AM To: Mcewan Malo (Sanlam) <Mcewan.Malo@sanlam.co.za> Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Yello Thank you for the email. Kindly note the lines are suspended due too non payment on the account, the client must pay R 886.80to open the lines as the client is using the services. Kind regards, Tshepiso Moletsane Legal Department MTN SA Reference Number: 500662 --Original Message-- From: Mcewan.Malo@sanlam.co.za Date: 12 Aug 2019 10:12 AM To: cim_legal@mtn.co.za Cc: norah-leigh.masuret@abmbmw.co.za Subject: RE: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good Day, Your e-mail dated 01/08/2019 below refers. You confirmed that the account is still active but the beneficiary confirmed that she can still not use the numbers and that she is still struggling to get the contract transferred into her name, after numerous attempts at your MTN stores as instructed by you. Can you please have a look into this matter and furnish us with feedback as soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Legal Action Department <cim_legal@mtn.co.za> Sent: 01 August 2019 09:27 AM To: Mcewan Malo (Sanlam) <Mcewan.Malo@sanlam.co.za> Subject: [EXTERNAL] Re: Estate Late: SB Masuret - Account Number: A0245640 [#500662] Good day Please be advised that account is still active. Kind regards, Simiso Vilakazi Legal Department MTN SA Reference Number: 500662 --Original Message-- From: Mcewan.Malo@sanlam.co.za Date: 25 Jul 2019 10:24 AM To: cim_legal@mtn.com Cc: customercare@mtn.co.za; norah-leigh.masuret@abmbmw.co.za Subject: Estate Late: SB Masuret - Account Number: A0245640 Good Day, The above matter as well as our e-mail below refers. Attach please also find proof that the surviving spouse applied for the transfer pf the contract into her name and yet you proceed and cancel the contract. Kindly reinstate the contract with immediate effect and furnish us with your written confirmation once the contract is reinstated. We look forward to hear from you a soon as possible. Regards. McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa From: Mcewan Malo (Sanlam) Sent: 15 July 2019 10:21 AM To: 'cim_legal@mtn.com' <cim_legal@mtn.com> Subject: FW: Estate Late: SB Masuret - Account Number: A0245640 Importance: High Good Day, We are attending to the administration of the above-mentioned estate, and enclose a certified copy of the Death Certificate and Letters of Executorship. Kindly transfer the account to the name of the surviving spouse and furnish us with written confirmation: Details of the surviving spouse Norah Leigh Masuret I.D: 680710 0060 088 Address: 56 Dunlin Road Terenure Kempton Park 1619 Telephone Number: 011 6974700 / 0832931033 We also enclose a copy of the Identity document of the beneficiary and marriage certificate for your records. We look forward to hearing from you. Yours faithfully McEwan Malo Estate Administrator Sanlam Trust Estates - Pretoria T +27 12 470 0069 F +27 12 339 1449 C/O Alkantrant & Sanlam Street, Lynwood, 0081 | Private Bag X45, Lynnwood Ridge, 0040, South Africa Please click on the following link for terms of use of this communication / Klik asb. op die skakel vir die gebruiksbepalings van hierdie kommunikasie: http://www.sanlam.co.za/email-terms-of-use “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” From: Guenevere Gouws [mailto:gen.gouws@gmail.com] Sent: 14 August 2019 07:10 PM To: Norah-Leigh Masuret (Auto Bavaria Midrand) Subject: Fwd: Payment confirmation MTN proof of payment ---------- Forwarded message --------- From: Standard Bank <ibsupport@standardbank.co.za> Date: Wed, Aug 14, 2019, 6:07 PM Subject: Payment confirmation To: <Gen.gouws@gmail.com> Dear MTN A payment has been made to your account. To view the details of the payment, please open the attached PDF file. You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge from https://get.adobe.com/reader/. If you have any questions or would like more information, email ibsupport@standardbank.co.za or call our Customer Contact Centre on 0860 123 000. If you are calling from outside South Africa, call +27 11 299 4114. Our consultants are available between 8am and 9pm on weekdays, and 8am and 4pm on weekends and public holidays. Regards, Standard Bank Contact us: Follow us on: South Africa 0860 123 000 facebook.com/StandardBankSA community/standardbank.co.za info@standardbank.co.za @StandardBankZA @standardbankgrp International +27 11 299 4701 Standard Bank Group StandardBankGroup Copyright Standard Bank. All rights reserved. The Standard Bank of South Africa Limited (Reg. No. 1962/000738/06). Authorised financial services provider. Registered credit provider NCR CP15. The Standard Bank email disclaimer and confidentiality note /> This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them to phishing@standardbank.co.za For more information about Standard Bank Group Limited see www.standardbank.co.za
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