HK
Howard K
Active since Sep 2019
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Sixty60 scooters and squelling brakes
I am horrified at the condition of the scooter brakes, lights etc. Entering complexes and the brakes are squelling , meaningbthere are none. In the rain the other day a sixty60 scooter nearly went into the back of me, why ? Because he had no brakes. Around Flamingo shopoing centre , scooters coming in farvto fast , brakes squelling. Only a matter of time a scooter will hit a small child . Try google where to complain too, could not find it. Nobody denies sixty60 has been a success, either pay more so the bikes can be maintained, get supervision or is that expense to much. Checkers , Shoprite Sixty60 take responsibility , get your house in order , you not acting as a good neighbour.
0 replies
1 month ago
********** by Discovery for over R20,000
After 24 years, I tried downgrading my Plan. Started in Jan , agent a bit economical with truth. Did not check vitality. FEB Get wacked with full premium, oh its in arrears so 2nd March will be new rate - Get walked against, now R4.000 down. Ask agent to reference to Manager , puts me on mute and leaves the call, agents won't escalate.... never.they will use a fellow agent as supervisor or just wait for you to put call down . You won't get a call back Complained Feb about poor service - no reply March 3 think get full charge again , drive 40 km to the Discovery building Call centre , expect you to phone and agent, really Ask nicely get a Manager. Ok heres a Manager turns out next in line supervisor- first you a fool and we can lie to you. Start throwing tantrum - staff all think its funny. Nobody in charge of centre. No going for about repeat three . Then get a Manager Moha@@d , supposed to be a manager. Repeat whole thing again 4gh time, he of course can't comprehend has not been briefed by agent on the floor. Everything doing the security check . Asked please put of speaker, why let other members know what they about. They agree I should have been charged less but I have vitality from 2019 - they have all the data have never sent a hey you not training , you not xyz Quickly say you get a notification of your policy, Medical aid . Oh yes the vitality is ar the back ,you should know that. R5000 x 5 R25,000 down now plus the R4,000 Chap says no if you want to cancel you need to give notice , ok and pay. Member down R27,000 due to errors and omissions let's be courteous. "Manager " agent can't say or waive one payments R450 odd , so was he the right level clearly not. Deliberately making a scene, get threatened that if I dont calm down I will be thrown out Ok give me a room, nothing available, What a false..... Suddenly they can motivate for write off but you need to perform and make a noise first.... He will find our and phone back. AGENT IN CALL CENTRE SAYS THEY WILL PHONE . I say you can't guarantee that and true to form Absolutely nothing Pathetic ,agents full on false and where are the values when you ask three or four times send still get a glorified supervisor (well I hope). Have to start again as what a waste of time Discovery your arrogance is only surpassed by the mocking way your care centre staff interact with irate members. How can you not have a Office , sound proof all busy with people just waiting , whats the point of having booths for load members , clearly upset........ Threatened with removal by security is more important than resolving me.ber issues Also if a member asks for a Manager why must you go through two pathetic attempts with agents Suppose Discovery is so big that dont care. This is not the first time I have lost . DO THEY CARE .......
534 replies
1 month ago
FNB - denies access to forced saving through their error - no life cover despite payment for 5 years
Cant for love or money escalate to senior manager, 16 business days later They Took R2000-00 per month for 5 years for bond cover. NEVER Activated the Life cover - YES no cover in SOUTH AFRICA Agents say - well you alive so you never suffered a loss - REALLY cant GET ANYONE to see they never had a contract to take extra Bond payments -if you took payment and were completely *********** - you cant escalate from the CEO desk - Basically admitted you have done this before. Wont engage me the customer at a higher level than a supervisor whose trying to cover their error. how do you think this will be resolved. I reported it to the Company Secretary - No reply Call centre does not work you get 100 questions and still wont be resolved. Even at Eastgate branch Saturday - nobody can help - take details get faithfully told someone will contact you X - Same thing your complaint has been escalated to the very team that could not help really , we paying service fees for this incompetence - The best lie ever - we would have honored the claim - IN which Universe How would dependents know to fight it - trustees excecute wills they dont fight for the deceased's kids. Note Hello Peter not one swear word - so you cant remove
212 replies
3 months ago
No support no customer care - vivo phones
No support , no customer care, *********** technicians , wasted 2 hours told me phone will be fine. Calls went to voice without ringing, maps could nor work No empathy for customers time . Senior technician says brand new phone needs a new motherboard, will come out to office. No thought about inconvenience. Shop just says they not responsible for the correct functioning of phones sold . Since the first week in December, no co-ordinated approach. You think call gone dead then you get another call, shocked at no service etc.. Another baseless promise ,will escalate Ref for third time yesterday 107533102 as could not trace job card from Woodmead although all details given. I said if I dont hear from you by 14h00 today will post on Hello Peter. Nothing to date 15h07 No support for underperforming phone No offer to replace Can't use for business Unsafe for driving Unsafe for family communication Really
0 replies
6 months ago
Debt busters desperate agent
If you have a recycled cellphone number the messages come with new numbers multiple times per day. I block everyone and then accidentally bumped yes while driving. Within a few minutes , less than 10, they had phoned three times, talk about desperate. When I said it was a mistake. Uou could hear the put on excitement fade. I asked thst my number be removed . You could hear the middle finger over the phone . Then I emailed, they cant search their database on the number they using to irritate me, but ask for my id. What a bunch of chops, if I am not the right person you harassing, why would I give you my id which I know not in your data base Ffs - wake up To everyone out there who fo you report abuse of your number too it's a **** show of note
53 replies
20 months ago
Incessant repeat calls MBD process pathetic
Phone everyday asking for past employees, being nice asking to be removed does not help, Being rude and putting the phone down does not help Poor staff blindly phone everyday hoping for a miracle that suddenly a contact number will be given
159 replies
66 months ago
Mweb Fibre - speak a good game until you sign
A fault in Modderfontein on Thursday had some ISP up and running by Thursday Afternoon Sunday ... all the agents say the same thing “We have to wait for the fault to be repaired” No further information available, no way to know whether anything is actively been done on the fault . No sms, no follow up Not embarrassed once that other smaller ISP’s have connectivity in the same complex
56 replies
80 months ago
H Keen
Harassment despite paying monthly by SMS and telephone calls - despite sticking to arrangements. Once you settle you struggle to get the confirmation letter - attitude of call centre agents is unfortunately supported by the next level of management so trying to complain is pointless. Just tried again for 4th or 5th time for same request - their industry needs a shake up or new disruptive technology newcomer that understands that people in debt review or administration were probably retrenched at some point in time . Its very easy to pay creditors when money is coming in but not as easy when you dont have enough - not through you own doing
210 replies
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1 Star
8 (100%)