DS
Derisha S
Active since Sep 2019
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Poor customer service DSTV
Atrocious customer service. Unfortunately, I must report a very disappointing encounter with Dstv multichoice customer support. We had called to downgrade our package on Tuesday, 29 July 2025. We received confirmation that the downgrade had been successful and that the debit order would be updated accordingly. Today, upon checking the debits, we notice that the amount for Dstv premium went off. We call the customer support to ask how to get a refund as we downgraded due to budget cuts in a tight economy. They say there's no way to get a refund. "but it's been less than a day. Surely u can downgrade and refund us". Apparently not. Yes. They can downgrade the package today but no they absolutely cannot process a refund even though they accept that the error was on their end. Can someone from multichoice to contact us to resolve this matter. Thanks.
0 replies
10 months ago
Cinecenter - Liberty Mall
Friday - 6 June 2025 - a group of 3 of us went to Cinecenter to watch Housefull 5. The movie theater was empty except for the 3 of us. The screen was dull. However, the biggest problem was the sound. It was just too loud. As there was nobody else, we went to request that management kindly turn down the volume as one member of the group was an elderly lady with cancer (there was a whole issue about her carrying her water bottle into the cinema which was thankfully resolved). They simply refused. Gave us excuses about bollywood movies just being loud. When business is so bad that only 3 people are in the theater, is it customary to treat those patrons poorly?? If there were more people present etc I could understand how management would not want to inconvenience anybody etc. 20 minutes into the movie, we had to leave due to it being unbearably loud. No refund. No apologies. R300 down the drain in this economy. Honestly, it's disappointing that this is the state of affairs in businesses today. Basically, save your money. Because it'll be a waste at Cinecenter liberty mall.
0 replies
68 months ago
Vodacom fiber
Signed up with Vodacom for fiber. Absolutely phenomenal service. Very easy sign up. The continuous communication updating me on the progress of my request was great. Everything was done and sorted within 3 days! I'm so impressed with the customer service and smooth process of getting my wifi sorted.
53 replies
80 months ago
Discovery Insure - Ntaby Mokgatle
Ntaby at Discovery Insure assisted me on Heritage day fairly late at night, She was extremely pleasant and professional and very patient and calm. I appreciated that she called to confirm with me afterwards to ensure that I'd received assistance from the guys she had sent out to help me and to make sure that my car was working fine and that I was happy with everything. Thank you for all your help!! :)
105 replies
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