AA
Anshaaf A
Active since Oct 2019
7
Reviews
0
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Reviews
7 reviews26 months ago
Fabulous Taste Malay
What an Experience. Cooking classes is attended by both local and international delegates! Great cook, good stories! An absolute must on your to do list.
0 replies
36 months ago
Poor Service! Got My money no delivery!
I placed an online order for 2 x items on on the 16th of April. Got an SMS delivery will take place on the 19th of April. On the 19th of April got another SMS to say that it has been rescheduled to the 21st. On the 21st Only 1 item was delivered! I then got an SMS to say rescheduled to the 24th, then to the 25th! 25th no delivery. I called delivery department. They can't help me. Apparently it says on their system goods got damaged in transit! I logged a complaint #9000297884 and Phoebe guaranteed that I will be contacted the same day. I emailed her to say no response from the complaint, she did not even reply. Fatima at the rescheduling department says, we can't help you! On the 26th I contacted them again via the online chat (FYI USELESS PEOPLE ON THE OTHER END) they will make contact with me Friday for the latest. To date no contact received from any department from Hifi Corp! I called again this morning, the lady at the rescheduling department could not give me a contact number for management, the manager on duty refused to speak to me! I am still sitting with no clue when delivery will be made for an item I paid cash for. Order number: 500604825! REF: 8017423511, did not bother getting a reference for this mornings call! Pathetic service! I won't recommend you to shop there!
0 replies
54 months ago
Telkom Manager don't have any customer service skills!
Telkom clearly needs to send their management for some customer services training. Thursday, 21st October my husband, a Bolt driver was robbed of his phone. We immediately went to Telkom to get him a new phone. We explained OUR situation to the hostess and was assisted by lovely Thandokazi Zondani, what great service I received. Due to technical difficulties we had to collect the phone Friday morning only. This was a Huawei Nova i8, the "new kid on the block". Much to our dismay, we struggled quite a bit to set up the phone and thought we were SUCCESSFUL only to discover that all the driver apps is not compatible to the phone. First thing Monday morning, which is today, 25th October my husband goes into Telkom in Adderley Street and explains the dilemma to Thandokazi, she is apologetic and immediately contacts the Huawei area tech guy to come to the rescue as no one at the Telkom store was aware that the new Huawei was not compatible with all the driver apps I. E. UBER, IN DRIVER, ETC. as it is not Google compatible. The Technician, Riedaar (I hope I have his name correct) tries to load the programs but unfortunately cannot. This phone does not work for those apps. They advise my husband that they Wil exchange the phone as they are aware of what we required and it is no fault of ours nor Thandokazi as she did not know that it won't load that program. NO ONE AT TELKOM DID. I go into the branch again and the tech and Thandokazi goes to the back for a long time and comes back quite distressed (me not realizing at the time that they are speaking to the manager VERNON HENDRICKS about swapping the phone. He refused! He does not come forward to introduce himself or to acknowledge me, HE STAYS HIDDEN BEHIND CLOSED DOORS. please note at this stage I was still unaware that he refused, but I hear whispers and concerns amongst the tech and staff. I approach them, and Thandokazi not wanting to upset me tells me not to worry. She then explains that she is going to run another order and swap it out. VERNON HENDRICKS 😠 AGAIN REFUSES TO APPROVE. please note that he has still not approached me, in fact I did not even know that he was in the store! His bottom line was how are they going to sell the returned Nova 8i. HE WAS NOT CONCERNED THAT HIS CUSTOMER WAS CLEAR ON WHAT WAS NEEDED AND THAT THE PHONE GIVEN WAS NOT CAPABLE OF DELIVERING THIS FUNCTION. HE DID NOT CARE ENOUGH TO SUPPORT HIS STAFF WHO WAS NOT AWARE THAT THE PHONE COULD NOT DO IT. VERNON HENDRICKS SHOWED NO LEADERSHIP QUALITIES! He hid behind closed doors, refused all of thandokazi efforts and suggestions all because he did not want to sit with a returned phone. IN fact the Huawei Tech was prepared to offer us his spare phone as an interim back up until all this is resolved but dear manager Vernon Hendricks could not be bothered. Thandokazi understanding our dilemma went above and beyond her duties to ensure that our needs were met. She showed true leadership qualities and should be promoted. AS FOR VERNON HENDRICKS, I cannot call him a manager. When I walked out the store, the store had closed already, I asked why was the manager not there? only THEN WAS I informed that he was in store the entire time. Pathetic manager! Worse kind I have come across. He never had his staffs back. Telkom should seriously reconsider his position. If it was not for Thandokazi I would not have dealt with telkom again. VERNON HENDRICKS FROM TELKOM IN ADDERLEY STREET DOES NOT DESERVE TO BE CALLED A MANAGER. I AM DISGUSTED AT HIS LEVEL OF SERVICE! at the end of it all, thandokazi Zondani created miracles and I can't thank her enough. @vernon Hendricks this is only the beginning. I will post on all social platforms
0 replies
61 months ago
VODACOM BAD SERVICE
In December 2020 an agent came door to door offering Vodacom Fibre for the area. Told me activation should be latest FEB 2021 and I should be able to cancel my ADSL by January2021. As advised I did. February I activated my FREE INTERIM 100gb LTE - I REPEAT FREE - until Fibre is installed. Mid February i needed to top up the LTE I called vodacom on 0821904. I was given the options available for top up amounts and I wasnt happy as I was getting uncapped adsl so now i have to pay quite a bit. Needless to say I bought the top up. I then enquired about the status of the Fibre installation and much to my dismay I was told it could take up to another 6 months + before I have my Fibre installed. I was furious, the agent then confirmed that I would receive the free 100GB of LTE every month until my FIbre was installed. This calmed a little but it still meant I had to purchase top ups monthly. THEN on the 3rd of MARCH I received a bill for R1946,25!!!!! Being billed for device and LTE!!!!! To date after numerous calls and promises a debit order went off my bank account for this amount! I was sold this package under false pretense, I was told by a TEAM LEADER not to worry I will not be charged, I was told I will be called back numerous times NO ONE has called me back. A week ago I called I was told that the call I made on the 10th initially the agent did not even bother to make notes regarding my concerns. She then told me that she will make notes on the call of the 10/03 so that it can be prioritised. Today I called AGAIN and was told that oh sorry nothing i can do but cancel the interim LTE. NO SOLUTION!!! I am disgusted with the service I have received and the false advertising methods used to sell this to clients. OH - and vodacom does not take responsibility for it. Now I am sure they not going to be able to find the call in February where the agent clearly states to me - FREE 100gb LTE every month until my fibre is installed!!! Poor service, staff trained to be super nice but does nothing about your query! Pathetic SADLY i never kept all SR numbers - WAIT! Thats not all. Last week I received status update to say installastion done - closed!!! I still don't have FIBRE what are they talking about!
159 replies
77 months ago
Makro Lies! Appalling Service
On the 28th November 2019 I placed an online order which was meant to be delivered 7 to 10 days. Today is the 26th of December and the order has still not been received. Part of the order was a gift for my son whose birthday is on the 21sf of December. His birhday has come and gone and still no delivery. Heck Christmas has come and gone and no delivery. When I called them on the 20th I was meant to get a call back to provide me with an update... No one returned my call. On the 23rd of December I again called demanding delivery before Xmas. They placed the blame on the courier company Dawn Wing. I took the liberty of calling Dawn Wing directly. According to them Makro only processed my online order on the 14th December more than 2 weeks later of my original order date. Further more, Makros online site clearly states orders to be delivered before Xmas must be placed before the 13th of December for delivery before Christmas but the only processed my order which was placed in November on the 14th of December! What appalling service. Wait that is not all. I have also been billed for this and they expect payment this week for items not received! According to the Dawn Wing consultant they have a problem with Makro providing their customers with false information!!! The Reference number below is for my first call made. I never bothered with more reference numbers after it. I emailed Zolani from Makro with this complaint on the 23rd no response to date.
61 replies
78 months ago
Excellent Service
Have had the priviledge of having a business breakfast meeting 3 consecutive Sundays at The Vineyard - what excellent service!!! Well worth the money and what a relaxing environment.
0 replies
79 months ago
Damage to Belgian linen blazer
My husband took his Belgian linen blazer to be dry cleaned. There was a specific stain that we mentioned and we were told they may not successfully get it out and that he must sign a disclaimer that he understands the stain may or may not be removed. Upon collection of the blazer we noticed bobbles on the sleeves and a whole on the inside of the blazer. The owner claims the disclaimer covers him for such damage too. Our understanding was that he was signing if they could not successfully Remove the stain not for te damaged cause during the dry cleaning process. Absolutely disgusting service... I note this is not the first such case... Warning do not use Nanucci.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
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3 Star
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2 Star
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1 Star
5 (71.42857142857143%)