Active since Oct 2019
My wife was admitted to the hospital in Pretoria end of January 2024 with a brain bleed (subdural hematoma) . All documents were filled in by my daughter and they made a copy of my Medihelp medical aid card (Same Medical aid that states they cover all in hospital costs). 18 months later i am being summonsed by a law firm to collect R42000 that I suddenly now am liable for. Why 18 months after? The main reason seems to be IN HOSPITAL ITEM CODE BILLED OUTSIDE HOSPITAL ADMISSION PERIOD and SERVICE/PROCEDURE NOT PRE-AUTHORISED MOTIVATION NEEDED. now hwo at the hospital is supposed to get authorizations (me?). Obviously a condition like this is life threatening and obviously her stay will depend on the treatment success? So now due to the poor administration I owe this money!! I go further to say on the Medical side treatment was great! Administration was extremely poor and the people handling accounts ***********
Full marks for blood tests but accounting department is about as useless as Ihave ever seen. Firstly I go absolutely crazy mad if they send me a SMS saying I owe money and its been over to Vericredit which is clearly part of their business!!! I just got another sms after we cleared up the last mess. An SMS is not an invoice as it doesn't sat what the service was for!! And get it into your heads I am not going to pay through Veri credit as you gave the service not them!!. My wife goes every week now for 2 years and you cant tell me you dont have at least my email address and phone number!! Send me a invoice please! It was said after the last time we went through this debacle I owed nothing. I have a good medical aid which is costing me a fortune (r16000/m) For 2 people! Don't have records from them you even submitted stuff and it was not paid! I definitely are going to move my business to Lancet who I have never had problems with!
I dont realy like writing this as Medihelp has been good to me over the many years I have had it. Now i sit with the situation where my wife is on life saving platelet medicine. The changeover 2024 to 2025 they no longer pay anything towards this medication and if i pay this myself it will cost me over and above the R10 000 I pay for just myself and my wife another R20 000. They just say upgrade your policy (another R6000 a month) , No advice no help nothing! Something has changed for the worse in that company! Sad. Now I will have to hospitalise her just to get the medication which will cost them a whole lot more. Last time the platelets were so low she developed a brain bleed!
I am dissapointed in the decline of services and decrease in inneficiecy at this store. (Builders Mokopane) The online system of buying is overall very poor . I was buying aroubd R2300 items online and my two creditcards and EFT payments said they had failed. When Ilooked at my bank statements I saw the EFT payment had gone through. i immediatly sent a email to the info email informing them of this. They rep**** they said they on it! I have not hears a word since. Purchase were on 17th June. So I went to the store and they created a virtual card where theu said the money will go into so I can use it again (convieniently only at Builders). More than a week still nothing! They also have a roblem of listing stuf online and then dont have stock. Surevice in store is vey poor and staff stand around chatting , Never see a sign of management overisite!
Slow, Lacking information. I now have to phone the panel beater to find out his cost assessment
pAID FOR A MATRIC FOR MY SON AND TO DATE HE HAS NOT EVEN RECIEVED A QUARTER OF THE MATERIAL HE NEEDS, they PROMISE TO SEND AND ALSO GET BACK TO HIM BUT NEVER DO
My last review on the booking for my son and daughter in law was resolved with us being given a credit for the cost of booking to use later
I booked a honeymoon for my son at Waterburg Game Lodge from the Sunday after the wedding till the Friday morning at a cost of R4800. At the reception my sons wife twisted her knee and dislocated it . Tearing some ligaments seriously. This was Saturday night. The wedding venue did not have much cell phone reception. She went to a hospital in Warmbaths ad was released late that night. I phoned the lodge on Sunday when we got home to report they would not be arriving. They told me I have to work through Anytime Holidays because I booked through them. This i did and they refused any compensation saying I only reported to them on Monday. My daughter in law underwent a operation the next week and will not be on her feet for 6 weeks. I have all the medical reports but they refuse even to give me another chance to book later! After seeing other peoples reviews of this company I can well understand their poor attitude
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