WP
Wynand P
Active since Oct 2019
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Unreliable very poor service
I'm genuinely so disappointed and frankly, let down, to have to write this, but please, save yourself the trouble and stay far away from Ashley. He starts off exactly as you’d hope—eager, responsive, and ready to assist. You feel like you’ve found a reliable professional, which makes the outcome all the more frustrating. After he fixed my machine and took his cash payment, I trusted the problem was solved. That trust was misplaced. Less than a month later, the machine failed again, making it crystal clear just how shoddy and poor the initial "fix" truly was. It was nothing more than a temporary patch, and my money was wasted. But the final, most disappointing betrayal is his complete lack of accountability. With the cash secured and the repair failed, he has gone full fly-by-night. He is completely ghosting my messages on WhatsApp and refusing to return any communication. You’re not just risking a poor repair; you are guaranteeing an absence of support or accountability the moment things go wrong. Don't make the mistake I did; you will regret doing business with him.
0 replies
10 months ago
Undesirable service delivery
I often find myself frustrated with the lack of inventory accuracy, as items that appear to be in stock on their website are frequently unavailable when I try to order them. Additionally, there is no clear process for reporting issues with damaged goods, particularly when it comes to delicate items like eggs. This has been a recurring issue, and I feel that there is no effective avenue for addressing these concerns. Given these ongoing problems, I am seriously considering switching to competing services that may offer a more reliable experience. In today’s world, it’s disappointing to encounter these issues, especially when it seems like the company is not responding to customer complaints in a meaningful way.
0 replies
15 months ago
Poor service and product
The service sucks very poor product i bought severel ranges of matress from them. I had to replace them numerous times because of sagging the process is tedious and annoying if you are looking for a bed set go somewhere else i promise you, you will be disappointed with this product you have been warned.
0 replies
24 months ago
Home Connect terrible service
Their service suck most *********** people i have ever had the displeasure of speaking with. I have asked for a service upgrade since 21st April i have been given the run around and the wrong information from the start causing a delay in the process since then. I am currently according to my account been upgraded on Home-Connect side but not with Vumatel i have spoken to numerous consultants but everytime they say i will receive a mail with the ref number but nothing. Today the 29th i have finally received a ref number where i have to wait another 48hours this the 3rd time now i have been told that. Not one person escalating the issue to Vumatel?????? My advice for you reading this stay away from this company just look at the reviews on google if you don't believe me you will know how bad they treat their customers. This is why businesses eventually close.
212 replies
31 months ago
Bad service - Arrogant Management
I recently had the unfortunate experience of staying at Zebula Golf Estate and Spa, and I must say that the service provided fell far below the expectations of a supposedly 4 to 5-star establishment.We booked for the weekend of the 22nd Sept till the 25th but left on the 24th. Upon arrival staff was slow but friendly everything was explained to us in detail and if we need anything to use the phone inside the room to call the front desk. First expression room was neat and tidy but the phone was not working we noticed that even though we paid for 3 people that there was only 2 towels and 2 cups that forced us to call from our cell phones the front desk having a hard time getting through. Eventually we did they said it will be sorted. The phone was taken out upon the next day of cleaning we were told they will replace it never HAPPENED. All the drinks they serve was warm the coke in the can the soda water the beer i was like you cater for guests should you not be prepared?? This was friday afternoon 17h00. The pool next to our accommodation was dirty was not cleaned in some time we were told by the staff there it seems they were almost proud of it but friendly. Intermittent power outages in the room from 1h00 in the morning on the 23rd and the next day as well. Dstv decoder in the room works when it wants to wanted to watch the rugby Sat kept on having signal interruption ended up watching on my tablet instead. Guest wifi kicks you off every now and again or the signal just disappears. We decided to try some of the activities they advertised on the website like horseback riding at the front desk we were told nope no horses for the weekend maybe Monday. Why do you advertise if it is not available one of the reasons we picked Zebula in the first place. We asked if they had quad bike trips available for Saturday the 23rd they had no open slots so i decided to treat my wife and daughter to a couple of spa treatments. My wife asked at the front desk if there was maybe a opening the for the quads on the 24th and they said yes but only at 16h30 my wife paid. Let me just say the food is not great i tried a couple different meals. Service is terrible and it is not that busy where i can understand there is a reason for it but i would say only lack of training. Staff was most of the time friendly i am a business owner and know this is just poor and lack of management on the floor. Breakfast the 24th was cold power outage when we wanted to dish up at 9h30 some of the food was finished already. After a cold breakfast we went to our room the power was out I told my wife i dont want to be here anymore i would rather go home. So i went to the front desk and asked for my money back the booking we made for the quads that afternoon the 24th. Firstly the lady in front tried to convince me to try another activity i said no thanks give back my money R1300 +- i am leaving in the next 30min. I was then told ok we will pay back the money no problem but this will only be on Thursday i said i am happy with that and they made me complete a form with my banking details i took a picture of the form just in case........ Now keep in mind i am not asking my money back for the hotel booking as we booked till the 25th just the money we paid for the quad biking. Upon leaving my wife got a call saying that management are not willing to pay back my money for the quad biking. Well i am very disappointed myself and my colleagues booked a weekend away in October for ARB which i will definitely cancel it is astounding to me that companies still think they can do what they want to and try and bully their customers and still stay profitable in this day and age. I will also lodge a complaint at the NCC if they wont pay my money's and if that does not get enough attention i will take legal action. Stay away i promise you go somewhere else there are way better places you can take your family dont waste you money they are not worth a cent of your hard earned money.
0 replies
33 months ago
Terrible service
Terrible service received the left hand does not know what the right hand is doing. My complaints fell on deaf ears 2 days no one calls back i have to follow up constantly. The staff say they will come back to me and never do. I have to explain to each new person contacting me what happened the i have to tell them what the last agent said. They are in the business of bull****. Each agent has a different story to tell very inconsistent and confusing. They have this claims tracker on they're app that does not track accurately the stage where you at with you claim. I realised that from day 1 when the first agent contacted me they had no clue i had to enlighten then as to what stage we are at.Super unprofessional customer service and even worst communication. STAY AWAY use at own risk it is only when you threaten to cancel you feel like now they want to assist. Any business using this model will fail miserably no exception.
120 replies
37 months ago
No service - Internet down
Internet off since yesterday afternoon no one knows what is going on. Vumatel does not care about their customers STAY AWAY from them at all costs.
106 replies
37 months ago
Home Connect sucks
They are the worst ISP there is stay away do not let me say i told you so consider yourself warned, they do not send out down time notifications for one you never know what a surprise no service delivery but pay up you unworthy client we do not apologize for inconvenience caused as long as you pay me but the joke is on you dummy's. Consider this what you expect from you hard earned money no service delivery like everything else in SA no F way we have the power now.................. cancel my subscription.
318 replies
47 months ago
Very poor Service from Home Connect
My fibre service has been down since the 23rd May 2022 today is the 27th. Still no closer to sorting out the issue i have never experienced such poor service from any service provider except Telkom. Everytime you call in you speak to a different consultant with the same answer they are working on it then they want to test my router after i have been told in the morning the service is out in my area why would you want to test my router if the service is out in the area. Well that is what the ticket says. Vumatel guy pitch up at my home on the 26th at around 17h00 ish does his tests on my optic line fiddles with the ONT device he says to me ok the red light on my ONT means it will not be working i did not know whether to laugh, cry or just throw him out of my house then he said someone else will be coming packs up his things and leave- still waiting i have no idea what is going on. It seems that between Home Connect and Vumatel there is no communication. If i coulld give you some advise stay away from these guys rather try someone else.
804 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)