NN
Nicole N
Active since Oct 2019
7
Reviews
0
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Reviews
7 reviews32 months ago
Price changed once truck was loaded... Horrible service
I hired this person and his team to assist us in moving yesterday. I gave him an inventory list and he quoted me. We agreed that he would be at my premesis at 9am. He messaged to say that he was running late and that he would apply a discount based on this. They arrived at 11:50. Once the truck was packed, he changed his price as he said that he didn't expect that it would be that much. When we got to our new house, he refused to unpack until we paid. We paid the initial price that we agreed on and he tried to leave with our stuff. My boyfriend ended up getting into a physical fight with him while trying to stop him from leaving and he even threatened to pull a gun out. Eventually we paid the extra money because armed security was called and it was embarrassing. He proceeded to unpack all our stuff in the car park (even though we paid the inflated price) and left. The entire time he was unpacking, he was screaming and swearing so all our neighbors had come out to see what's happening. He also damaged alot of our stuff because they didn't care how they were offloading. What they did is really not right. I would like to say that Mike kept saying that we expected a service for free but yet even after paying the inflated price he was still swearing and fighting so that everyone would know that they will not offload our stuff into the house because we wanted to rob them. He even made a point to stop the vehicle next to me and the agent before driving off and pointing at me and saying "don't you ever contact me again, you heard me". He said it twice because I just looked at him and didn't respond then he drove off
0 replies
32 months ago
Price changed once truck was loaded. Terrible service
I hired this person and his team to assist us in moving yesterday. I gave him an inventory list and he quoted me. We agreed that he would be at my premesis at 9am. He messaged to say that he was running late and that he would apply a discount based on this. They arrived at 11:50. Once the truck was packed, he changed his price as he said that he didn't expect that it would be that much. When we got to our new house, he refused to unpack until we paid. We paid the initial price that we agreed on and he tried to leave with our stuff. My boyfriend ended up getting into a physical fight with him while trying to stop him from leaving and he even threatened to pull a gun out. Eventually we paid the extra money because armed security was called and it was embarrassing. He proceeded to unpack all our stuff in the car park (even though we paid the inflated price) and left. The entire time he was unpacking, he was screaming and swearing so all our neighbors had come out to see what's happening. He also damaged alot of our stuff because they didn't care how they were offloading. What they did is really not right. I would like to say that Mike kept saying that we expected a service for free but yet even after paying the inflated price he was still swearing and fighting so that everyone would know that they will not offload our stuff into the house because we wanted to rob them. He even made a point to stop the vehicle next to me and the agent before driving off and pointing at me and saying "don't you ever contact me again, you heard me". He said it twice because I just looked at him and didn't respond then he drove off.
0 replies
54 months ago
Worst customer service I've experienced in my life - I will never refer Telkom to anyone
Absolutely appalled by the service from Telkom. From April 2021 I have been trying to cancel my account as I can no longer afford it. First I was told that if I canceled in April, I would have to pay the full amount for the remainder of my contract which made no sense since I couldn't afford it. The agent advised that if I canceled in the beginning of June for the contract to come to an end at the end of July that I wouldn't be charged any fees as it would be within the allowed cancelation period and I would be giving enough notice. My wifi was canceled 3 days before end of month and when I called to enquire, they advised that if they logged a ticket to reactivate it, that it would take 2 days to reactivate so there is no point. I told the lady that it was ridiculous and that I would not pay the full amount. I disputed the debit order and have called and even emailed Telkom numerous times with their agents advising that there is nothing they can do and no one bothering to respond to my email. Since I disputed the debit order, Telkom has almost doubled the debit amount and have tried almost 6 times to debit my account. This has caused unpaid debit fees on my side and has been affecting my credit record. This is the worst service I have ever received from any service provider. I will never open an account with Telkom ever again in my life and have made it a point to tell my friends and family about the incident and told them to never use Telkom either. It seems as if this will never be resolved because no one knows how to help or have just ignored my complaints. I wish I knew this before signing a contract with Telkom. I would've definitely opted for another service provider.
0 replies
54 months ago
Extremely unhappy with fnb and their customer service
3 months ago I contacted FNB as I was trying to dispute a debit order. What proceeded from there has been endless fights with fnb over a Telkom debit order that's been allowed to go off my account. My contract has come to an end and the amount they are trying to debit is almost double the amount that my contract with them was signed for. I am at a point where I am fighting with Telkom with this but FNB isn't making it any easier for me as a client. I have had to contact the premier contact center numerous times to reverse unpaid debit amounts that I was charged whenever Telkom tried to debit my account. I even called the call center and was told that Telkom would be blocked from debiting my account for a fee of R25. I honestly don't know why I was charged when I pay R230 for bank fees every month, surely that amount should be included. Only for Telkom to try to debit my account again on the 25th of October and unpaid debit fees to be charged again. They actually managed to debit my account today even though I was told by fnb that they wouldn't be allowed to and 3 months later I'm fighting the same battles again. This is ridiculous. I don't see how it's legal that fnb can allow a provider to debit my account without my permission. When a mandate is granted, I allow my account to be debited by how can I not cancel that mandate if the service provider is trying to charge me more than the agreed amount. As a client, I am disappointed that I pay so much in bank fees; have opted to use FNB related providers for loans and even my car finance yet I AM FIGHTING OVER A DEBIT ORDER???... This cannot be the customer service that I am paying for. At this point, I am honestly ready to switch banks and save on bank fees that I can surely be using to pay for debit orders just being allowed to go off my account.
53 replies
61 months ago
Great Service from Miway
Great service from Maduvha. my call lasted less than 15 minutes and i was absolutely satisfied. He managed to keep me onboard as a Miway Client. well done
53 replies
67 months ago
Appalled by the service received from Hyde Park Toyota
1. We went to view the vehicle on Thursday (24/09/2020) and completed the pre-approval on the same day. We were advised that the vehicle needed to go for smash and grab tint first and that it would be ready for collection by Saturday. Taking this into consideration we had Purchased insurance on Friday (25/09/2020) to avoid any delays and was charged a pro-rated amount of R400 for the 5 days remaining in the month when in fact the vehicle would not be available on the day promised & would have paid less if an accurate expectation was provided. 2. On Friday, we were advised by the sales person that the vehicle needed to be checked that the smash and grab was in fact done and once tested, they would advise if he could come on Saturday to collect. We received an update on Friday afternoon that they needed to send it back for the smash and grab and that he could collect on Monday (28/09/2020). 3. On Monday, he received a call to advise that the finance person would call to run through the agreement and once done, he will receive an OTP for the approval. No such call was made to us on Monday and at 3pm, we were called by the sales person and advised that he should come Tuesday instead as we will only receive the OTP then as it was month end. 4. On Tuesday we came through in the afternoon to collect the vehicle and when we got home; realized that the “smash and grab” tint already had wear and tear. 5. We forwarded pictures to the sales person to enquire about this to which he was told that it was in fact never done and the vehicle would need to come back for this. 6. Not to mention that the vehicle only had half a tank of petrol which we understand is not compulsory for the dealership to provide but the least that you guys could’ve done is filled the tank as a courtesy for all the back an forth. My biggest concern is that if the question about the smash and grab was never asked, that he wouldn’t have been told that the tint was never done and it would’ve been left at that even though it was charged for on the finance. This is completely unethical, not to mention illegal. We also realized that a minor service was done on the Tuesday before we collected the vehicle which could explain the delays but does not explain why there was no honesty around this? I am Shocked by the service that he received and I wanted to give the dealership an opportunity to respond before going to social media regarding this. an email was sent to the dealer principle on Friday and no response (it's now 12pm Monday). Again, it is extremely disappointing as Toyota is a well-known & trusted brand and we expect much more from them than this sort of service; Especially during this time where lockdown has affected peoples finances and sales are harder to come by. Taking into consideration there are more affordable options out there by less trusted brands which we avoided to ensure we would not experience this sort of situation.
53 replies
79 months ago
Excellent service
Thank you for the excellent service. Cancelkung my household insurance and the process was faster than I expected. Thank you Rilwele
105 replies
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5 Star
2 (28.571428571428573%)
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1 Star
5 (71.42857142857143%)