GE
Gillian E
Active since Oct 2019
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Do not use this business
Please stay as far away from Beautiful Structures as you can. I can't begin to tell you the angst that Daniel Carr caused me during our renovation process. We ordered aluminium stacker doors, a big bay window and a door in October 2024. We paid a 60% deposit, which he explained was to cover the costs of all the material, which he promised would be delivered within 10 working days. Daniel was very communicative for approximately one week post-payment, after which he began to ignore calls and messages, and when we did manage to reach him he assured us that everything was almost ready and that they were "just fitting locks and handles". We sat with an open house - no doors and a gaping hole where a window should have been - for almost 4 weeks. Not only did this delay our project as we could not install floors or paint, but this also put us at a massive security risk. Daniel couldn't have been bothered about this though. Finally after a somewhat harsh conversations, his team pitched up to site with just the stacker door frames - no glass inside, no handles, no locks. To top it all off, they didn't fit at all. He then had the audacity to ask us for another draw down payment to go and purchase glass and bring the rest of the materials, citing that his team came to site and that this is standard procedure. We understandably refused, and told him that we will pay for the remainder of the project when all material is physically on site and the team is actually installing it all. After that, he completely disappeared. We asked for a refund, to no avail. We had to hire another company to help us fix the badly fitting doors he supp****, install glass in them and then supply the remainder of the missing material. This part of our project wound up costing us double what we had budgeted, which put us under immense financial strain. We have since been contacted by multiple people claiming to have gone through the same experience - all of whom have been let down by Daniel and have unfinished work to try and fix themselves. Please, don't put yourself through the stress of using this company. You will deeply regret it.
0 replies
21 months ago
Vincent was very helpful and assisted me with a friendly and solutions-driven approach
Vincent was very helpful and assisted me with a friendly and solutions-driven approach. Thank you Vincent for all the help.
53 replies
56 months ago
Outsurance: You Don't Get Anything Out
I enquired about motor warranty cover through Outsurance in June 2021 and was called by a consultant who proceeded to quote me on motor warranty + car insurance. I accepted the quote but went to go and do my research with my current insurer and realised that what I was currently paying was less with the exact same benefits. I had already been debited for my first premium, and so I contacted Outsurance on or around the 1st of July 2021 to ask for my policy to be cancelled and for a refund to be processed. The consultant I spoke to at the time advised that he would first need to process the refund and would then call me back with more options, but assured me I would not be debited again in the interim. No callback ever took place, nor was a refund ever processed. I was then debited again on 1 August and called in the next day after I had gone through my statements. I was told by Lindiwe that the cancellation had not been processed and there was no record of me ever having spoken to anyone, which I cannot understand as I recall the conversation clearly. I was promised a callback, which I did not get. I then called in again and spoke to Edward, who told me that he would be escalating to the manager to find the calls (which I had already been told couldn't be found) and was promised this time I would be called back. Alas, no callback. I called in again around the 11th of August and spoke to a consultant by the name of Asanda for a good 40 - 45 minutes. She did seem willing to assist and promised another callback after she had run through all the notes and tried to help me. But of course - no callback. On the 25th of August I called in YET AGAIN and spoke to Babsie, who told me she would escalate the matter to her manager Keo and that he would personally call me back to give me a resolution. She also advised she would send an email to everyone involved. I was extremely frustrated at this point - I have paid 2 premiums on a car that is already insured elsewhere - surely Outsurance can just refund me the money and move on with their lives, and allow me to do the same? Apparently not. She called me the next day (first callback ever) to tell me that noone had come back to her yet but I can expect a call. Sure. No callback by anyone, not even the manager Keo. It's like I don't exist! I then received half a refund in the first week of September with no call and no explanation. I am still waiting for feedback as to why I haven't received the full refund and what next steps are. I am at a loss here as to what to do next. I have never in my life had such a terrible experience with any insurer, much less one who claims to put their clients first. I'm hoping I get a resolution through this platform, as my next step is the Ombudsman.
265 replies
60 months ago
Great Experience
The easiest car sale I have ever experienced! Offer, inspection, payment and collection of our vehicle all done in just over 24 hours. Everyone we dealt with was friendly, accommodating and invested in great service. We will definitely be working with them again in the future.
53 replies
79 months ago
Fantastic Service!
Probably the best customer service call I have ever received from a wonderful man by the name of Ele Leeuw. Not only did he offer to call me back within the first minute of being on the phone (a HUGE help for me), but he also tried to give me the fastest supplier and continuously followed up with me throughout the day (on a Sunday I might add). I also received fantastic service from One Source Plumbing & Electrical and had my geyser assessed and replaced within 24hours of them coming out to assess. Thank you for making my life easier Ele and Justin!
105 replies
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3 (60%)
4 Star
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1 Star
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