MR
Miemie R
Active since Nov 2019
48
Reviews
0
Industries
Reviews
48 reviews13 months ago
RUDE and ********* behaviour
A representative from African Banking contacted me, stating that my account was in arrears. However, the bank was the one that changed the debit order amount without my authorization. She insisted that it is my responsibility to resolve this issue, despite the fact that I never signed anything agreeing to such a change. Furthermore, she was incredibly rude throughout the conversation.
159 replies
14 months ago
Refund due - Bad service
Extremely poor service will not recommend that their services are used. I have been waiting since December for goods to be delivered we had to follow up constantly and eventually found out that they didnt have stock of what we wanted - Order changed and again no communication received - Order has been cancelled and we have been struggling to obtain a refund for two weeks already!!!
0 replies
15 months ago
******** instructions/changes made on my account without consent - No assistance received since Jan 2024
Absa Vehicle Finance I have been struggling since early 2024 to resolve this matter. Someone at Absa Vehicle Finance refinanced my vehicle without any approval from my side - Absa sent a letter informing us of finance restructuring on 7 July 2024 (Summarized statement balance R107 000 after restructuring) - However an email has been sent to Absa advising them that this was NOT accepted nor acknowledge this restructuring request sent by Absa (Spoke to Lerato you should be able to find this recording - she confirmed that the restructuring will not be activated and she will rectify this matter, nothing was done by her). Statement has been received this morning 11 January 2025, whereby the restructuring (terms increased to 81 months - contract i authorised was not 81 months) ive noticed a third party payment which also was not authorised by me - Furthermore Debit order is not my payment method as i make direct payments monthly. Can someone resolve this matter as i did not give consent to any of your changes made on my account.
110 replies
17 months ago
Pathetic service - Dont use Web Africa or Vumatel
internet has been off since Sunday hand since no one from web africa or vumatel can assist us by getting an authentication error 651 resolved!!!! Having said this we also had only a few days prior to this and was also without internet for two days. Vumatel refuse to send a technician out and the keep on closing tickets logged without resolving the issue pathetic service to say the least
0 replies
17 months ago
No service from Vumatel - Will not recommend
We have had two incidents within the past week whereby our Internet is off due to a line fault/authentication errors as per Web Africa. Latest fault was logged via Web Africa on Sunday and since date no one from Vumatel contacted me to rectify the situation. Web Africa have requested a technician to come out to our premises to test the line etc. there is an authentication error and no one can resolve this matter.
280 replies
20 months ago
Customer complaint specialist department not resolving matters!!!
Ive spoken with Manqoba Gumede complaints specialist and it was promised that my FNB connect account has been closed however FNB connect department Mpho Khambule contacts me daily for the arrear amount off which there are none. Can you resolve this matter once and fir all!!!
53 replies
22 months ago
FNB contract
We took a phone contract out which ended Feb 2024 but still FNB debit monthly since then R99 for no reason what so ever. Ive instructed them to cancel what ever this is for but NO ONE response.
53 replies
22 months ago
***********
Im still waiting for Vumatel to install the OTN device. Pro rata has been paid a week ago but no installation took place and that was the reason for us still not having WI-Fi.
424 replies
23 months ago
PATHETIC INCOMPETENCY
WEB AFRICA VUMA AND BAD SERVICE DONT RECCOMMEND THEM TO ANYONE We contacted Web Africa 28 May and requested for fibre PON box and router as we are moving and there is a current fibre line at the property. NO PON BOX HAS BEEN RECEIVED only a ROuter was delivered. Since then Web Africa technical/support team failed to assist us timeously with arranging in the activation of the fibre line and the delivery of the devices. I had to phone web africa numerous times and fight with them just to get the router delivered. Web africa is saying the issue is with vuma and vuma is saying the issue is with web africa and NO ONE CAN ASSIST TO RESOLVE THE PROBLEM.
0 replies
23 months ago
VUMA AND WEB AFRICA BAD SERVICE DONT RECCOMMEND THEM TO ANYONE
We contacted Web Africa 28 May and requested for fibre PON box and router as we are moving and there is a current fibre line at the property. Since then Web Africa technical/support team failed to assist us timeously with arranging in the activation of the fibre line and the delivery of the devices. I had to phone web africa numerous times and fight with them just to get the router delivered. Now the router has been delivered but VUMA never delivered the PON box/device which means that the PON is not stable and NO ONE can effeciently assist with resolving the problem. It has been 48 hours since the router has been delivered and VUMA still hasnt send a technician to sort out the problem. Ive mentioned to the individuals that i have spoken to that this lack in efficiency is resulting in me not being able to do my job! Can someone at VUMA come to my house test the fibre line deliver a PON device and resolve the problem. YOUR SERVICE IS SOOOOOOOO BAD
424 replies
Review Distribution
5 Star
4 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
44 (91.66666666666667%)