CC
Carmz C
Active since Nov 2019
15
Reviews
0
Industries
Reviews
15 reviews41 months ago
Account reactivation.
I am highly annoyed with FNB as whole. My Fiancé cannot access his online banking or phone app at all, we have not been able to pay a single thing this month due to this inconvenience and it is causing huge amount of stress because things that need to be paid, haven’t been paid… my sons school is forever on our case as they have not received payment. You want to know what reasoning we get as to why we can’t access his accounts or use his cards is? Because we “HAVE TO” upgrade his account, for what FNB?? So we have to pay higher monthly fees? So that you guys can benefit?? This is complete ****en bull****. My sons medical aid, who by the way has CHRONIC ASTHMA has been suspended because of this inconvenience as well!!!! He has to be on 7 different medications a month and I can’t get those meds because of this?? If my son needs to be admitted to hospital, can I hold you guys accountable for his medical bills??? After going in and out of the bank to sort this out, and telling you people we are not upgrading his account, You guys then “RESET” his account 4 times and guaranteed us that it will be working after 24 hours, well guess what FNB??? After the 4th time you guys reset it, it is still not working??? We still have no access to his online/phone banking?? And still can’t use his cards??? We were then told the new card number would be sms’d to him so that he can access his online/phone banking because you guys basically changed all his login details.. and we are still waiting for that sms?? This is highly frustrating!! I suffer really badly with SEVERE/MAJOR depression and anxiety, and this is becoming too now guys!!! On top of all of this, he still hasn’t received his trading money?? That you guys promised he would have it. Sort this **** out!!!!! Contact my fiancé and sort this **** out! Christmas is around the corner and we need to buy our kids Christmas gifts, but guess what?? We can’t even do that!!! So what do I tell my kids when they can’t get Christmas presents?? And my sons birthday is coming up, and we aren’t able to buy him gifts! This is not on guys, this is terrible service. ACTIVATE HIS ACCOUNT TODAY! otherwise I am going to the ombudsman about this and getting my lawyer involved.
132 replies
43 months ago
DISCOVERY BANK IS A BUNCH OF FRAUDULENTS
THE WORST BANK EVER!!!! In August 2022 my Fiancé's account was hacked into and all our savings went missing ... R38 000.00 worth's of savings has just gone missing and till today, we still do not have answers for this, no feedback, no communication at all. We paid our kids school fees from my fiancé's discovery account as normal and a proof of payment was emailed to my fiancé's email address as always, but this time the proof of payment took almost 40 minutes to be sent to the email... long story short, we forwarded the proof of payment to the school only to be told by the school that the proof of payment sent was a fraudulent proof of payment and that they still had not received the payment for the school fees a week later... we are new to discovery bank, so we obviously do not know how to tell the difference between a legitimate proof of payment and a fake one, this was then escalated from the schools bank to Discovery, which lead to my fiancé's account being frozen by Discovery bank because of this. When we try query what is going on we keep getting told that an investigator from Discovery bank will be in touch... it has now been a month since this whole incident and still no communication from Discovery bank????? WE WANT ANSWERS for WHAT THE **** HAS HAPPENED TO MY FIANCE'S ACCOUNT AND WHAT HAPPENED TO HIS SAVINGS ?????? WE HAVE KIDS TO FEED, AND A HOUSEHOLD TO UPKEEP. WE WANT OUR R38000.00 BACK!!!! AND WE WANT ANSWERS AS TO WHO AND WHY OUR ACCOUNT WAS HACKED!!!!!!!!! I am now starting to think this was an inside job to be quite honest as a fraudulent case should be dealt with immediately, and that is not the case at all, it has now been a month and still no actions have been taken. I want our money back and I want answers as to what has happened to this account, I now have to take this matter the legal way, and I will have lawyers involved in this matter due to Discovery Bank's poor customer service and lack of communication. GET THIS SORTED OUT DISCOVERY BANK!!! This will be shared on every social platform as well so any future customers who want to join your bank and think twice before doing so.
133 replies
43 months ago
APPALLING SERVICE FROM FNB
I am appalled by FNB's customer service. My Fiancé's business account was opened 6 months ago with all the relevant documents requested from FNB themselves only to discover that his account was frozen by FNB last week Thursday with NO CONTACT at all, no one gave him a call or sent an email stating what they needed from him, they just froze the account... this has now effected our business as we have customers requesting our services and have made payments into his business account not knowing the account had been frozen, this is now effecting not only our business but our family as well as we rely on this business for our well-being. Documents were requested which were SENT 6 months ago when the account was opened, so we resent the documents last week Thursday already and were told it takes 24 hours to resolve, it is now Tuesday and still nothing has been done about this??? it is highly frustrating. We have phoned FNB customer service about 40 times just to be told that they will escalate the matter and get management to give us a call to resolve this matter, guess what??? we are still WAITING!!!!! I have now had enough, we are now taking this matter legally and our lawyers will be getting involved as this is not the first time our bank account was just frozen without any communication from FNB. We have bills to pay and now cannot do so because of FNB's incompetency. Be ready for a legal action against you FNB because enough is enough, you have done this too many times to people and it now needs to come to an end. The lack of service from your side is absolutely disgusting. When this matter gets resolved I will be changing banks as I will NEVER use your services again. Also please train your staff how to their jobs properly as the lack of knowledge they have in their workmanship is ****en disgusting and the level of arrogance and rudeness from your staff is appalling too. Get a MANAGER to resolve this problem today or you will hold accountable all the business and money lost. This will all be shared on every social media platform as well.
133 replies
51 months ago
FRAUDS!!!!!!!!!!!!!!!
Not even worth receiving a 1 star, but this is the only way I can write my review about your **** service. Capitec Bank is a bunch of frauds!!!!!!! My husband paid R12 000.00 to our landlord on the 1st of January 2022 for our rent, we then received proof of payment as ALWAYS and forwarded it to our landlord... we then received and email from our landlord a week later after payment was paid, only to find out that the payment was NEVER received on their side. 1st of February 2022 comes, we pay our rent that is due where we paid an amount of R15 000.00 which bounced back into our account? their banking details has not changed since day 1 of us paying her rent, we having been paying rent into her account since August 2021 so there is definitely no changes made to her account as she is added as a beneficiary on my husbands banking app. We then draw that R15 000.00 out and decide to rather cash deposit the monies into her account using a Standard Bank ATM, money was received BUT January's money is still reflecting. My husband then goes to the bank to see what the **** is actually going on, because how is it that he received proof of payment that the amount of R12 000.00 was paid to their account but still not showing on their side? ONLY to find out that they have blocked his account and closed it??? HOW THE ACTUAL ****?? you are by LAW not allowed to block or close some ones account without their consent, we then ask them to reinstate the account so that we can have access to his banking app to trace where the payment has gone and to get statements to forward to our landlord to prove to her that it has gone off my husbands account, only to be told that they cannot help us and that we cannot get bank statements due to the account being closed!!! is this our problem?? no! it is your **** UP!! My husband has now opened an account with FNB so that this does not happen again, because in all honesty we do not trust having any monies sent to his capitec account. We now had to pay that R12 000.00 AGAIN from his FNB account due to the landlord being on our case regarding it. Where is our R12 000.00 Capitec??? clearly there is FRAUD going on inside your branches and I want our money back. My husband is now going to send a proof of his Capitec account along with his ID and a copy of his Capitec card as well as an affidavit for Fraud to the head office of Capitec and if this does not resolve the problem we will then be taking you to the ombudsmen. Get this sorted out Capitec!!!! You are stealing our money!!! I will also be closing my account with you guys, as I do not feel safe having my money in an account with you guys.
53 replies
53 months ago
WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!
You guys do not deserve ANY stars, but this is the only way I can write my review. Today I went to Toys R Us at Mall of Africa to exchange a PAW PATROL WATER GUN that was bought for my son as a gift... the product was missing a lid from purchase, as his aunt who purchased only realized it when she got home that it was incomplete. I go to the branch in Mall of Africa to exchange it, and got 0 assistance, but more attitude than anything else... all I wanted to do was exchange the product that THEY sold to their customer incomplete, but now you can't even help me with this? It is ALWAYS so easy for TOYS R US to turn away their customers when it comes to a customers concern, because they have NO customer service at all! I get told that they cannot and will not assist us without a receipt, yet I told them it was a gift!!!! the box is still sealed, nothing was taken out?? yet you can't help me? why is that toys r us?? why is it that your staff members are ALWAYS so eager to turn away your customers and gift attitude?? and tell me it is what it is?? I want this sorted out ASAP! As it is not my fault you SOLD an incomplete product to your customer
0 replies
55 months ago
MONEY THIEVES
Definitely do not want to be giving any sort of star rating for this place but I need to write a review. First of all you people steal your clients money and have no shame in doing so. My husband and his father opened a gym contract last year, then all the hard lockdowns were put in place therefore we phoned and asked for our contract to be put on hold, this was all confirmed telephonically, where your calls are recorded might I just add... but now we receive calls EVERY SINGLE ****EN DAY about how our account is in arrear of R6000+ how the ****?? when we asked and confirmed with you people that our contract is on hold??? but wait it gets better!!!!!! When we request for the call recording, they tell us that they are not allowed to share that with us, if we want to listen to the call recording we must go into the gym and ask them to pull it for us... but guess what?? every time we do go, we get told that they can't find it?? hmmm suspicious right? I as a customer have a RIGHT to get a call recording of OUR conversation sent to me?? so what bull**** are you feeding your clients??? I have these ****en idiots phone my husband on daily basis, harassing him for the money that is "owed" but guess what? when they call, they are calling off of a vodacom sim card but then still want to tell me that their calls are record?? ****EN BULL****!! Until you can call us on a LANDLINE number where the calls are actually recorded and until you can provide us with the call recording from the date that we phoned to put our contract on hold, You will get **** ALL response from us. Get your **** together people! and I will bad mouth you people until this issue that is caused on YOUR SIDE is resolved. You will not get a single ****en cent from us.
0 replies
58 months ago
Becca Nel
Becca Nel assisted me with pet insurance for my little baba and she was absolutely amazing with her service! Will definitely deal with Becca going forward for any queries.
53 replies
58 months ago
Shocking ****en service
Definitely do not want to give any stars for you people but I need to write my review. Absolutely DISGUSTING ****en service from you people! We went to Village Fish n Chips at woodmead retail park at 17.45!!!!! I order 2 large Russians, 2 cheese grillers, 1 Frankfurter and then I added another order for an extra Russian… only to be told that I can’t order anymore because they aren’t going to cook anymore !!!! I also got told they only have enough chips for a small chips!!! I am the ****en customer, if I want 12 Russians then you give me my 12 Russians! And if I want my large ****en chips then you give me my large chips!!! You are you to tell a customer NO! Your doors and your website say you close at ****en 19h00 so how the **** do you people run a business like this!??? With customers queuing outside to place their orders only to be told no they can’t order what they want??? Why because you’re too ****en lazy to take out more chips and more Russians???? ****en utter disgrace is what you people are!! I will NEVER support your business again! And I will make sure the people I know don’t support you either! You shouldn’t be allowed to run a business if you don’t actually have customer service!
0 replies
61 months ago
2 HOUR WAIT FOR MY FOOD!!!!!
Definitely do not want to be giving any stars but this is the only I get to write a review about STEERS MORNINGSIDE. I placed an order on their online website, I ordered the wacky Wednesday online deal x2, two small chips and two extra burgers. This order was placed at 19h00 last night (31/03/2021) an hour and bit later we had still not received our order! I called Steers Morningside a total of 14 times!!!!! each time I was transferred to the correct person to speak to, only to be cut off EVERYTIME I was transferred!!! This was extremely frustrating and highly unprofessional!! SHOCKING ****EN SERVICE!! Every time I had called I asked them not to transfer me as I kept getting cut each time they did this. Needless to say I got highly irritating that I stopped trying and ordered elsewhere as it was already 20h30!!!!!!!!!!!!!!! 10 minutes after I received my food elsewhere, Steers rocks up!! Almost TWO ****EN HOURS LATER!!! I chased them away with the food. What is going to be done about this Steers Morningside???
0 replies
62 months ago
STEALING
Definitely do not want to be giving this place any kind of star, but unfortunately it's the only way I can write a review. First of all, the service from this place is absolutely shocking! it's a "**** you" attitude if you don't sign up with them for anything, great customer service guys ;-) Working for this place is a ****en JOKE!!! would not recommend wasting your time with these people, They are full of broken promises :-) because of COVID everything with this place has become a joke... no basic salary unless you make target?? but when you do make target you still don't get paid your basic let alone your commission :-) BUT we won't amend the contracts for each employee stating that this is how it's going to be going forward.. Technically I can actually SUE you guys for the fact that you haven't paid my partner his basic for over 3 months now and you still owe +- R45000 for his commission on all his deals he signed?? how the **** does that work people?? you guys are a bunch of frauds, not only are you robing your customers, you are also robbing your employees and stealing money from them because you "don't" have money to pay your employees?? prove it!!! We can sue you people because his contract still states that he gets a basic PLUS his commission which hasn't been happening :-) if you want to amend your TERMS AND CONDITIONS then by law you have to get it in BLACK AND WHITE for each employee to sign!! You will be reported to CCMA and I will be getting my lawyers involved. Absolute ****EN JOKE!
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)