HM
Hilda M
Active since Nov 2019
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
Avoid if you can
Most unreliable provider since I have started using fibre. They also don’t respond to the issues you log, and their network status page is a joke. It never shows your outage. I have had nothing but issues since I was forced to use them 3 months ago.
56 replies
17 months ago
Makro is very tardy in refunding faulty items purchased online
Makro is terrible at refunding faulty purchases bought on their website. The were super fast to collect said item, but to refund my money has taken ages. They also don't respond to inquiries regarding the refund. Also, when I unboxed the item I has a suspicion that I was sent a refurnished item because of the way it was packed. But I gave Makro the benefit of the doubt, just to be proven wrong. We as consumers should be told when we are sent refurbished items. There is also no reason why a refund from a large retailer, like Makro, should take this long. Be aware when making online purchases from Makro, especially with Cyber Monday just around the corner.
56 replies
18 months ago
The end of the Takelot road for me?
Recently one of my items got cancelled because it was out of stock, and I was given a credit. I have almost never had a credit on my account. Not long after my account was compromised and the credit was used for MTN airtime. It was not a lot of money, but I do find it suspicious that it was known that the credit was on my account. I emailed takealot about this, and some Gary M. basically told me: "LOL your problem. Reset your password". I figured that I've lost that credit, but now they have locked my account as well. Gary M. is just sending me links to change my password, which I cannot do because MY ACCOUNT is LOCKED. I was about to purchase a tumble dryer and dishwasher, but I guess I will purchase that at another place. I have been a takealot customer since the kalahari.net days. But I think it's over for me now. There are other options. I have heard about the ***** that is going on at MTN, and it sounds like that has infiltrated Takealot now too. Well, there is now Amazon, Game, Makro, etc. And thank you for your non-service, Gary M.
53 replies
19 months ago
Don’t they want new customers?
When I signed for fibre wifi at my previous two houses with no fibre installations, the installation was done in no time at all. The turn around time was a couple of days, and they still had to lay the cables. I have now moved into a house where there already is a Frogfoot line, so Vodacom sent in a request for the line to be activated for me. I got one confirmation emails that the job will be done on the 30th, and it has been crickets since. Even Vodacom can’t get a status from them. I cannot believe how absolutely terrible the service has been, and I have not even started using the service. Don’t they want new customers? And you can’t even speak to them directly. What nonsense is this?
159 replies
29 months ago
Threatening to suspend my account
I have been told b FNB that my account will be suspended on the 6th of December because they do not have my personal information. That is after been with them for over 13 years. The message system in App is not working, neither is the one in Online Banking. I have tried to call but after being sent from one agent to another and then being on hold for 10 minutes, I gave up. I found some online form in my email, with a Save button that is not working, What type of security minded organisation ask for me to email my personal information linked to my bank account?! An why am I not prompted for this information when I log into online banking or my banking app? Do you know how many times I get **** emails and messages of people pretending to be FNB? I expect this to be fixed soonest.
213 replies
42 months ago
No support from FNB
Today I've had an issue with FNB's online banking, where it crashed while I was in the middle of a transaction and won't allow me no to start the transaction again. I have logged this issue with 4 people, including my personal banker, while spending a lot of time on the phone, and I have not heard back from one of them. They have just dismissed my query completely. I have been a customer for more than a decade and have never experienced this type of service from them.
264 replies
56 months ago
Great Service
I have been using this service for many years now (6 I think), and their service is absolutely great. I pay their fee for my car licence renewal with a smile. In fact the first time I have ever interacted with them was when one of their employees told me that my electricity provider was Eskom and not City Power, and saved me another run-around. Excellent and fast service. I highly recommend.
0 replies
78 months ago
Cancellation of Momentum Health Membership
They make it impossible to cancel your membership. On 2019/10/25 I called Momentum Health to cancel my medical aid membership as of 2019-12-01 (Ref #393199394). I was emailed a form to complete. At the top of the form was an email address that I had to send it to. I send the email on the 25th. Last week I saw that I got a statement from Momentum that I will be billed for December. I called on the 26th of November (Ref #397090456) and was told the email address (that I have copied from the form Momentum as provided) was incorrect and was given a new email address: member@momentumhealth.com. On the same day I sent the email again to this new email address, and heard nothing back. I called again this morning (Ref #397452307) and was told that they still have not received my email. So I sent it to the agent's own email address. She then told me that she has received the email but can't open it because there is a hold on the email, and that she has to wait an hour. All I can think is that my email address is blocked. They are going to bill me on Monday when I have followed their instructions. I have already signed up with another Medical Aid and I now will have 2 premiums deducted from my bank account. I am beyond frustrated and have logged complaints with The Council of Medical Schemes and The National Consumer Commission. Buyer beware.
210 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)