YP
Yusuf P
Active since Dec 2019
17
Reviews
0
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Reviews
17 reviews30 months ago
Takealot return product rejected - theft
I bought a product from Takealot and it was not what I expected so I changed my mind and returned the product on Saturday 21 October. I did not receive any communication from Takealot so when I went to check on the progress of the return on Wednesday 25 October evening, I saw it was rejected on the 23rd and it said the reason was in an email. I did not receive any communication from Takealot about why it was rejected or that it was rejected. I logged a complaint on Wednesday 25 October evening and today (26 October), Keegan got back to me to say it was rejected for the reason "When you change your mind the item must be undamaged and unused, with the original labels and stickers attached as per the return policy". In addition, he called me the incorrect name. The product was in fact unused and in its original packaging, and met the return policy of Takealot. I believe that my order was mixed up and the wrong status was assigned to my product, hence Keegan called me the wrong name and I did not receive an email on why it was rejected. Also, the return was concluded with no way forward on returning the product to me or refunding me my money - which by definition is theft. Please investigate this matter and give me reasons and images on why it was rejected and how we can resolve this matter as the contact us doesn't work well as my tickets are closed very quickly.
0 replies
37 months ago
Fraud on my account
I've reported what amounts to fraud to FNB so many times in the last few weeks and have gotten no positive responses or even care from anyone there. When I've requested 2 refunds from Takealot, both times my account was charged (using virtual cards) and I've had pending transactions on there ever since, the first one was fixed, but it still did not properly fix my balance on my account and as a result, there is an outstanding amount of R984 for card authorization that no one can tell me what its for because no one can see the transactions, in addition, there is still a pending Takealot transaction that has charged my account. FNB, this is a very serious matter because it is essentially fraud, CAN SOMEONE IN THIS BANK PLEASE DO THEIR JOB AND RESOLVE THIS ISSUE ASAP...
106 replies
42 months ago
Do your jobs FNB
Come on FNB, are you running on skeleton staff, or is everyone there just not doing their jobs? I have been trying to close my easy account with FNB for over 2 years with no luck, 4 weeks ago I contacted the easy account department via the app as the bank branches could no longer assist, they asked for a signed copy of my ID which was provided to them and since then they went silent. I complained on Hello Peter twice already, received an email telling me that they were looking into it and then no further communication. I reached out 2 weeks ago and got no response. I just want my dam ebucks for October and for my easy account to be closed, is that too much to ask FNB? Because apparently it is. Every time I complain on here, I just get reference numbers and no one ever assists or calls me back to sort out the issue.
264 replies
42 months ago
Worst customer service and seems to be running on skeleton staff
Is FNB running on skeleton staff, or is everyone there just not doing their jobs? I have been trying to close my easy account with FNB for over 2 years with no luck, 3 weeks ago I contacted the easy account department via the app as the bank branches could no longer assist, they asked for a signed copy of my ID which was provided to them and since then theh went silent. I complained on Hello Peter, received an email telling me that they were looking into it and then no further communication. I reached out on Friday and yesterday again and got no response. I just want my dam ebucks for october and for my easy account to be closed, is that too much to ask FNB? Because apparently it is.
133 replies
42 months ago
Cannot close account for over 2 years
I have been trying to close my Easy account with FNB for over 2 years now. Since September this year, I have been to the bank branch at least 6 times in order to close it but everytime they cannot help as there is an outstanding amount that still needs to be authorised, and no one can tell me what it is for. The last time in September that I was at the branch, I was advised to stop transacting on the account entirely and leave it alone, unfortunately that cost me my ebucks for the month of September which I want to be allocated to me. Furthermore, I tried to contact FNB last week via the contact me on the app, I received an email from FNB asking for a dated and signed copy of my ID which I provided (This was on Thursday), I have heard absolutely nothing after that. I had to fund my account to bring it back to R0 again, after which it has gone into the negative again today due to bank fees for the month. Please may you close my account and refund me for my ebucks allocation for the month of September.
265 replies
44 months ago
FNB Connect has no clear platform to identify payments and balances on amounts paid
FNB Connect does not provide detailed information on what was paid, what was outstanding, and they can't even execute a simple debit order. My debit order is scheduled to go off on the 1st but to date has not gone off, secondly, I can't get detailed statements of what was paid and when anywhere on the FNB app, I don't even know what is still owed for this reason. This is simply a way for FNB to run fraudulent transactions and charges. Every contract I've had before with other companies has always shown detailed payments and what is still owed, FNB Connect has to be unique so that they can find a way to charge us more for no reason. Please help rectify these issues.
74 replies
44 months ago
Wesbank cannot do simple calculations
Extremely bad at maths. I requested that my car repayment loan date be changed on the 20th of August which in essence would be effective the 25th of August and this change was done on the FNB app and it notified me I would be contacted by someone from Wesbank shortly. I only received a call on the 2nd of September which was the first problem. The reason I requested my repayment date be changed was due to a change in the salary date payment which changed from the 25th to the last day of the month, so I requested my repayment date be changed to the 1st day of the month. When I spoke to the gentleman on the phone when they finally called, I specifically asked if the repayment amount would change and he told me it would remain the same, only the payment date would be changed which I was happy with. When the debi-check order appeared on my FNB app, the amount shown was R69 higher than it should have been which makes absolutely no sense as the service fee is already included in my monthly payment so having a of R138 makes no sense, I rejected the debit order then. The documents emailed to me today also show the service fee of R138 which is way above the legal limit, as well as the changed date and amount even though I rejected the debi-order. Please may you rectify this ASAP and change it back to the original monthly payment I should actually be paying especially given that I specifically asked the question and was assured the payment would remain the same, as well as change the date to the 1st of the Month. Not sure how Wesbank does their calculations, but clearly a terrible mistake was made with the calculations.
148 replies
45 months ago
Double charged for credit card transactions
Absolutely pathetic service. I am being double charged for transactions on my credit card that I have already paid for. I upgraded my account from aspire to premier and was told that I can continue to use my aspire credit card until I receive my Premier credit card which I did. All the transactions executed on the aspire credit card were moved over to my premier credit card which makes sense, however two transactions that I executed last week Saturday using my virtual card amounting to R8.99 and R156.86 are duplicated on my account meaning that my available balance is reduced by that amount. I pay off my credit card in full after each use to easily keep track of my transactions so I paid this off in full on Monday evening. I even logged into my online banking via desktop and checked my transaction history and everything lines up, everything I deposited into my account is greater than what I paid out, so it makes so sense as to why this is happening and why my available balance is reduced. Please resolve this asap, and to all the potential clients out there who actually have money saved in their account, I would advice that you move your money to another bank to avoid being ripped off by FNB.
268 replies
60 months ago
Fraudulent rewards program
Clicks cashback reward is fraudulent. They clearly state on their website that cashback points are valid for 12 months from the date of Issue. However, in this last cycle (24 Mar - 23 May) I decided to save my points to use at a future date, and because I regularly use my points, the points issued from 24 Mar - 23 May should still be valid and accumulating. However, when I checked my new cashback today, those points were discarded when the new cashback amount was loaded as the amount is significantly lower than I had last cycle despite not using it. This is completely unethical of clicks, and absolutely illegal since the website clearly states "expires 12 months from date issued". Please stop falsely advertising the reward program if you don't follow through on the points validity. Clicks is clearly violating the Consumer Protection Act clearly states that suppliers may not mislead consumers or make false claims about a product.
0 replies
63 months ago
Worst Credit providers in South Africa
I have been trying to get ahold of someone from Wesbank since July to help resolve my issues and have contacted several people to no avail. Firstly, I applied for a payment holiday between April and June 2020 due to a salary cut and it was granted. According to the contract I received, it states that 3 additional months payments would be added at the end of the original period. However, Wesbank now shows it as arrears on my account which is incorrect and very clearly a breach of contract. Secondly, following the payment holiday, my debit order was set to resume on the 26th of July but it did not, I realized the payment did not go off on the 27th of July and manually made the payment. I contacted Mumtaz Patel and the wesbank team on facebook but did not receive much assistance. The facebook team promised to contact me shortly but I didn’t hear anything from them. Mumtaz Patel did get back to me but mentioned that she was unsure of why the debit order did not go off and that it would not affect my credit score. It however did adversely affect my credit score. I sent a follow up email notifying of her such and logged a dispute with my credit score provider. After my credit score provider contacted Wesbank and went through the whole dispute process, I was told that the July payment was classified as a missed payment because it was 1 day late despite the fact that it is Wesbank’s responsibility to initiate the debit order to FNB. I emailed Mumtaz Patel about all of this but never received any feedback or further assistance from her. Furthermore, from September, Wesbank keeps notifying my credit score provider of missed payments every month despite the fact that the payments are made via debit order and successfully go off every month and are paid in full. I have continuously tried to get feedback from Wesbank to no avail.
122 replies
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