JV
Jacqueline V
Active since Dec 2019
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
Dont Cover they Owen Policy
We must follow Procedures to Update details when It changes But They dont Have to Alocate it to Data Base On 14 August 2025, I contacted Cell C to request that my debit order date be changed, as my salary payment date had moved to the end of the month. According to Cell C’s policy, customers are required to notify them of such changes, and Cell C should then implement the update. Despite following this procedure, my debit order has not been updated as of today. I have attached the forwarded email I sent to Cell C as evidence of my attempt to resolve the matter directly. Unfortunately, no action has been taken, and no adequate customer service has been provided. This ongoing failure is putting me at risk of being unfairly reported with a negative credit record, through no fault of my own. I kindly request that this matter be urgently investigated and that Cell C be compelled to honor their obligations to ensure my debit order is allocated correctly. Thank you for your time and assistance. Kind regards, Jacqueline Vorster ---------- Forwarded message --------- From: gordon vorster <gordonnjackie@gmail.com> Date: Fri, 19 Sept 2025, 10:42 am Subject: Request for Urgent Correction of Debit Order Date To: <custserve@cellc.co.za> Dear Cell C Customer Care, I am writing to raise a concern regarding the poor handling and lack of proper training by agents in your department with regard to my debit order date change request. According to the contract terms, any changes to banking or pay date details must be communicated by the customer to Cell C. I followed this procedure: On 14 August 2025, I phoned your call centre and requested that my debit order date be changed, as my salary payment date had moved to the last working day of each month. On 22 August 2025, I noticed on my Cell C app that the date still reflected 26 August 2025. I phoned again, and the gentleman I spoke to informed me that there was a 30-day notice period, so the change would only reflect in September 2025. On 17 September 2025, I logged into the app and found the debit order date still showing as 26 September 2025. I phoned once more and was told by the lady assisting me that no change had been processed. She did, however, add a note confirming that I had phoned on both 14 August and 22 August requesting the change, and that I was informed of the 30-day notice period. Today, 19 September 2025, the debit order date still shows as 26 September 2025, despite my request being lodged more than a month ago. As a customer, I have followed all required procedures. Unfortunately, your agents have failed to process my request correctly, resulting in ongoing inconvenience. I therefore kindly request that my debit order date be corrected immediately to reflect the last working day of the month (30 September 2025), as was originally requested on 14 August 2025.
2 replies
11 months ago
⚠️ WARNING: Think Twice Before Choosing Herotel ⚠️ ⭐ Customer Since: March 2021
⚠️ WARNING: Think Twice Before Choosing Herotel ⚠️ ⭐ Customer Since: March 2021 I’ve been a loyal Herotel customer since March 2021, and I’ve had enough. At first, things ran smoothly, and I had no issues with my payments or service. But in 2025, things have drastically changed — and not for the better. It seems like Herotel is more interested in squeezing money out of customers than actually providing a working service. 💸 Billing Issues You Should Know Herotel has now introduced a pre-paid billing model: you pay in June for July’s service — even if the service doesn’t work! What’s worse? They’re issuing incorrect invoices, and when you try to query them, good luck getting a helpful or timely response. 📉 Terrible Service Quality Let me be clear: I have a 100 Mbps 5G line, but my Cell C mobile data is significantly faster and more stable. There’s always an issue — whether it’s slow speeds, dropped connections, or complete outages. ☎️ Customer Support is a Joke
0 replies
15 months ago
Herotel Services: A Money-Making Scheme
I relocated to my new home in May last year and unfortunately, my experience with Herotel has been nothing short of frustrating and disappointing. First, I was never informed about the need to complete a relocation form. As a result, I was charged for a Wi-Fi service I never used. Then, on February 28, 2025, after filling out the relocation form as required, I was informed that the fiber service I had been using could not be installed at my new location on a farm. They told me that I would need to switch to wireless Wi-Fi and pay an additional R2500. After paying the fee, a technician came out to install the service, only to find that there was no signal in the area. Despite this, Herotel has insisted that I still need to pay for the months of Wi-Fi I did not use and the remaining balance of the R2500, with the exception of R750, which they claim will be refunded. I have been a customer since March 2021, and from the very beginning, I complained about the poor quality of the Wi-Fi. Only last year did they finally admit that the router they provided was incorrect. This entire experience has been incredibly frustrating, and it feels like Herotel is more interested in making money than delivering the services they advertise. I urge potential customers to be very careful when considering Herotel. Their lack of customer support, failure to deliver on advertised services, and hidden fees are indicative of a company that prioritizes profit over customer satisfaction.
0 replies
33 months ago
Bad poor Communication from head office Elija
The head office is just as poor with Service as tje store Elija said I must take the product back after my first review on Hallo Pieter I took the product in on 31 July but heard nothing from ELIJA OR THE STORE FROM TZANEEN I PHONED ELIJA BUT MY PHONE CUT OUT HE NEVER PHONED ME BACK BUT HAS MY NUMBER I HAVE EMAILD HIM AS WELL NO RESPONSES THIS IS A JOKE OF MANGERS BECAUSE THE COMMUNICATION IS VERRY POOR I HAVE PAID FOR SOMETHING THAT IS NOT IN MY USE OR WITH ME SO THAT IS ROBING PEOPLE FROM THERE MONEY AND THE I HAVE TO USE MY AIRTIME TO PHONE THEM USE MY DATA TO EMAIL THEM WITH NO RESPONSE VERRY VERRY POOR BAD SERVICE IS THIS HOW CUSTOMERS ARE TREATED AFTER SUPPORTING THERE STORE........
2 replies
36 months ago
Head office service is the same as the Shops service POOR
The service from the store and product you buy are the same BAD I am still waiting for HEAD OFFICE to make contact with me when I phone them you wait for 10 to 20 min on the line with only mail box saying it is full
1 reply
36 months ago
NOT FOLLOWING THE RETURNE POLICE
I bought A brand new Sub Dixon and was told I have 6 Months warranty and 12 Months guarantee just to go there this Morning so that they are refusing to Refund me or to exchange the Item they said nothing about repaires if A product has Problems And the Manger being Rude saying he nows hes rights
1 reply
39 months ago
Poor SERVICE
We had I lot of problems from start then we started to order via the Owner we whatsapp the order and we go pay and collect at first A few months ago we did not receive the Cold drinks with the order but today 25th March 2023 we placed an order we were early waited patiently for the pizza when we paid we confirmed the Chillies for the side when the pizza arrived they did not place the Chili's with it and said we must wait Now according to owner we where early and they still had 8 minutes just to put the chili in a Tupperware but in 8 minutes YOU THEN PAY FOR COLD FOOD this is TZANEEN Romans
0 replies
52 months ago
Sell engines without parts waste of money and your car will still be standing
I bough A engine from Boston Japtech engine and gearbox company I made the Payment in October 2021 after fitting the engine there was one Part missing at first and I had to Drive from Limpopo to Johannesburg to collect it. The engine was then Completed the diagnostic guy then Picked up that the injectors are not working at all I the confirmed it with the company and they said they will sent working Injectors and then need to send back the onces that is not working this was on the 7 December 2021. On the 1 February 2022 I then Send them A whatsapp saying that this is verry bad service as they did not get back to me over more then A month and that I will write A review on Hello Pieter as people should no what they are dealing with when buying from them. On the 2Febraury 2022 they Guy said he is waiting for the courier Guy to come and collect it On the 3rd February 2022 the Courier Guys picked it up he sent me A tracking no but and the date for Delivery was for the 8 February 2022 so on 9 February 2022 today I tracked the parcel to find that it has been collecting failed on the 4 February 2022 and cancelled on the 7 February 2022 reason Collecting failed attempt paying so Much for something you cant use be verry Careful at this place as they Rob you from your money as you still need to drive 300 km and still have to wait for your car to be running
0 replies
57 months ago
Very bad Quality Smart Tv Box Elsys ETRl01
I bought 2 Smart tv Box from Cash Gruasders in September 2020 and with in the first Month the one remote broke just find out that the other box woch I bought remoye dosnt work on the other one so wich means you have only one remote for One device and cant even purchased it only the remote to Pay R1200 for something with such bad material
0 replies
58 months ago
SECRECT SOUND SCAME ALERT THEY ARE NOT STAYING WITH THE POLICEY
Secrect sound I was Phoned on the 25th August 2021 at 7:53 by Megan and there was A problem with there sms Lines I then Gave my Secrect sound Answer and then she new it was the right one then she tells me I am on A weekly Caller List so they will phone me again I have this On A recording as my Phone Atoumactilly Records but This morning they Phoned A nother Guy and he won with the same Answer I gave Her on Wednesday she claims my sms did not give the same answer wich I gave here on the phone but NO WHERE IN THE POLICE AND TERMS AND CONDITIONS OF THE SECRECT SOUND IT SAYS YOU ARE NOT ALLOWED TO CHANGE YOUR ANSWER WHEN THEY PHONE YOU........ SO TAKE R1. 50 per sms and multiple it by say 100 000.00 people we are being use to make money where those the Calling list came in if they say every morning if you want to play secrect Sound Sms secrets your name and answer...... But they Choose who wins with A caller List like Megan say...... THIS IS FALLS BRANDING AND A SHAME ON OUTSURANCE BECAUSE they are most probly supplying them with money NO IT IS ALL THE PEOPLE OUT THERE SMS MONEY
0 replies
Review Distribution
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1 Star
12 (100%)