AM
Avedhana M
Active since Dec 2019
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Requesting Payment for Procedure not Done
Dear Fourways Hospital Management, I am writing to formally lodge a complaint regarding the handling of my mother’s admission from 06 May to 09 May 2025 While the hospital stay was covered by her medical aid and the specialists’ claims were settled by Gap Cover I have now received a demand from the hospital for R10,285 relating to two codes not approved by the medical aid I have engaged extensively with your staff, including Takalani Mathube, Rose Magongwa (Case Manager General), and Sibahle Xhali, yet no one has provided clear or accurate information Instead, I have been repeatedly told that the amount must be paid, despite the fact that the medical aid advised otherwise On 16 February, after multiple calls, I finally spoke with Hlengiwe from the pre-authorization department, who confirmed that a letter from DBC was required to validate the treatment. I obtained this letter and submitted it to the Medical Aid Authorization Department, but the codes were still declined. See attached Throughout this process, my 79-year-old mother was expected to manage these stressful queries herself, which is unacceptable. I have had to intervene, spending significant time during working hours to resolve this matter. The lack of proper assistance and communication from both the hospital and Medshield Medical Aid has been deeply disappointing. We pay substantial amounts for medical coverage, and the service levels we have experienced are shocking. I request that this matter be urgently reviewed, that the hospital withdraw the unjustified claim, and that both Fourways Hospital and Medshield Medical Aid take accountability for the poor service and unnecessary distress caused.
0 replies
1 month ago
Unresolved Declined Codes
Dear Medshield Medical Aid Management I am writing to formally express my disappointment with the handling of my mother’s admission at Fourways Hospital from 06 May to 09 May 2025. While the hospital stay was covered by her medical aid and the specialists’ claims were settled by Gap Cover, Fourways Hospital has now demanded R10,285 for two codes not approved by the medical aid. Throughout this process, I have had to make multiple calls to Medshield, only to be given messages to relay back to the hospital instead of receiving direct assistance. On 16 February, after persistent effort, I finally spoke with Hlengiwe from the pre-authorization department, who advised that a letter from DBC was required to confirm the treatment. I obtained this letter and submitted it to the Medical Aid Authorization Department. However, the codes are still declined. See attached It is unacceptable that my 79-year-old mother was expected to manage these stressful queries herself. I have had to intervene, spending significant time during working hours to resolve this matter. The lack of proper guidance and support from Medshield has added unnecessary stress and frustration to an already difficult situation. We pay substantial amounts for medical coverage, yet the service levels and accountability demonstrated in this case have been extremely disappointing. I request that Medshield urgently review this matter, provide clear communication, and ensure that the unjustified claim is withdrawn. I also expect Medshield to take accountability for the poor service and unnecessary distress caused.
106 replies
11 months ago
Poor Service from SARS (Again)
My Mum, who is a Pensioner called the call center, and was on hold for 32 minutes, before she got through to an agent by the name of Motlatsi. He said that he was not allowed to disclose his surname All my Mum required was a tax number for her medical aid, but because she supp**** her full name and not her initals as requested, she was asked to visit the branch My Mum mentioned that she is a pensioner, and that she did not have the means to go to a branch. But Motlatsi was adamant, rude and dismissive Is this how SARS treats the public. They have no consideration and respect for older people. This is not the first complaint that I wrote about SARS. However, they do not have the decency to respond, nor have the respect and consideration for their customers The department of home affairs and SARS fall into the same category of not caring about complaints and their reputation Disappointed and Angry
0 replies
14 months ago
Disappointing Treatment from MTN
Good day I am writing to express my disappointment with MTN who declined my contract renewal, due to my Nedbank Personal Loan. I have been loyal customer for the past 20 years, I have always valued the services provided by MTN, and have never encountered any issues with my contract renewals until now. During my recent interaction with your Retention Team (Buhle), we agreed on a new package that suited my needs. However, this was also declined. This decision has left me feeling frustrated and undervalued as a long-term customer, and a previous MTN Employee. The fact that this message came via sms to the contract number that my brother is using, and not to me, is even more frustrating. Buhle is aware that I can be contacted on an alternate number, but has not called me regarding the decline Given my history with MTN and my consistent payment record (maintained by my Brother), I believe this decision does not reflect the loyalty and reliability I have demonstrated over the years. I have sent a request to the Retentions Manager, Nkanyiso Gumede yesterday to reconsider their decision, or provide a detailed explanation for the decline. And if they are unable to reconsider, I requested a cancellation of this contract. I have not received a response. This displays total disregard and disrespect to the customer I would also like to bring to your attention, that during the start of this renewal, I have had a few interactions with MTNs call center agents, and none of them have proved to be competent MTN may be one of the largest network providers in Africa, but their customer service is questionable, and customer retention is very disappointing.
0 replies
16 months ago
Pathetic Service - Department of Home Affairs, Centurion
I made an online appointment to renew my Passport for Thursday, 14 November, 12h00-13h00 at the DHA in Centurion. I would have preferred to make my booking through the bank, but I was experiencing system errors, so I had to go through the department. I got there before time, thinking that I would be done within reasonable time to get back to a very busy work day. I was greeted by rude employees as I was unsure which queue to go to. There are 4 queues to this process. 1. Get a ticket number 2. Take your photo 3. Do the application 4. Pay It was way passed 12pm, and I was still waiting in the photo queue. I mentioned to an employee that I made an appointment and need to get back to work, and she said "so did everyone else, and I will just have to wait" There was a lady that sat in Photo Booth 2. She had short hair and wore a purple pleated skirt that day. She was extremely rude to me, and to another lady with a baby, who had to fetch her child from school. She was also waiting for a very long time. I only got back to work after 2pm There is no system, they don't go according to number sequence, and the service is deplorable. The staff behind the counters engage in conversation and laughter with each other while we wait, take their time to attend to us, and then close their counter and go to lunch, with no substitute to cover for them Government workers are lazy, arrogant and feel entitled. They get a good salary with excellent benefits, hence they cushy and comfortable where they are We try to give our government the benefit of the doubt, but they make it very difficult to have faith in them Our South African Government is only here to milk money from innocent people and for their benefit I collected my Passport on Friday, 20 Dec. I got there before it opened. There was no parking but I was harassed by guys on the road to park on the pavement, which I refused. They found a spot for me, but asked me for R50, because it's Friday and the Festive Season. When I walked in, another guy approached me, and said that I wouldn't have to wait in the queue, and would get my passport immediately if I paid him R300. I already paid R600 for my passport, and now R300 to collect it. This is absurd, and I refused. What is this world coming to? One would think that collections would be much quicker, but it took me 2 hours, and I only got to work after 10am I renewed my drivers license last year at the Gautrain Station, and that was quick and painless. We are continuously paying to renew stuff. The least the government can do is make it simple and hassle free I will never go to that department again. The worst experience ever.
0 replies
17 months ago
DC Experts only responds after a public negative review
This is my second review about DC Experts. My problem has still not being resolved, as I am still listed on Debt Review. They have send me the exit letters, but not all. It took me 3 months to resolve the query with RCS. I have requested the letter for Mr Price 3 times, but no response Only after I sent a review on this platform previously, then only did I receive a call from DC Experts, and after she sent me the email, I was asked to delete the review, which I did. I will never do that again, because DC Experts is the worse company to deal with. If they are not making money from, they are not interested in helping you Today, companies are all about the money and not customer service
71 replies
19 months ago
RCS Call Center - Poor Service
Good day DC Experts listed me on Debt Review, without confirming that they will be able to assist me. They were unable to assist me, and my accounts got listed and blocked. It took 3 months from July to get them to send the release letters to my creditors and I. I had to write a complaint on Hello Peter for them to respond. And when they did respond, they asked me to delete my review This included my RCS Store Card, who also never received the letter, until I sent it to them in September. I have made several calls to RCS Call Center and Recovery Department with no success. Every time I called, I spoke to a different agent, who gave me a different story. They are not knowledgeable, and definitely require training, especially on ethics I finally got through to the Recovery Department, and Abraham said he would assist, but never called me back, nor responded to my emails I spoke to several call center agents from Nombulelo, Okuhle, Nontethelelo and Chandre Eventually Chandre said that I should ask for her when I call, which I did twice, and she never called me back These agents put you on hold, and never offer to call you back. I spent over an hour on my cellphone holding on. Their email is only used for internal communication , and they cannot email clients, which is ridiculous My card has still not being unblocked. This is the worst call center I have ever dealt with, but it is okay for them to call and pester you during working hours when they require payment I am hoping that my review will now force them to react, and finally solve my query
53 replies
21 months ago
Disappointing Service
DC Experts has not been able to assist me, but they listed all my accounts under debt review. I have requested several times for them to remove the debt review so that I can make my own payment arrangements, but no one responds to my emails. In the mean time, I am under debt review, but my accounts are not being paid Hopefully after this review, someone will reach out to me
56 replies
21 months ago
Leading Polymer Producer
Safripol is a leading polymer producer serving markets in South Africa, and Africa. They are our leading supplier, and offer expectational timelines and on time deliveries Thank you for your amazing service
0 replies
24 months ago
Dotsure's Excellent Service
Dotsure customer service team are prompt, courteous, and have always managed to resolve my queries efficiently. They go above and beyond to ensure customer satisfaction. I will definitely be a loyal customer
53 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
2 (13.333333333333334%)
1 Star
7 (46.666666666666664%)