MR
Mo R
Active since Dec 2019
19
Reviews
0
Industries
Reviews
19 reviews4 months ago
*********, rude and unprofessional
I paid for 25 Bollard lights and a day later I was told my order was received and was ready and would be delivered to my address. 2 days later I called to follow up on my order and they were not picking up my calls and were not responding to my whatsapp messages. After persistently trying, I managed to get through to a manager, Michael, who hung up the phone on me when I was trying to find out when my refund will reflect, which he said he didn't have an answer to, why I got an email confirming receipt of my order and why he couldn't at least call me to advise the light were now suddenly out of stock What a level of rudeness and unprofessionalism. I was told the Bollard lights I paid for out of stock but if you go on the website I still purchase and pay for more Bollard lights to what I paid for. Kindly balance me here Woooow. Standing ovation to you guys
0 replies
5 months ago
Dissapointed client
Please assist me with my withdrawals. You can't always have technical issues. Since Saturday. Seriously
53 replies
8 months ago
Sooo Upset
Supersonic Internet Seravice Provider I don't know how many times I have written to you without response. This is unfair and daylight *******. Billing me twice for June yet you suspend my account for arrears. I started writing to you guys from the 9th of July with my June double billing but no one cared to respond or look into it. I even attached my bank debit order screenshot to show payment that went off my account. Means whichever in accounts is not doing their job. All you know is cut us off. I logged in tickets SST750069, SST777431, SST779199, which I never got response. I sent my bank statements from May for proof of payment. Even did a breakdown as to find the payments, but no one cared to respond. You are quick to suspend accounts even after billing me. No one cares to call and we can't even contact you. 22 I was through to Mogale on the Supersonic WhatsApp number, who didn't even give me a chance to explain my query, but instead told me my statement had been sent to me and he went offline. 25 August, I was through to Makona on the Supersonic WhatsApp number, who asked me to send my bank statements, told me he was verifying and then he disappeared. 26 August I didn't get even a response at all. I spent the whole day today, 26 August, on the Supersonic phone line, but kept saying "rate us after this call", a call which never ended. How pathetic can a service provider be? Especially when I don't have arrears. It would be another story if I did. You need to do better. Or it's an ISP thing to **** customers Where do we find you so I can come in person with my babk statements???
0 replies
13 months ago
Worst bank ever!!!
Honestly, I don't know why Standard bank charges us R50 for an "Immediate pay" that takes 2 to 4 hours to reflect in my receiver's account. You should call it "Hours pay" because this is daylight *******. I made an Immediate payment to someone who was travelling to another country hoping they will receive it in time to use it before they leave, but because of this bank, they didn't even manage to transact. I am a a very disappointed and disgruntled customer. Next chance I get I'm moving banks. The customer care people on the app take between 5 to 8mins to respond and only to respond less than 2 sentences. I don't know if they all have network issues or their typing skills are poor. I have complained several times and I am told if it's a new recipient it takes time, but even the old recipient it takes ages. Please make me understand how your bank works because really.. I have just had enough of Standard bank.
53 replies
20 months ago
Your billing system is pathetic
It baffles me how you guys are quick to cut us off when you don't pay, but never responds to your emails with queries. And never call you back after waiting in queues to get connected, which in most cases is fruitless. I engaged with Mweb on the 29th of June 2024, they sent me a faulty router which arrived on the 2nd of July 2024 and they told me it was active, but I couldn't access the internet because the told me it was malfunctioned. They sent another, which after several efforts to reach them via email and phone, which by the way never responded, they managed to send me another router which arrived on the 11th of July 2024, but only got connected on the 17th of July 2024. I wrote emails to them on the 28th of June 2024, 2 July 2024, 9 July 2024, 11 July 2024, 12 July 2024, 13 July 2024 and 17 July 2024, but they only activated my line on the 17th of July 2024, and now they want me to pay R1294.55 for what? To my surprise month end I get a bill of R1294.55, for a R650 charge for the wifi I app**** for. Where is the R1294.55 coming from when I only got connected on the 17th of July 2024. So I reversed my debit order because I can't pay for a service that was not rendered and without an explanation as to where the R1294.55 came about. They very good at sending bills and statements yet they can't respond to faults and queries. I asked to be transferred to Accounts department so they could elaborate further, but I was told it was not possible. Please explain how I go from asking clarity on my bill to termination of contract and asked to pay a cancellation fee of R1000 on top of R1294.55 from 17 July 20 24 to 1 August 2024?? Just because I asked for clarity. Honestly guys This is so pathetic
53 replies
20 months ago
Cancellation for a contract I did not terminate
Please explain how I go from asking clarity on my bill to termination of contract and asked to pay a cancellation fee of R1000 when I actually still need wifi so I can do my job. This is such a joke
0 replies
20 months ago
Wrong billing
It baffles me how these internet providers are quick to cut you off or sue you when you don't pay, but never responds to your emails with queries. And never call you back after waiting in queues to get connected, which in most cases is fruitless I engaged with Mweb, they sent me a faulty router which arrived on the 2nd of July 2024 and they told me it was active, but I couldn't access the internet. They sent another, which after several efforts to reach them via email, which by the way never responded, they managed to send me another router which arrived on the 11th of July 2024, but only got connected on the 17th of July 2024. I wrote emails to them on the 28th of June 2024, 2 July 2024, 9 July 2024, 11 July 2024, 12 July 2024, 13 July 2024 and 17 July 2024, but they only activated my line on the 17th of July 2024, and now they want me to pay R1294.55 for what To my surprise month end I get a bill of R1294.55, for a R650 charge for the wifi I app**** for. Where is the R1294.55 coming from when I only got connected on the 17th of July 2024. So I reversed my debit order because I can't pay for a service that was not rendered and without an explanation as to where the R1294.55 came about. They very good at sending bills and statements yet they can't respond to faults and queries. I asked to be transferred to Accounts department so they could elaborate further, but I was told it was not possible
53 replies
20 months ago
Wrong billing
It baffles me how these internet providers are quick to cut you off or sue you when you don't pay, but never responds to your emails with queries. And never call you back after waiting in queues to get connected, which in most cases is fruitless I engaged with Mweb, they sent me a faulty router which arrived on the 2nd of July 2024 and they told me it was active, but I couldn't access the internet. They sent another, which after several efforts to reach them via email, which by the way never responded, they managed to send me another router which arrived on the 11th of July 2024, but only got connected on the 17th of July 2024. I wrote emails to them on the 28th of June 2024, 2 July 2024, 9 July 2024, 11 July 2024, 12 July 2024, 13 July 2024 and 17 July 2024, but they only activated my line on the 17th of July 2024, and now they want me to pay R1294.55 for what To my surprise month end I get a bill of R1294.55, for a R650 charge for the wifi I app**** for. Where is the R1294.55 coming from when I only got connected on the 17th of July 2024. So I reversed my debit order because I can't pay for a service that was not rendered and without an explanation as to where the R1294.55 came about. They very good at sending bills and statements yet they can't respond to faults and queries. I asked to be transferred to Accounts department so they could elaborate further, but I was told it was not possible
0 replies
26 months ago
Dissapointed
On the 28th of February I wrote to your company with regards bad cheese I bought at Makro, which I have since thrown out (photos attached). I got a response from a lady asking for my details to replace my cheese. Up to date I haven't got my cheese replacement or any communication from either her or the company. On the 6th of March 2024, I again wrote to the same lady following up on the matter and up to date she has to responded.
0 replies
28 months ago
Disgruntled client
Got into Woolworths.Fourways this morning got what I wanted and went straight to the till point. I was the only one on the till queue. When I got there there were 2 ladies at the till who were busy chatting and trying to fix a stapler. I watched them and waited for them to ask me to come and pay. After 2mins of waiting I then asked them if I could come and pay and the lady at the pay point said yes. That is very poor customer service. Make a customer wait for that without saying anything to them. As I was paying, a white lady came to the same till and got a different service to myself. The lady at the pay point politely greeted the white lady and asked her to come through to pay. Am I missing something here?? Is this the service Woolworths is offering to different races?? I was so upset, but felt sorry for the lady at the till point, who still worshops white people and thinks less of the black people. This is such a shame
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)