monde M

Active since Dec 2019

Reviews

Industries

Reviews

7 reviews

3 months ago

I would like to send a HUGE thank you to Athabile Z who was able to help me today after I have been chatting with the agents and the senior for the past few days and they were unable to help me and their service was very bad

I would like to send a HUGE thank you to Athabile Z who was able to help me today after I have been chatting with the agents and the senior for the past few days and they were unable to help me and their service was very bad. But Athabile Z managed to assist me in just a few hours and she was so patient with me. Well done Athabile Z and I wish WebAfrica notice your potential and you should get a raise and promotion you are very good with your client🙏🏾🙏🏾🙏🏾❤️❤️❤️ because of you I'm back online and able to catch up with my emails.

0 replies

Webafrica

3 months ago

Amazing, but they ne...

Amazing, but they need to improve on communication with clients when there's an Internet outages.

3 replies

MiWay Insurance

10 months ago

I would like to writ...

I would like to write a review about MiWay Insurance No

1 reply

Bonitas Medical Fund

22 months ago

Worst service

What BAD service we are receiving from Bonitas. We're being sent from one person to another. What's ****ing us off is the fact that we're paying close to 6k for the stupid service we're receiving. My partner (main memmber) has an op tomorrow. Now we've been following up for authorisation from the medical adviser. He's been following since last week. Only today he's being told that the account has been suspended. HOW? no communication was sent to us. Not sms or email was sent informing us of this. The account is suspended because we paid less by R229. What bull**** is that? From paying thousands of money, just for a mere R229 that we haven't been topd about. What nonsense sefvice is that. Now he's been on hold wuth the call centre. He's been holding for about 10min and no one is giving us answers as to what the hell went on. He's only told today that the account iz suspended. When the medical advisor needs to provide approval. We've been so loyal with paying out of pocket. This is so wrong guys. So wrong.

4 replies

Bonitas Medical Fund

55 months ago

FOKOL CUSTOMER SERVICE

You guys fokol customer service. In Jan we found out that our account was suspended, because we short paid. The reason for short paying, our premium increased and that we didn't know as well. We didn't have a issue with that. We paid the shortfall. I sent an email for proof of payment. Sent another email to find out if is all good. Get feedback to say that the amount has been located to our account. I send 2 emails to find out if the account is active, FOKOL feedback. Now the main member goes to the Dr today, to be told that the account is suspend (***). Why? We have to f call AGAIN to find out why it's still suspended. We are told there's another R340 we still need to paid. Why the **** where we not informed of this. We as the members have to call? why is that? This is crazy and some bull, that we as members have to take the time to ask what is going on. Bonitas is not proactive. I wouldn't advise people to join. We have been loyal member for many years and this is the **** we have to deal with.

2 replies

Bonitas Medical Fund

67 months ago

Bad Service - NO Response to issues sent

I have contacting Bonitas Medical Aid for the past few weeks for the same ****. Our account was suspended, due to the fact that our premium was increased. We NEVER received correspondence informing us how much our premium is increasing and we short paid, since we have a scheduled payment. 20/01/21 I requested Bonitas to provide us with feedback as to why our account was suspended, NO ANSWER. Yesterday I sent another email requesting a list of the hospitals & pharmacies in the network plan and regarding contraceptives. NO ANSWER!! Why the F must I struggle like this. Yesterday again I went to clicks to buy a nasal spray for my son, I am told that our account is suspended. WHY??? We paid the R277 that was previously short paid. To top is off, today we get an email that informs us that our dental claim was not declined. WHY THE **** FOR? We have been with Bonitas for so long but have not had so many problems until now. I am ****ed off, angry and disappointed at the service that we have been getting. We have so much stress in our household, but Bonitas is ****en adding more to our stress. You need to phone my partner and explain what the HELL is going on with our ***

2 replies

Auto Pedigree

81 months ago

False information - Bad service

Good Day I bought a Renault Clio at Auto Pedigree N1 City 14 October 2019, with 35 k millage. I received an error message ( 19 Dec 2019) to say the car is due for a service. I took the car in Renault Service Centre in Paarden Eiland and I was informed that the car was due for a service in Oct already and it wasn't done. The service book however says that the car was serviced Oct 2019, which means that's a lie. I called Auto Pedigree in N1 City and they informed me that they will investigate. My partner followed up today, the manager (Robert) to her that he doesn't have an answer yet. The person he's waiting on feedback on is apparently on leave until Jan. The car has not been driven for 3 months and already is requesting to be serviced. It means then that I was lied to. The other thing that I was told is that the car is a 2018 Renault Clio. But I find out that it is actually a 2017 model. What more lies have I been told about this car. I thought I was buying a car that would help me, but it turns out that I will be having more problems than assistance on the car. I urgently need feedback as to way forward on the car and I am wasting my time and energy following up and no one is coming back to me with feedback.

2 replies

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

monde M

Reviews

I would like to send a HUGE thank you to Athabile Z who was able to help me today after I have been chatting with the agents and the senior for the past few days and they were unable to help me and their service was very bad

Amazing, but they ne...

I would like to writ...

Worst service

FOKOL CUSTOMER SERVICE

Bad Service - NO Response to issues sent

False information - Bad service

Review Distribution

About

Community

Businesses

Follow Us