KK
Keith K
Active since Jan 2020
15
Reviews
0
Industries
Reviews
15 reviews15 months ago
Takealot Dysfunctional Support
Bought a Android TV box that did not work properly. Returned in packaging to Takealot and reuested refund on 19 December. Refund aproved but to date no refund received. I cannot contact any support service. Takealot help service is dysfunctional and they have no more human interaction to communicate with. They are a definite no-no as an online service.
0 replies
33 months ago
NEDBANK poor banking service
Nedbank suddenly decided as from 1 July to prevent all forex payments from being deposited into my trust account. After raising this issue with the support desk I was given reference CCM76289048. No one at Nedbank contacted me and only after 3 futher calls was I given another reference number 76307637. Nedbank banking services seem to be going backwards. Anyone who wishes to open a small business account should think twice before openjng an account at Nedbank.
0 replies
33 months ago
Skynet Does not Deliver
Ordered a printer from Incredible Connection on the 18th of July. Commitment is delivery within 2-5 days. Parcel has been with Skynet since Friday 21st. No delivery. Called their contact number which went through to an answering service. This is a courier service you want to avoid at any cost.
60 replies
36 months ago
Nedbank Removing free service platforns.
Nedbank has changed my small business account to pay-as-you-use account. The interesting thing is that suddenly the mobile USSD banking functionality that offers free services, no longer works. This is clearly a planned executive decision to try and enforce the new pay-as-you-use tariffs. Shame on you Nedbank, your shameless approach to try and force users to pay service fees is very transparent!
0 replies
42 months ago
Gigawave Zero Service commitnent
I have bern a client of the Gigawave service for the past year. On Monday 7 November I started exeriencing problems with conbection to secure services such as banking and Sharenet platform. I contacted Gigawave by email but received NO response. On Friday 10 November internet service became non-functional. I contacted Gigawave using mobile packet switched data and was told to make use of Whatsapp. I escalated the probkem on Whatsapp and was told that thus orobkem woukd be escalated to VUMATEL. Again no fault number gjven. I contacted GIGAWAVE numerous times on Saturday and Sunday. Each time I was told that the issue was being looked at. By today, Monday 14 November still no feedback, no response and no connectivity. I tried Gigawave help desk and tried various options to try and get through to sales and/or finance. After 25 minutes I gave up. I am now simply trying to cancel my Gigawave service but cannot get hold of anyone who can indicate the process or contact person to do this. My experience with Gigawave is extrenely frustrating and I would like to make potential clients aware that once you are a client with Gigawave, you can expect zero service.
0 replies
44 months ago
LCB Solar a Scam
This business as fojnd in the internet is a scam. The premises as indicated in ****ord Business Oark, Midrand, does not exist. Please be aware, the prices for the batteries look to be very good but it is all nonsense. I suspect the business was called LCB Batteries but has now changed to LCB Solar. Do not make any payments, I have checked and there us no such business.
0 replies
58 months ago
Stratum Benefits Medical Insurance
My experience with Stratum benefits was at all times just positive. Their understanding of what my requirements were and their feedback regarding what the insurance covered was clear and unambiguous. Their responses were quick and efficient. I have not yet had reason to make any claims, but once I made use of the medical insurance and the claims process, I will provide further feedback. To date I am a satisfied client.
53 replies
59 months ago
Vumatel- New meaning to the word Mediocrity
I moved from one ISP to another as from 1 June. Today, Saturday 19 June I am still waiting for Vumatel to activate my fiber connection. Firstly they connected to an old ONT or fiber termination box, then once this was corrected they somehow managed to achieve "failed" connection status. To make matters worse, they closed the ticket 492313 reporting that the line was connected which it was not. This was probably to ensure that the breach of SLA would not become visible. The joke, if you can call it that, is that because Vumatel probably have thousands of unhappy customers, closed down all access to consumers and ISPS thereby effectively hiding behind their computerised fault escalation system and giving no recourse to anyone trying to obtain information as to the poor service delivery. The real question one wants to ask, why would Vumatel, who clearly have no competence or skills regarding provision of backbone infrastructure want to get involved in acquiring existing providers who were providing an efficient service? Maybe they should rethink their strategy as they are doing themselves and the consumers no favors.
0 replies
59 months ago
Mweb Service Extremely Poor
Transferred my fiber service from WebAfrica, the less said about this ISP the better, to Mweb. I chose Mweb because they had a good rating on Hellopeter. However it seems that this might have been a mistake. Although I joined Mweb in April, because of a calendar months notice required by Webafrica, I requested that the service only be activated on 1 June. Mweb billed me on Monday, 31 May. On Monday evening still no service so I contacted the Mweb technical support and was helped by a knowledgeable technician who escalated the problem to Vumatel. Fault MWB Tuesday morning at 10h00 Vumatel were at my house and tested the link and confirmed that the fiber connection was fine but still connected to Webafrica. They immediately escalated the problem to the backend and had the FSAN number of the Gigapoint fiber router relayed to Mweb for them to configure at the backend in order to enable connection to their platform. After several phone calls to Mweb, each costing about R30 due to the long times spent in the queue, the connection is still not functional, despite a SLA as quoted by Mweb, of 48 hours. Using the Mweb application to access their site via telkom data link, no updates of the escalated service requests were provided and no feedback given regarding when this connection, of an existing fiber installation would be configured. Vumatel service was quick and efficient. Would I reccomend Mweb as an ISP to a good friend, not likely.
0 replies
61 months ago
Vumatel the absent Fiber backbone.
On Thursday, 1 Apyil, a fault was escalated to Vumatel regarding the backbone service that had been disconnected. Despite numerous escalations from Webafrica, Vunatel only responded on Monday morning. The fault in the Vumatel distribution box was identified and repaired. However when the technician tested he confirmed that a back end reconfiguration by Vumatel was required. "Don't worry" he said, "thys is basic stuff and should be done today or tomorrow. I am escalating right now". Four days later and no response or action has been taken by Vumatel. One can only wonder why a company so bereft of any sense of customer service, would choose to buy out the fiber infrastructure from SADV. It would seem that Vumatel are a really poor and incompetent at supporting the fiber infrastructure. The most disappointing aspect is that Vumatel now hide behind the ISP. They cannot be contacted, cannot be communicated with and are totally absent. Vumatel are really bad news for all fiber customers.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)