GP
George P
Active since Jan 2020
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Ticket EC-21V9-28E27R Closed Without Resolution – Ongoing Network Failure
To Vodacom Support, I am lodging yet another formal complaint regarding Vodacom’s continued practice of closing network tickets without resolving the problem or contacting me. The latest ticket, EC-21V9-28E27R, has been marked as “resolved,” yet nothing has been fixed. I received no communication, no follow-up, and no confirmation call from any technician. The network in the Greater Ballito area remains poor, unstable, and unreliable, and the issue is still very much ongoing. This is now a repeated pattern with Vodacom: Tickets are closed prematurely, No verification is done with the customer, No technician contact takes place, and The underlying network failure continues. I want to clearly reiterate that the problem is NOT solved, and the service remains below acceptable standards for business use. Given Vodacom’s continued inability to restore proper service and its ongoing mismanagement of support cases, I once again request formal written confirmation that my business contracts will be released without penalty due to Vodacom’s failure to perform in terms of service obligations. Please treat this matter with urgency and provide a proper response — not another automatic ticket closure. Regards, George Partridge
106 replies
5 months ago
Continued Network Failure, Incorrect Ticket Closure & Formal Request to Terminate Business Contracts
To Vodacom Management, Once again, Vodacom has closed out network fault tickets without the problem being resolved and without any communication or contact with me whatsoever. Ticket references EC-21 / SN-21RSSD have been marked as “complete,” yet the network issues in the greater Ballito area remain unchanged and unresolved. I can confidently confirm that the service is still unstable, unreliable, and well below an acceptable standard for business operations. At no point was I contacted by a technician, network team member, or customer care representative to confirm a resolution, investigate further, or perform any on-site checks. Closing tickets without customer engagement or verified resolution is both misleading and unacceptable. This is not an isolated incident, but rather an ongoing pattern of poor service delivery, inaccurate reporting, and lack of accountability from Vodacom and its representatives. As a business owner operating in the greater Ballito area, I rely on stable and reliable connectivity. Vodacom has repeatedly failed to provide the agreed level of service, which places my business at a direct operational disadvantage. This constitutes material non-performance in terms of the agreement between my business and Vodacom. Accordingly, I now formally request written confirmation that all of my business contracts with Vodacom will be cancelled and terminated without penalty due to your inability to deliver the contracted services and repeated misrepresentation that the faults have been resolved. I would appreciate a written response within 5 working days confirming release from contract and next steps. Sincerely, George Partridge
53 replies
5 months ago
Still no network resolve and closing of Ticket EC-21 VO-31IAREE
How could you close out my ticket EC-21 VO-31IAREE without resolving the issue of network quality After your private message and email dated 5 November, I responded on the same day at 20h19 with the requested information to *********** and have received no reply and no resolution of the ongoing signal issues we in Ballito are experiencing. I therefore formally state that unless you immediately remedy the service failure, I will consider this to be a material breach of our contract, entitling me to cancel the agreement without penalty, in terms of both common-law contract principles and Section 58 of the CPA. Specifically: • You have failed to supply the agreed-upon service levels to me, my business and the residents of the Greater Ballito area (your performance obligation). • Your failure to respond to a valid complaint constitutes positive malperformance and/or repudiation of the contract. Under the CPA, as a consumer receiving services, I have the right to request and obtain the contracted service; where the service provider fails to perform, the consumer may cancel the contract after providing notice and a reasonable remedial period. Accordingly, if you cannot restore full signal/service quality within 7 calendar days from today, I request that you release me from this agreement immediately, without penalty, and provide confirmation of such release in writing. I retain all rights to lodge a complaint with the National Consumer Commission and other regulatory bodies, seek a refund of any portion of fees paid for unprovided services, and explore further remedies for damages incurred. I look forward to your prompt confirmation and action.
53 replies
6 months ago
Extremely Poor Network in Ballito – Vodacom Must Act
Over the past few months, Vodacom’s network performance in the Ballito area has gone from bad to completely unacceptable. Data speeds are painfully slow, calls frequently drop or fail to connect, and it’s almost impossible to use mobile data for anything productive. I’ve been a loyal Vodacom customer for years and currently have three active contracts, yet I’m forced to keep a second SIM card from MTN just to have a usable network. That’s ridiculous for a so-called leading provider in 2025. This is not a temporary glitch — the connection has progressively worsened, with no visible improvement or communication from Vodacom about network upgrades or tower issues. If Vodacom cannot provide a reliable service in Ballito, then they are in breach of contract, as the service I’m paying for is not being delivered. Unless this is resolved immediately, I will be requesting release from all contracts without penalty. Vodacom it’s time to either fix your network or free your customers to move to a provider that actually delivers what it promises
230 replies
8 months ago
Maintenance at 21h20
I am utterly disappointed in my experience at Arabella, especially considering we traveled all the way from KZN for a couples’ getaway and expected a 5-star standard. Unfortunately, what we encountered fell far short. At 21h20 in the evening, instead of enjoying a peaceful and relaxing stay, I had to complain to Reception because there were contractors working in the room next to us. All we could hear was the clanking of tools and constant banging. This is completely unacceptable and shows a total lack of respect for paying guests. When one books at a so-called 5-star facility, the least you expect is tranquility and consideration, not late-night maintenance and disruption. This experience has left me dismally disappointed, and it certainly does not reflect the standard or professionalism that Arabella claims to represent.
53 replies
10 months ago
Always a winner
I have been with IntegriSure for a number of years. I have only receiving excellent service from them. I always get to speak to someone and not a Bot. I wish other institutions could duplicate their model and give the service they give. Love you guys
56 replies
19 months ago
Whatsapp service a joke
The whatsapp chat is a joke, your agents are rude and think that a clients must know your company's services by heart, Follow the following ticket number thread Good day Easy My name is ,Noluthando and I'll be helping you today. Your unique ticket reference is:7383931 Expected deliveryMon, 23 Sep 2024 – Wed, 25 Sep 2024
0 replies
24 months ago
SALT ROCK STEERS LACK OF CUSTOMER SERVICE
Being a regular at the Steers Salt Rock I have had the poorest service now twice in a row. The so called branch manager, who I might add is inappropriately dressed, showing more cleavage than a plumbers crack, was rude and totally unhelpful. I came to place an order of 8 wacky Wednesday with large chips and cokes, all I asked it that one of the sets not have garnish and mustard and instead just Mayonnaise. Well the cheek to want to charge me R6 is where I lost it, you happy to lose an R900 order for R6. Needless to say, I went to Ballito junction and what a pleasure it was, Steers Salt Rock can get lost
0 replies
29 months ago
Nightmare on 082 continues
My private reply from Vodacom, this reply is a lie as no other department head contacted me, I am not sure why, but when i move a number from Private to Business it gives Vodacom the right to *****, Please get a department head to contact and please stop replying with Generic replies, or is this all part of the new AI. Customers mean nothing all you are now is a binary code. Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, regrettably the minutes cannot be loaded on a Top-up number as this is the product construct and business rules. Regards Consumer Website Team
216 replies
29 months ago
Nightmare on 082 street
Moving 2 Cell numbers from personal name to my Business name has been an absolute nightmare, according to the Vodacom shop in Ballito Junction Vodacom IT is to blame, I have to continuously top the number up. It has been 10 days now and still have problems with this network, if it wasn't for me needing the numbers and that i didn't have to hear the porting tone when calling i would have moved over to MTN.
215 replies
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