AM
Alice M
Active since Jan 2020
8
Reviews
0
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Reviews
8 reviews13 months ago
HORRIBLE EXPERIENCE
Tread very carefully when getting cover with King Price! This case is still with the ombudsman, but I wanted to tell our story so other people are warned. On the 16th of December 2023, my daughter got into an accident (a fender bender). The vehicle was stationary at the point of impact – the other vehicle reversed into my vehicle. She and the other party filed an Accident Report at the nearest police station. It’s important to note that my daughter is listed on the policy as one of the vehicle's drivers. The car was still drivable, and the damage was aesthetic. I was told that the claims department would only be available on Monday, the 18th of December 2023. The claim was logged in the 18th and they sent a tow vehicle to pick up the car for assessment on the 19th of December (2023) for inspection. The vehicle, however, was taken to an auction lot. On the 27th of December (2023) two employees from King Price show up on my doorstep, unannounced. I had received an SMS that said to expect a phone call. They conducted a hostile interrogation claiming that they were trying to establish the facts of what transpired on the day of the accident – that the interrogation took approximately 2 hours. In the middle of said interrogation the King Price employee stated that the session was being recorded. The King Price employees, one of which was the assigned loss adjuster, explain that the vehicle was written off on the basis that it was uneconomical to fix. Later that night, the loss adjuster shared the assessment report. The assessment report was littered with inaccuracies. In the photos, contained in the assessment report, as supp**** by the assessor, the headlights had been broken off the vehicle, the number plate was broken off the bumper and mangled, the ‘area damaged’ was marked incorrectly and so was the direction of impact. To top it all off, the assessment report contained multiple pages of images displaying damages on another vehicle. We flagged the issues we had observed and communicated that we were challenging the write-off status of the vehicle to the appointed lost adjuster who told us that he couldn’t do anything about the discrepancies/inaccuracies on the assessment report and that we had to contact the assessment department directly. At this point, the loss adjuster was requesting the account number of the financing institution as well as the vehicle registration documents. We went to the auction lot where they had towed the vehicle to see the extent of the damage and we observed that the headlights (one of which was unaffected by the accident) had been broken off, the clips that hold them in place had been broken. We called the report this issue and ask that it be escalated. We were told to collate whatever evidence/proof we had and submit it to the complaints department. On the 9th of January 2024, we submitted the requested evidence file, we requested a reassessment of the vehicle. On the same day, a response from the complaints department stated that the case had, “been sent to 1 of our teams for investigation”. At this point, the loss adjuster was incessantly requesting the account number of the financing institution as well as the vehicle registration documents – I had refused to supply these documents because I wanted the vehicle reassessed and the ideal outcome was for them to repair the vehicle and take accountability for the parts that were damaged by the assessor. On the 18th of January 2024, we called to query all of the issues previously stated and were reassured that the matter would be escalated. Instead, we received an email stating that the claim had been processed – none of the issues we raised were acknowledged, the vehicle was still written off and they were still requesting the vehicle registration documents. The complaints department did not get back to us (at all) on their findings. Additionally, they refused to supply recordings. We took the case to the ombudsman in February 2024 (OSTI which then became NFOSA) and these are a few quotables from the insurer – May 2024: • “After stripping the vehicle, the assessor found that the right front headlamp is damaged” • “assessment pictures are then usually taken by the assessor once the vehicle is stripped.” • “The cradle of the vehicle has also moved to the right side” – no mention of a cradle shift in the assessment report • “the insurer tried to assist the complainant by reaching an agreement with the repairer to repair the vehicle on a fixed all-in amount.” - No evidence of this, they didn’t even bother with relocating the vehicle to said repairer. • “As per the re-assessment process, we have to meet the complainant at the vehicle to have a re-assessment done so that the damages quoted for can be discussed and explained to him. It was also suggested that the re-assessment be done in the complainant’s presence to point out any damage which appear to be new damage to the vehicle and also to explain why same will be excluded or included on the report.” • “The assessor merely followed the process to have the vehicle stripped and to note any additional damage.” In July 2024, a King Price consultant contacted us directly, advising that claim had been authorised, and the vehicle is a write-off. Furthermore, they requested the NATIS documents again… So much for reaching agreement with a repairer? Throughout this debacle, King Price is still actively deducting premiums. May everyone involved in causing, deflecting, delaying, or ignoring this injustice burn in hell.
106 replies
15 months ago
NFO/NFOSA LACK OF COMMUNICATION AND URGENCY | Extremely Dissatisfied
In February 2024, we escalated a dispute we had with King Price Insurance to the Ombudsman for Short Term Insurance (OSTI). Communication regarding the complaint took place between us and the insurer through the ombudsman. In June 2024, the case was reassigned to an adjudicator from the National Financial Ombud Scheme (NFO or NFOSA). In July 2024 we were informed that the “office is still busy with the matter.” We have attempted to raise several adjacent issues that require the ombudsman’s intervention. In October 2024, we were informed that the “matter is receiving attention” and is “under review”. In December 2024, we attempted to find out how far the matter is and the only update we received was that the “matter is currently with adjudicator”. We have been without a vehicle for over a year now (the vehicle was towed on the 19th of December 2023 – to be assessed) and the ombud has refused to offer a timeline, a progress report, or any sort of feedback to indicate how far the matter is. Reference Number: M336/24
0 replies
16 months ago
OSTI Lack of Communication/Urgency
In February 2024, we escalated a dispute we had with King Price Insurance to the Ombudsman for Short Term Insurance (OSTI). Communication regarding the complaint took place between us and the insurer through the ombudsman. In June 2024, the case was reassigned to an adjudicator and in July 2024 we were informed that the “office is still busy with the matter.” We have attempted to raise several adjacent issues that require the ombudsman’s intervention. In October 2024, we were informed that the “matter is receiving attention” and is “under review”. In December 2024, we attempted to find out how far the matter is and the only update we received was that the “matter is currently with adjudicator”. We have been without a vehicle for over a year now (the vehicle was towed on the 19th of December 2023 – to be assessed) and the ombudsman has refused to offer a timeline, a progress report, or any sort of feedback to indicate how far the matter is. Reference Number: M336/24
0 replies
43 months ago
Hollard Device Insurance
In June I filed a complaint with Edgars/Hollard Device Insurance. The phone I had insured with them was damaged in 2019 so I claimed and they replaced it but continued to bill me for the next 2 years after that claim for the damaged phone as well as the replacement phone. I emailed them to get the matter resolved in Jun (this year) and they haven't gotten back to me regarding the matter.
458 replies
63 months ago
Living Bed Solutions is a scam!
I placed an order for a bed with Living Bed Solutions, I paid the deposit in July 2020 and paid off the remaining amount in the first week of January 2021. I called the company (0117621427) for an update about the delivery of the bed and spoke to Yvonne (yvonne@livingstorage.co.za) who assured me that the bed would be delivered on the 6th of January 2021. I have called multiple times after that and each time I call, Yvonne promises that the bed will be delivered the following day which has not materialized almost a month later.
61 replies
67 months ago
Piece of Glass in Africa Atchar
I bought a 2kg tub of Africa Atchar on the 29th of September 2020, on the 30th of September (the following day) I discovered a piece of broken glass in the atchar while I was eating. I tried to call the customer care number (0128033837) and nobody answers the phone.
0 replies
71 months ago
Questionable Price Escalation
On the 24th of June 2020, I walked into the Incredible Connection store at Westgate Mall in search of a camera... Upon inquiry (at 13:38) I found the camera, Canon SX430IS, the camera was R3599. When I went back to Incredible Connection, Westgate Mall (on the same day) at 15:39 to purchase the camera the camera was priced differently, the price on display had become R4699.
0 replies
76 months ago
Terrible Service
Terrible experience. The consultants send you from pillar to post when you have to redeem the voucher. Convinced this is a scam. Each number redirects you to a different number, the consultants give out incorrect email addresses. I would give them 0 stars if I could.
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)