RS
Rikus S
Active since Jan 2020
6
Reviews
0
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Reviews
6 reviews17 months ago
Clearly *********** as a business bank
Over the past 4 years business banking with FNB has been nothing short of a disappointment. They are one of the biggest financial institutions in RSA, but their platforms just don't work. Their 3PIM system is mostly broken and we've had repeated issues with their online enterprise banking. They are inconsistent and there is not one investment that we've made through their 3PIM system on behalf of a client, that has gone through properly. When we raise these issues with them, they want us to resolve the issues that their platform causes, manually. We are now exchanging Excel spreadsheets with them, to try and rectify the issues.
0 replies
19 months ago
Discovery insisting on submitting erroneous tax information to SARS
I have an issue with a Discovery Bank tax certificate after a transfer from a Tax Free Savings Account to another account. SARS wants to penalise me R14 000 due to this issue. Discovery refuses to assist me and also refuses to rectify the clear error on their certificate. They have also submitted the mistaken information to SARS. I contacted Discovery and logged an enquiry on 17 September. I followed up on 18 September and they logged another query and promised me feedback. By 30 September 2024 I still had not received feedback and followed up again, only to be contacted at 18h00 in the evening, when I was informed that the person assisting me was on leave, but that the "department" dealing with the tax certificates said that they cannot assist me due to their Terms and Conditions which were never pointed out to me as required by the Consumer Protection Act. In any event, the Terms and Conditions aren't even relevant - Discovery has misrepresented by financial position to SARS and refuses to rectify it. In essence, Discovery is causing me financial harm due to a function that they allow on their banking app without any warning or restriction, they submit clearly erroneous information to SARS, and they now refuse to rectify the situation completely after failing to get back to me for almost two weeks, which will end up costing me money. Deplorable service from what I thought was a bank that at least treats their loyal customers (insurance, investments, medical and banking) with empathy. Bye Discovery, hello Investec.
53 replies
26 months ago
Welcoming and helpful
Bought a Volkswagen from another dealership and had a few concerns about the vehicle. Just pitched up at Volkswagen Stellenbosch and the workshop manager took the time to go for a drive with me in the car and compare it to a similar but new model, and explained to me why my vehicle was operating as it should.
0 replies
26 months ago
Next day delivery takes longer than normal delivery
I ordered and paid for products and paid for next business day delivery. The next day my order was not delivered. After an enquiry I was informed two days later than there was an issue with my order and that I would be refunded for the additional next day delivery charge. I was informed that Takealot would make contact with me again the next day. Two days later after having heard nothing, I was informed that my package had been lost in transit. I asked to cancel the order and be refunded, but Takealot then sent some of the items I ordered 4 days later. I was then informed that the rest of my products would be delivered in the next week. I again asked that my order be delivered on the same day, or to cancel the order and be refunded, but did not receive any feedback. I am not still waiting for feedback and am still without the products I ordered almost a week ago.
0 replies
48 months ago
Netstar - pathetic administration; terrible excuse for a business who says they take customer service seriously.
Netstar has pathetic administration, as is evident from the other reviews. Altron should me embarrassed of themselves! I was told that a tracker was already in my car and that I could pay all subscription fees upfront, which I did. Netstar then contact me and said that they have to install the tracker, which I was told was already in the car. After they installed it, a debit order went off my back account. Apparently I still have to pay a monthly amount, despite paying for 5 years upfront. Now their collections department keep harassing me to settle invoices which I have since paid. I have forwarded proof of payments and they just continue harassing me. I am going to report Netstar to the consumer ombud and will assist any other unsatisfied customer to hold Netstar liable for their pathetic customer service and administration. In any event, the tracker is inconsistent and sends me "remote jamming alerts" while I'm driving in my car. Thanks Netstar - now I have reason to discourage my network from making use of your terrible services.
134 replies
76 months ago
Pathetic Service
I attempted to renew my license via the FNB Online Banking Application. My application was unsuccessful. I accept the result and will renew the license myself, as the platform works poorly, the terms and conditions are vague and no real customer enquiry details are provided. I was supposed to be refunded in 48 hours. Four days later and still not refunded. In my attempt to get the contact details I applied for renewal via the app again. A second amount was deducted from my account, without having been refunded for the first amount. I sent two email regarding the above to Road Protect and have not had the courtesy of a reply. This service is very poor and FNB is going to suffer reputational damages for promoting it. The directors of Road Protect (Pty) Ltd will be notified in due course. If I am not refunded for both amounts by Tuesday, I will contact the director, whose contact details I obtained from the Companies and Intellectual Property Commission, and personally sort out this issue. If I do not get assistance I will take further legal action in terms of the Consumer Protection Act and Companies Act as I am both a consumer and creditor of this company now. Be advised accordingly JH Scheepers
61 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)