YS
Yasmin S
Active since Jan 2020
10
Reviews
0
Industries
Reviews
10 reviews9 months ago
DISGUSTING SERVICE!!!
****MERS!!! DO NOT TAKE YOUR CAR THERE!!! Got charged R5000 for a loose connection, people were very rude and told me its either that or they break my car.
53 replies
18 months ago
****MERS!!!
****mers, DO NOT TRUST THEM WITH YOUR MONEY. They overcharge you for a whole lot of things you need on your H&S side them you don't hear from them again. We are personally taking them to court, they have charge us hefty amounts for stuff they have not delivered on and now we cannot get hold of them again. ****MERS, DO NOT GIVE THEM A CENT!!!
0 replies
19 months ago
Terrible service
Was racially profiled by Valdo when we bought a car from these people. Valdo was exceptionally rude and eventually threw physical threats. I would highly recommend avoiding these people.
0 replies
19 months ago
Avoid!
********** service! Bought a couch and got told delivery would happen in 3 to 4 days. On the 3rd day I got told the delivery guys damaged the couch and they would bring another one that afternoon. After calling and calling no couch came. I then followed up the next morning, and was bluntly told that they dont know when this delivery will take place, because they have just opened. The entire day I was then phoning after them. Promises of returning my calls never happened. Only to get told that it is now schedule for the next week. They cause inconvenience and have the nerve to move the delivery later. All head office could do was lay a formal complaint, not try to escalate delivery or anything for that matter. I will never shop there again, and I dont recommend this store to anyone either. Save yourself the trouble and make your way to a furniture outlet that puts their customers first!
0 replies
23 months ago
AVOID AVOID AVOID THESE ****MERS
These guys don't know what they doing. They had the nerve to offer R1000 for 4 (almost brand new) 20 inch Porsche Cayenne wheels and rims. They claim they buy second hand stuff and also claim they sell cars, but they dont have any money to do so. AVOID THESE GUYS AT ALL COSTS!!!
0 replies
33 months ago
AWFUL NEVER AGAIN
Placed a simple order in Randburg, Jobannesburg at a fast food place for my husband, and then waited an hour and a half. During this time, I watched on the app as Uber Eats changed drivers 4 times. I could not understand how 4 people pick uo my order one after the next. After so much time passed, the app suddenly said that my order was cancelled. When I checked some time after wether I could just collect it, the restaurant told me it would bot be possible, I would have to pay again, but they were most surprised to tell me that the order had not been returned in any case. This sure said something to me about the drivers/********s this app uses. The cherry on top of it all...when I reached out to support team, I got told "sorry it seems like it was cancelled from your side". What a joke of a food delivery app! First and last time! Way to ruin peoples Friday night with such awful service. Dont know who they paying to rate them five stars! My husband went to bed hungry and I was disappointed to say the least. Complete let down, this app should be cancelled.
0 replies
47 months ago
THIS BUSINESS SHOULD CLOSE DOWN!!!
HORRIFIC! Do not use this agency! After speaking offensively to my husband, because we were in a rush to move due to our second business being opened in Ballito, Karen from this pathetic agency assumed that we could not afford it, questioning why we were looking for a furnished place. If not offensive and unprofessional enough, when I tried calling for the first time, she did not pick up, but between me trying to call she was on whatsapp checking my messages. All I got was a response after quite some time saying the unit is no longer available, which was a lie, because she was questioning my husband on furniture re the unit just before this. If you are an owner put there, I would recommend that you NEVER let this agency run your property. I really hope this business goes down, because it will be doing the public a favor! I hope we bump into each other once I’m in Ballito, so I can show her a thing or two about how to handle customers!
0 replies
53 months ago
DON’T BOOK THIS PLACE! SCAMMERS!!!
SCAMMERS! They dont mark the place as booked on booking.com. The owner puts a “no refund” policy on cancellation. When you arrive he tells you that its still booked and that your money is with booking.com, as if he made a mistake, when he actually gets your money in 10 days. There is actually no one staying at the place this guy advertises. DO NOT PAY ONLINE FOR THIS PLACE PLEASE!!!
0 replies
60 months ago
DONT WASTE YOUR MONEY! THESE ARE CON ARTISTS!!!
What a waste of money!! I feel like I was conned! We call before we get there, some ****y guy with 0 telephone etiquette gives us the wrong closing time for the restaurant. We get there, the booking is not there. I asked the lady for a receipt but she rudely tells me she cant give me one. Check in then takes an hour, while myself, husband and baby are all hungry and tired! Reception blames booking.com for all this! We get to the room, there is no cot as we booked, again they blame booking.com!!! They take a deposit the same amount as my room rate for a key deposit, and say they will refund it in 2 weeks, but when I booked it said on checkout. The restaurants food was appalling! The mattresses are SO BAD!!! None of us got any sleep! Their blankets are so bad, so tacky and cheap! The hot water wasn't working! When we finally ask for our money back we get screamed at like we were talking to thugs! Is this really what my industry has come to? How do hospitality associations allow this???????
106 replies
76 months ago
DISGUSTING!!!
Pathetic service! Below is the email I sent, on a Thursday, then I receive a call saying the GM will respond the next Tuesday, which never happened: Good Morning, I have checked out this morning, and for the first time I was ever so happy to leave! Myself and my fiance have been over there a few times, although this stay was very disappointing to say the least. Upon arrival yesterday, we had already booked via the booking.com app, however, your front office clerk decided to argue that we had to pay more than the R2050 we had booked on via the app. After a manager came out, she confirmed that out booking was in fact on the system for an amount of R2050, so I am not sure what move the clerk was trying to pull. After arriving in our room, we decided to order room service, we had not eaten the whole day due to work, our order was the misty hills snack platter to share. I only ordered this because Im pregnant and limited to certain fish, and I saw this specific platter had hake in it. When the platter arrived it was very different from the menu, there was no hake AT ALL, in fact there were chicken wings (which did not taste right) and what seemed like vegetable samoosas, items that were not mentioned on the menu. How does the kitchen think it is ok to just redo the platter without the guest’s permission and send it up. The lamb ribs that were on the platter upset both mine and my fiances stomachs. The waitress also forgot to bring the drinks and had to go back. We then decided to go for a swim at the pool. 5 minutes AFTER I got in, your pool boy decides to start cleaning the pool with the net. There was nothing floating in the water to be netted, so why was he doing this? As a female this made me EXTREMELY uncomfortable!!!!!! Which manager instructed staff that it is ok in any world to clean a pool while a guest is in it????? This guy had upset my entire stay! We then decided to get more cool drinks, but this time from the curio shop, as we were close by, just to learn that we were being charged double the price for the same drinks at the bar! I felt very ripped off. This morning we thought breakfast would be the one thing that could possibly lighten up the horrible stay we had already, but to our dismay, not at all! To start off, the furniture constantly creaking in the coffee shop seems ancient, and is very distracting. When I arrived at the breakfast buffet I was mortified! Even so, I decided to take a range of items to my table in case I was wrong, but that seemed to be wishful thinking. The scones were rock hard and powdery, like they were frozen a weak ago and defrosted this morning. I asked the waitress when they were made, her response: “Im not sure”. The salmon was mushy, the cheese was rock hard, actually a little stale. The fruit was warm and old, the yoghurt was off with thick bits in them, like sour cream, (I took a photo of this for booking.com), and the beetroot juice had no sweet element to it, it tasted like salt water! I asked a slice of cheese from the kitchen for my croissant when I ordered my eggs, and only got told once my food arrived that the kitchen didn't have the cheese I wanted. By the time the slice of stale cheddar cheese came, my food was getting cold, so I was not impressed by the level of service I received either. One could say it was as bad as the food. I understand the place wasn’t busy at all, but that does NOT, in ANY establishment, mean the level of service and the food quality drops!!! As a hotelier I know what’s acceptable and what shouldn’t even be allowed. I see all the fancy adverti*****ts and all the fancier pricing, but I dont feel I got my moneys worth, actually I feel robbed, and extremely disappointed! Regards, Yasmin I then get the following defensive behavior and excuses from the front office manager who earlier on a call claimed to be guest relations manager: Dear Yasmin I would like to take the opportunity in thanking you for your valuable time in writing an email to us about your stay at Misty Hills Country Hotel & Spa. Thank you for bringing to our attention the various issues you experienced at our Restaurant. Its is very unfortunate that you were unhappy with the service and with our breakfast spread even though there were numerous compliments from guests who had breakfast the same morning. I would like to convey my sincerest apologies for the disappointing experience. Please be assured that your comments have received the strictest attention of our Chef and the Food and Beverage Manager. You mentioned on your email that you have been at Misty Hills a few time and I am sure that you must be aware of our cashless policy on the property. On your email and during our telephone conversation you mentioned that you have been paying by cash and you were not happy with how the staff handled the processed when you were paying. The cashless policy is more to protect our in-house guests and before collecting any cash form the guests, our staff must first get approval from Management. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed our guest's expectations. Please feel free to contact me when you next return to Misty Hills and I will gladly make arrangements for your reservations and ensure that all your expectations are seamlessly met. With Kind Regards, LAWRENCE MONA Front Office Manager | Recreation Africa Leisure Industries | E Mail frontofficemanager@rali.co.za | Tel 011 950 6214 Muldersdrift Estate, 69 Drift Boulevard (R114), Muldersdrift, 1747 | www.recreationafrica.co.za Following is my response, to which I still have not, after 2 days received a response or heard from any GM: Hi Lawrence, I dont see all the issues addressed in your response, however I will clarify the 2 issues which you chose to respond to. These are the same points you phoned to discuss that upset my fiance, because he mentioned after the call that what he heard was a whole lot of excuses but no issues were addressed. When I called you back you only spoke about the environment being cashless, which was not at all the issue. However, you did mention that the staff do try help guests regarding the cashless rule if need be. (I thought you said over the phone that you were the Guest Relations manager?) In any case, I was told I would be hearing from your general manager, and I find the below response vague and extremely defensive. The check in issue was not the fact that we paid cash, but the fact that your staff member argued about our RATE which we booked via booking.com. I was also unaware that it is a cashless environment as all other stays were full account prepaid. Regarding the breakfast, please see attached photos (Brown warm fruit, clumpy yoghurt, mushy salmon, hard powdery scone, stale cheese). I also only saw one other guest in the restaurant, I would love to see that compliment, and I don’t believe you are actually suggesting that anything on that buffet was okay to be served to any guest. Hearing from the staff that they would not eat from there was shocking enough, and after complaining and hearing “please send an email”, I have to believe that perhaps the staff are desperate for somebody to wake up in the f&b department! There are a few points I have chosen to leave out, like the fact that no guest can play a decent game of chess, due to mismatch and broken chess pieces, because I think the main issues Misty Hills has to deal with are ones I previously experienced. However, I don’t feel that you should be one to respond to guest complaints, because it sounds to me as if you make excuses for your team, and this can ultimately destroy a department, and negatively effect return guests. Regards, Yasmin
61 replies
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10 (100%)