Active since Jan 2020
I have been subject to a typical scam. Trying to support local but then they give you fake products! I am extremely appalled that they Advertise that they sell original items. Yes as a soccer fan I was attracted by the special especially cause it was Black Friday. I received my order and unfortunately cause I collect jerseys, I automatically picked up they were not authentic and that they were fake. The responsiveness/communication from KitBait is nonexistent in dealing with customer complaints by this so-called company that is taking advantage of people. Please do not order from them as you are GUARANTEED a fake item.
Dealt with Shamaine Naidoo and she was able to resolve my query. Thank you so much for the assistance.
Agent MATHIBEDI CHUEU was able to assist me promptly and manage to resolve my query.
I would like to believe using the contactless bank tag onto Gautrain is seamless however 3 days after using the service I then get a debit of Gautrain CTLS Local Midrand which I am a bit perplexed by. Why am I getting an additional charge on my debit card for using the Gautrain which I already paid for the trip used?
Firstly. The security question of needing 5 frequently called numbers. With this day and age where we just save a number by its name and we don't remember the numbers, but Cell C requires you to provide this when doing a security check. This method has to change as it is highly not efficient. Secondly. The blacklisting process for a foreign national is appalling. My cellphone was stolen on the 28th of April, and I was advised that I would have an ITC reference by Friday 30th. Today Friday 30th, and I am now being advised that I need to submit my Passport copy to blacklist the number and it will take an extra 2 days. By the way I had reported the phone stolen on the 28th to Cell C as well as gone into their store to do a sim swap. I don't understand why it can be so tedious to make these changes. Even Telkom is doing a better job at this. Please resolve your issues, I am truly an unhappy client and will be porting my number as soon as this whole mess has been resolved.
Being a financial advisor you are required to assist a client in cancelling their policies. Cancellation letters have been sent numerous times to Hollard with all the correct documentation for a month and a half, but they still persist to debit the client and leave the policies active. Client is also unaware what is taking place as they have requested the cancellations. Hollard has to work on an indexing feature where all emails that are sent to them should have an automated reference response so that they may refer back to those emails sent to them. It is utterly unprofessional that you notify clients that their policies are still active even though cancellation has been submitted numerous times.
I am really not happy with the service in regards to how they handle their accounts. On the 18th of December I was outstanding with one months premium as well as a maintenance fee which added up to R399. I was immediately handed over to debt collectors where I am required to make addition payments for interest as well as settle the full contract amount which ends in March 2020. I do not have access to the gym but I am required to make payments. This is really unfortunate that you get handed over within 18 days, although I was not using the gym in the month of December 2019 as it was a holiday. Very appalling service indeed from their Debt Collectors Bennett & Associates
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