GD
Gail D
Active since Feb 2020
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Not Impressed
Pathetic service. Arranged a driver to collect me after having my vehicle serviced on a Saturday. After having to walk 3.5kms to the nearest pick up point in the scorching heat, I am still waiting 45 minutes later. I told the service agent exactly where I needed to be collected but the driver drove straight past. Apparently he is now on his way.
0 replies
5 months ago
FNB makes NOTHING easy!
FNB - Makes NOTHING easy! 35 minutes on the phone trying to close a late estate account which can’t be done on the banking app. This should be a quick easy process. After 35 minutes on the phone with no results I end up being given the number of the wrong department to contact. If I have to listen to another message about how FNB makes things easy through self help options and on the app I would rather move to another bank. Really pathetic.
71 replies
8 months ago
They are always extremely professional and helpful
They are always extremely professional and helpful. Their consultant Lenice took the time to understand my requirements and offered me an alternative solution that better suited my needs.
1 reply
8 months ago
FNB - Total Incompetence
Total Incompetence at FNB- your staff have no understanding or ability to resolve customer issues!
54 replies
18 months ago
Great Service at PEP Galleria.
I popped in to get something at PEP Galleria. It was at on Thursday 24/10/2024 around 9-9.30z The cashier was helpful, polite and enthusiastic. I wish I had taken her name down. The reality is this is the kind of service all companies should be offering all of the time but the reality is, it’s just not happening. It was very refreshing to see. Well done PEP! Please keep it up.
0 replies
18 months ago
ABSA Committed to giving exceptionally bad service
I wrote a review previously and have been engaging with the social media department who manages to assist with one issue but despite sending emails explaining exactly what I require they just CANNOT understand what is required and will not assist me. Both my parents banked with ABSA for years and had their wills with ABSA yet because of ABSA’s incompetence from day 1, 9 months later, I am still going round and round in circles. I am sure that ABSA must be using AI to run these departments because it’s like dealing with mindless zombies that cannot understand the problem and come up with a solution.
53 replies
19 months ago
ABSA deceased estates puts me off ever banking with ABSA
ABSA deceased estates you are a disgrace. Slow service, if any. If ABSA treated new or existing customers the way deceased estates department does, the bank would have closed down long ago! I will never EVER bank with ABSA based on the experience I have had from deceased estates. Ridiculously slow, lack of co-ordination.
53 replies
22 months ago
Excellent Service! Excellent Coffee.
Excellent Service and Coffee- I order online as I don’t live near an Neapresso store and am always amazed at how quick the order arrives. I love ordering from Nespresso as I know my delivery will arrive on time and the pods are always delicious. When I do get a chance to go to the Gateway store, the service is always great. They look up your details online and know exactly which pod you like to order.
0 replies
22 months ago
No technical support at South Coast Mall Store
Bought a laptop in April. It stopped working less than 3 months later. Technician in store said it was a software problem. We didn’t have the cable with us so had to come back another day. When we came back on the Friday the technician was not there but was told by another assistant to book the laptop in. I went in on the Monday to find out what the status was, only to be told the technician is not back for another week. The only thing the store can offer is to send it off to Jhbg which may take 21 days even though this is a job for a technician which will take less than a day. The nearest other store is a 100kms away. At least they could have a back up plan with that store to send the laptop there for a quicker turn around time if the store can’t afford to employ more than one technical person.
0 replies
22 months ago
APP Glitches that Woolworths seem incapable of resolving
After ordering online both standard delivery and dash for years, I suddenly cannot put my delivery address in manually. It uses my location and picks up the house in the street above me. I have deleted the app, logged out logged in again etc. Woolworths is very apologetic but cannot seem to resolve the issue. I have been using the same app and same delivery address for years. Nothing has changed from my side accept that I cannot purchase without things being delivered to the wrong address!!
0 replies
Review Distribution
5 Star
5 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
13 (65%)