SM
Shaun M
Active since Feb 2020
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
****mers
I purchased a Bath Bench with Back Rest from takealot on the 1st of February 2024 and it was delivered on the 06 February 2024 and I returned it on the 08 February 2024. The main reason for return was due to the product not fitting the bath (note please specify the dimension, it will assist in making a purchase),therefore I could not make use of it and had to return it The product was disassembled when delivered and only came in a plastic bag not in any box. I was informed today 15 February 2024 that my return was declined due to the following generic reasons provided: A product may be returned at no charge provided: It is undamaged and unused, with all original labels and stickers still attached. It is in the original condition with all seals intact. It is not missing any accessories or parts I tried to follow up on what exactly was the problem and even requested a call back, but I'm not receiving any feedback. This ultimately means I have been ****med with R650 Avoid becoming another victim
0 replies
29 months ago
****MERS: SASTRO E COMMERCE WEBSITE
n the 05 December 2023, I purchased Artificial Grass Lawn Turf - 20 Square Meters 25mm @ R1999.00 from SASTRO. The payment was processed via PAYFAST on the same day, to which I received the proof of payment. When I tried to follow up on the status of my order, I received no response from SASTRO. Only after reporting the matter on the 08 December 2023, to my bank, they answered a whatsapp call, indicating that the item is out of stock and I will receive a refund on the 09 December 2023. Subsequently Sastro sent an email indicating that the order has been processed. I still have not received any item nor any refund as promised by SASTRO. Be aware that SASTRO, also use other platforms such as, BOb shop, and Makro to potentially commit *****
0 replies
40 months ago
Misleading Claim Procedure
On the afternoon of the 28/12/22, I had an incident, whereby I dropped my vehicle key and in the process it got damaged. I immediately called Discovery Insure Vehicle Claims department (0860148089) @ 4:39pm from number 0716338630, to check if my key is covered. The consultant who dealt with my call confirmed my cover, however refused to log my claim and advise that I first need to obtain a quote to replace the key before he can log the claim. He also could not advise me on where to get an acceptable quote. Due to it being a holiday season I eventually received the quotation on the 04/01/23. I phoned Discovery Insure Vehicle Claims department (0860148089), today 05/01/23 @ 12:10pm and was put on hold for 8minutes, then the call was dropped. I followed up at 12:18 pm and the consultant provided a different process to what I was provided with by the first consultant on the 28/12/22. I believe that that the first consultant did not have the competencies to deal with my claim and deliberately misled me in the process to follow, which now have an impact on my ability to claim. This could also be a tactic by discovery to allow for claims not to be processes. I guess they comfortable losing their customer base.
264 replies
44 months ago
FAST & EFFECTIVE
My Car suffered a puncture, whilst I was out of town. Thanks to the professional and prompt service provided by the Insure 24 team, my partner was assisted to change the tyre. A special thanks to Willie Scholtz, who took the time to understand the problem and following up to ensure the matter was dealt with in the fastest Time
134 replies
55 months ago
Fraudulent Activity by Staff
I would like to report fraudulent activity against my account. I called in last month Aug 21 from number 0725418553 to enquire about the allocation of data on my data line: 0662648856. This was a ongoing process, since I upgraded in May 21. The Call Center agent from the retentions department who dealt with my call, in a attempt to resolve the issue, offered me a Covid 19 Relief Payment, however based on the T&S, I rejected the offer. My main objective was to get my data allocation, as was offered when I upgraded in April 21, which was suppose to be 100 gig, anytime data. The agent then indicated that she will escalate the matter, as to request the upgrade to be rolled back. Subsequent to that I noticed that a Covid 19 Relief Payment was added to my account. I'm note sure if agents receive commission to sign up customers for these packages, however this is something I did not agree to. I would therefore like this to be removed on my account as it was done without my consent. I would also like to receive the data allocation as what was agreed when I upgraded in April 21.
212 replies
71 months ago
Insure 24 Alarm Response/Road assist
Received Exceptional service from Moloko Mathabathe, she managed to dispatch assistance in a matter of minutes, and resolve the problem with my vehicle. Keep up the good work
105 replies
76 months ago
MultiChoice Defrauding SA Citizens
DSTV(MultiChoice) is currently defrauding their clients. I have been a loyal paying client for 5years plus. During November 2019, I applied for the black Friday dstv compact promotion which was advertised for R499 pm, access fee included, installation and pvr decoder. The device was eventually installed in January 2020, I also opted for the reduced showmax subscription of R49pm. Thus my bill should be R548pm. They are currently billing me R836.55. When i contacted the live chat they indicated that i was in arrears and that my subscription is R698. Yet my statement for 01-31 Dec 19 reflects that I payed everything. The consultant could not provide any statements for 01-31 January 2020 and was unable to assist further. Instead I was informed that it was escalated to the price lock team ( Are they not MultiChoice as well) I was issued a reference number: Ref 11369572, but when I asked if i do not get contacted, I was told to either call the call center or use the live chat again. This just seem as a wild goose chase. Please people I advise you, rather get a tv box and make use of services like netflix or choose a OpenView decoder. MultiChoice is committing fraud, and stealing from their clients. I will update this review if I hear anything from them, which i doubt.
224 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)