SD
Shaun D
Active since Feb 2020
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Takealot Lost My Item & Closed My Tickets – No Resolution!
I have been a loyal Takealot customer for years, but this experience has completely shattered my trust. Not only did Takealot send me the wrong item, but when I followed the correct return process, they mishandled the case so badly that I am now left without the item, without a refund, and without any answers. Here’s what happened: I ordered a hairbrush but received the wrong one. I returned it under "wrong item received," following the correct process. Takealot falsely claimed they were sending it back to me, but the weigh bill was never updated, meaning they never actually sent it, and they have now lost the item entirely. After multiple calls and emails, a Takealot representative assured me this would be sorted out. Instead, I received an email telling me to return the item to a pickup point ****m away—which is impossible since Takealot still has it! Now, all my open tickets have been closed without any response or resolution. Ticket numbers for reference: #60768618, #60818654, #60822900, #60987564, #61092961, #61092902 At this point, Takealot has effectively taken my money, failed to return the item, and then closed my case without solving it. This is borderline theft. Final Warning to Takealot: If this matter is not fully resolved within 5 days, I will escalate the case to the National Consumer Commission (NCC) and the Consumer Goods and Services Ombudsman (CGSO). I will also ensure that this issue gains public attention, as it is unacceptable for a company of this size to mishandle a simple return and then ignore the customer. To anyone reading this—beware. If Takealot makes a mistake, don’t expect them to fix it. I will be taking this matter further.
0 replies
17 months ago
I don’t need to contact the bank often, but when I do, it’s always a frustrating experience.
Generally, I don’t need to contact the bank often, but when I do, it’s always a frustrating experience. I recently reported a ***** case on 27 November 2024, and while I appreciate the importance of security measures, the handling of this situation has been extremely disappointing. My account was locked, and I was unable to transfer funds between my own accounts or process debit orders. This has caused unnecessary stress and could potentially impact my financial credibility. What’s worse is that despite spending hours on the phone trying to resolve the issue, I’ve been transferred between multiple consultants, with no one taking accountability. It feels like I’ve been passed from pillar to post without any resolution. To date, I have not received a response to my emails regarding this matter, further compounding my frustration. As a customer who is considering moving my home loan to this bank, this experience has made me question whether this is the right institution for my financial needs. I expect efficient and empathetic customer service, especially during critical situations like ***** cases. I hope this review prompts the bank to address the gaps in their service and improve the experience for their customers. For now, I can only rate my experience as a disappointing two stars.
280 replies
33 months ago
Best slingshot shop in all of Africa.
I had an unbelievable experience with them. If you are ever in the market for a slingshot, give them a call. The service and level of help they provided are way beyond the call of duty. Thank you again Niel
0 replies
33 months ago
Get a random person with a bakkie. Its just as safe as eezi move.
I am uphauled by the level of service I received. I had furniture moved from my in-laws including a tumble dryer at a ridiculously high cost with what I believed to be a good established company that will take care of my belongings. When they arrived at my place while offloading my tumble dryer they dropped it. The movers did not seem to phased till I got a phone and took pictures. They then proceeded to call head office to inform them of the insident and I was told to send them an email. I sent them a report with what happened and pictures of damages. The reply was just a simple "sorry to hear this"
1545 replies
41 months ago
Toyota releases sub standard cars and admit to it themselves.
I bought a new Toyota starlet and received good service from the dealer in the sale. I complained about a wind sound on the drivers side sounding like a slightly open window. The dealership just says its a design fault they cant do anything. I get in touch with Toyota SA. They arrogantly tell me it sounds like a design fault. They are not prepared to send a technician to asses the problem or try and do anything about it. Toyota releases sub standard cars and admit to it themselves.
0 replies
50 months ago
Think twice before changing to FNB
So after a lifetime with Bank A and many problems over the years I decided to make the move to FNB. The adds promise a smooth transition and help transferring debit orders... Let me tell you non of that is true. It took a week before I recieved the debit card for my account that has linked benefits at a higher cost of course. Some of them are a creditcard and Ebucks. Today I decided it is time for me to figure out what is going on with the cards I am waiting for. The App has a chat option so I try that. In the chat it has a card delivery option and I go ahead. Three attempts later with the person on the other end just stopping replies and ending the chat I am now in the fourth for 6 hours and have not received a single answer. So I go to the bank the, the bank calls the card deviation and gets cut of three times, I believe after being on hold for 20min each time. She then proceeds to call another number and they just say they want 3 months bank statements. This is the stuff I had with me when I went to open the account. I was never asked to submit them. I am loosing out on the benefits I was promised thus its costing me more than I am getting out of it. If I knew I was going to have a hassle from the get go I would have never changed banks. In fact I am considering changing back if not sorted by Tuesday. Customer care is appalling as can be seen by the response rate to complaints on this site.
53 replies
71 months ago
UberEats
I will never use uber eats or normal uber again for that matter. I ordered from KFC. KFC called me to inform me that they can't make the burger I want and asked if they could give me a different burger. I told them that I would rather cancel the order as I specifically wanted a dunked burger. She said okay thank you and hung up. I noticed on the app that is hasn't been cancelled and immediately got in contact with someone on the chat informing them that I think they are processing a incorrect order for me and charging me for it. She said it would be sorted and just left the chat. Representative I spoke to was IA. Then I saw the food was out for delivery and I got on the chat again. This time i spoke to AB. The person just said that they would transfer my problem to the appropriate team. Nothing has happened. Worse customer service I have recieved in a long time. Order #7B462
0 replies
75 months ago
SA Postal service losing Packages and not responding.
I have had a parcel stack at JHBNET since the 22nd of January. I cant get hold of anybody or a reply to my Emails regarding this matter. The code on the tracking Page is: Coll Doc JNBNET. This is utterly disgraceful on an overnight package. The SA Post Office is run in the same way as most of the state owned enterprises. Its brilliant creating more jobs, but you have nobody that can actually do them correctly.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)