JK
Janus K
Active since Apr 2009
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Next Level service
Had a great experience with Electric Fitment Centre Hatfield! I had a 32-inch Hella Black Magic LED Bar and a GhostX security system installed, and the guys there were super friendly, helpful, and professional from start to finish. Everything was fitted perfectly, and the best part — they actually came all the way out to my place in Centurion to help adjust the LED bar when I couldn’t make it back to the workshop. That’s next-level service! Really happy with how everything turned out. Would definitely recommend them to anyone looking for solid work and great customer service.
0 replies
15 months ago
I needed to make some changes to my policy
I needed to make some changes to my policy. Contacting MiWay was simple and easy. They are very clued up on what to do and understanding my personal situation. Getting a new quote was very easy with a very good price compared to the industry. Nompumelelo was a huge help in making my experience pleasant. She is a star
56 replies
49 months ago
No 1 Client
I recently added a new vehicle to my policy. I contacted Mmapaseka Ma****isho for assistance. What I enjoy working with her is that she makes this whole process "human". It's not a robotic read from the screen process. We can talk like people should while relating to personal affairs etc. Honesty and a direct approach open the door to very good conversations. She is very professional and very knowledgeable. She admits where she might have missed some info and is not opposed to double-checking her work for the benefit of the client. She makes me feel like no1. And this is also the reason that when I have to contact MiWay, it would be through Mmapaseka Ma****isho
53 replies
63 months ago
Cosmo Pools
I used Cosmo Pools to sort out my absolute nightmare of a pool issue. I really didnt see a way to get my pool fixed an affordable way without cutting corners. Cosmo Pools sorted out my pool that was taking in water due to a cracked shell and high water table within 4 days. Patched, fibre glassed and painted. Throughout the process I was kept informed and assured that all will be well. I would really recommend Christo and his team from Cosmo Pools. I have done so already
56 replies
82 months ago
Miway Claims - Appaling
I logged a claim via the Mobile app for a stone chip on my windscreen. Something went wrong with the app when submitting but received the automated response as confirmation of claim received with the claim number. I followed up in the morning telephonically to make sure all was received and what the steps/process is from here. Spoke to someone who explained that Glasfit or PG Glass are the affiliated companies I can go to, to get this fixed. At Glasfit, I provided my claim number as provided by Miway. Glasfit could not use the number. wrong details. Glasfit went ahead fixing the stone chip while I phoned Miway again to get the correct claim number. Someone else said that the claim number was sent to a different Glassfit branch. The reason why Centurion branch couldnt get the claim. She said to phone me back shortly to get the correct details and retrieve the claim to the correct Branch. More than 40 min later waiting for the call, sitting at Glasfit, I phoned again. This time another agent. This agant then told me the claim was allocated to autoboys and I need to go to them. After explaining that this is not what the first agent said this morning or that the second agent mentioned this, I asked to find out who the first person was I spoke to this morning who provided me with the process. The call was not even logged. There was no record of even talking to someone. Scary. How do Miway Audit their calls? Especially with claims?The current agent still went on that the claim was given to autoboys. Who did that? Why? I was given a choice the morining. I tried to get the agent to give me a solution to the process issue, and this could not be given. No effort even. Instead the agent told me he cant help me now because he is on lunch. Really? Im sorry for phoning the call centre number during your lunch hour. Why did you answer the phone if you are unavailable. Its not like I called your personal number. I then asked him for his name. And he dropped the call. And now its not even possible to check who the last agent was, because calls are not logged. I dont know if I would want to do business with this company anymore. Its is shocking.
105 replies
82 months ago
Effortless Insurance
I had to insure an ietm(cellphone). It was really effortless. The Miway agent(Thobani Mahlaba) was right on the money with his service. It was professional and friendly. He was also very aware of time, and not to take up more time that is required. Making the call so much more efficient. Thanks Thobani Mahlaba
74 replies
94 months ago
Client Centricity
My last interaction with MiWay started off in a bad way. After receiving my latest Policy increase letter and the news of MiWay discontinuing their loyalty bonus, the reality of shopping around for an insurance solution that suits me and my needs was realised. Being so long at one Company I came in contact with Mmapaseka Ma****isho to discuss my disgust in MiWay and my way forward with the company. Listening and actually hearing what I'm disgusted about, Mmapaseka was able to almost immediately identify with my situation. If you go lookup Client Centricity you will see Mmapaseka's name associated with it. Being able to connect emotionally in a two-way conversation, Mmapaseka made my customer experience an easy and enjoyable one. Needless to say that Im still a client of MiWay and a happy one one at that.
53 replies
100 months ago
Not just a number
I have had the pleasure of dealing with Mmapaseka Ma****isho from MiWay when revising my portfolio. This lady is an absolute Gem! In a company like this communication is absolutely critical. MiWay does this well. However, Mmapaseka takes this to the next level making myself as a client feel appreciated and not like just another number in the system. She is able to engage on personal level understanding the client's needs. I was able to have a normal conversation in between the actual business talk. This puts me at ease. Being able to talk to someone on the other side of the line and connect is worth millions. Thanks Mmapaseka!!
105 replies
131 months ago
MTN still debits my account after cancellation
MTN is still deducting premiums after I have cancelled my contract and changed it to pay as you go.Phoned the 173 and 1808 number.Was able to get to an agent on 173.After confirming my number and the reason for the call I was transferred without notice to the contracts call centre.After entering my number I was then transferred back to the pay as you go dept.At the MTN shop I was told they can not assist me because my number is pay as you go and no longer a contract number. They can only view contract numbers. Why am I being deducted?And why cant anyone help me?
76 replies
Review Distribution
5 Star
7 (77.77777777777777%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
1 (11.11111111111111%)