SM
Sandile M
Active since Feb 2020
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
Fault logging system unhelpful!
Your downtime logging chatbot system is unhelpful. AI assistant Zoe never gets back to provide a reference number. Today (24 September 2025) we have no internet again. Juust like on 21 September 2025. Why is your service so unreliable? I have complained a whopping 24 times this year. These are the number of instances when we have had no internet. I also speak on behalf of my neighbours. 29 December 2025 02 January 2025 09 January 2025 10 January 2025 21 January 2025 28 Janyary 2025 14 February 2025 25 February 2025 27 February 2025 28 February 2025 04 March 2025 25 April 2025 26 April 2025 30 April 2025 05 June 2025 06 June 2025 09 June 2025 22 June 2025 04 July 2025 12 July 2025 27 August 2025 1 September 2025 21 September 2025 24 September 2025 These are all the instances. And there is proof.
0 replies
7 months ago
Monthly connection downtimes. Unreliable service.
Monthly connection faults! Connection so unreliable! We have had no connection for the last 24 hrs. Fly.cool (service provider) is unhelpful. I have submitted numerous complaints on the subject, on this platform. Chatbot is useless.
159 replies
8 months ago
Internet Service's reporting leaves much to be desired.
Fault reporting process designed to frustrate customers. You never get to the point where they acknowledge complaint. Whatsapp chatbot gets all your customer details and fault details... then instead of the complaint being expedited speedily, they claim they're transferring you to a live agent. Question is... to do what exactly when details have already been furnished? The live agent never connects with you. That's the end of the story as far as they're concerned. I have communication dating as far back as 2024 where I had been told I'd be connected to a live agent and communication ended right there. You never hear from them ever again. Abysmal, pathetic, ***********, the interaction is without even an iota of care!
53 replies
11 months ago
Daylight ******* by fly.cool and Vumatel.
******* and non existent customer service. It has been a full week without internet yet I have paid for it. Not just me, everyone in the neighbourhood. I have sent email, and there isn't even as much as just an acknowledgement. Their chatbot, after verifying security, does not take you to a live agent as it says it will. This is daylight *******! Surely they can't continue collecting customer monies and not deliver. This has to be *******. The chatbot doesn't even respond to a "hello" today.
159 replies
12 months ago
Consistently poor service!
There is nothing more painful than paying for a service that gives you endless problems when all you want is a stable internet connection. From the 1st month after installation, been having connection issues. These guys keep sending technicians who do nothing to change the situation. They all come to say the same thing. I have not missed a single payment for a year now... but it's still the same *******. It's even difficult to log a fault because the emails are unattended or the chatbot cuts the process short. This was the last fault logged 00650046 and there is no difference. As we speak, I have no internet. 🥲
59 replies
12 months ago
Cinsistently pathetic internet provision!
There is nothing more painful than paying for a service that gives you endless problems when all you want is a stable internet connection. From the 1st month after installation, been having connection issues. These guys keep sending technicians who do nothing to change the situation. They all come to say the same thing. I have not missed a single payment for a year now... but it's still the same *******. It's even difficult to log a fault because the emails are unattended or the chatbot cuts the process short. This was the last fault logged 00650046 and there is no difference. As we speak, I have no internet. 🥲
0 replies
12 months ago
Temu forcing customers to use inept Fastway
There has been complaints before regarding the lack of options in choosing a courier company for delivery. We have complained about Fastway requiring customers to leave their homes to go pick up deliveries. It may be their policy and that's fine, but Temu must NOT force us to have to deal with them. Buffalo delivers to your doorstep, but Temu denies customers the option to choose. Because of this reason, it may not be helpful to order from Temu anymore.
58 replies
12 months ago
A courier service that requires customers to do the work!
Please stop accepting work from Temu when you realize the delivery address is in a black township. Asking customers to meet you at a shopping mall or police station is both rude and inconsiderate. People opt for courier services because they avoid shopping malls. They want deliveries to their doorstep. Buffalo carries out these deliveries with no problems at all. If you feel you can't do them, please don't accept them from Temu.
0 replies
14 months ago
Horrible service from Fly.Cool and Vuma Fibre.
I have been with this internet fibre provider for close to a year now. Every single week, there are times when there is no internet. We have never had a full month's worth of internet, which is what we pay for. The last 3 times when I have logged faults, via both their WhatsApp platform and email, they have not been forthcoming. The WhatsApp platform ends at the stage where they forward you to a "live agent" and we never hear from the agent. I have at least 3 emails that have not been responded to. Seems the Internet Service Provider is too busy to attend to their customer complaints. I don't get the feeling that I get my money's worth.
177 replies
24 months ago
Shoprite Liquor Service just bad!
Shoprite Liquor (Hammarsdale) letting customers down when they open their doors while they're not ready to ring sales. I understand they were supposed to open at 10:00 today (Sunday 21 April) but for whatever reason, they seemed unprepared. There were already people in the till queue by 10:09 with no cashiers. When I tried to enquire from one of the staff (I believe his name is Sandile) or I could have been mistaken with the name, refused to listen to me saying he can't hear me. He could not have heard me because he was intent on not listening to me, choosing to speak instead, with his fellow staffers. When I insisted, he bluntly told me he does not work in the liquor. I noticed there is surveillance in the store which should help show the chaos as well as pinpoint the actions of the staff. Nomthah is the only one who made a feeble attempt to apologize, albeit half heartedly. If this is the service that we should be subjected to, then we have a strong case for looking elsewhere. It's sad because every other day, the staff that is usually there is friendly and courteous. Sandile Mevana 0681797832
0 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
2 (8.333333333333334%)
3 Star
1 (4.166666666666667%)
2 Star
4 (16.666666666666668%)
1 Star
15 (62.5%)