GB
Gert B
Active since Mar 2020
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
agent that is dishonest
I was phoned today to upgrade or move from one contract to other. when asking the person if this is a contract or migration it was said it is migration. I told the I don't want a contract I because I am going to cancelled the contract when it finished because I don't want to continue with it. He started to be rude to me. I ask him if I could speak to his supervisor he did not want me to and started to be ****y with me. i drop the phone. If this is wat Vodacom employees does to cheat customers in doing things they don't want to I see you will lose us. not happy
106 replies
21 months ago
What happen to good proper service
This morning I phone Vodacom fibre to cancel may discreption because I am moving to a new address. I was explain how everything going to work and other products I can use it was fine untill I said I need to discuss it with my with the consultant name that assisted Dinse Morgan I did not like the way she handled this and she was very rude. After ending the call I phoned back and there was no manager, team leader or supervisor it scary to know and no supervision. I think after my notice period I will definitely go to another service provider and next year I close all my accounts with Vodacom this is not the first time I have this bad experience with Vodacom.
109 replies
21 months ago
Do not Bank with FNB
A tried to apply for a credit card about 3week ago. I went into the branch at OR Tambo airport I submitted all the required documents was said I met the requirements and said to wait for about a week to come and collect the card. After a week I went back and there was no card was said I must come back or wait for a SMS. Few days later I was called and said they could not processed because of documents and signatures outstanding. I explained that handed in all the documents as requested. The person assisting said I must go to brunch again to just sign everything again. I went back and did it. I then reserved a call and the person assisting me said that they are waiting for my signature I told then I did he keep on informing me that the person assisting me made a mistake and I had to do everything again I decline and ask for everything to be cancelled. I wanted exstra money because I am going on honeymoon and now with this there will not be any exstra I wanted to become a new client but after this FNB will not get my business again. I used to think standard was bad with Service but think FNB just changed my mind. If four employees can't assist one person to apply for credit card I think there a big problem with company training.
56 replies
25 months ago
Bushbaby
I used my bush baby gazebo just 2 and it started giving me problem by not clipping in. I was busy trying to fix the problem when a storm hit us and couldn't not secure it to the ground. Ons leg bend. Please don't buy the gazebo it a wast of money
0 replies
29 months ago
After 20 years I lea...
After 20 years I leaving Outsurance thanks for all the bad experiences the last 3 year
146 replies
29 months ago
A person called Dewa...
A person called Dewald explained and gave us best advice ever made the change
73 replies
34 months ago
many stories to get my discounts
after 19 years you increase my installment by R400 trying to asked discounts there was many of excuses and did not have feel okay about this.
53 replies
35 months ago
Rcs sucks
Was just phoned by a consultant she want me to confirm my I'd or date of birth when I said meet me halfway she said she can't continue with my call. When I ask if I could speak to her supervisor she said they can't because of meetings all day. Question if this is so we're do you report to the next level. I had a problem with payment but sorted this morning again more prblem
106 replies
41 months ago
Bad company
Bad service they rob you blindly in quoting for a claim and then they say we will not pay if the amount is lower then your access. This is the second time receive bad service in a year. They try to fix your vehicle with second hand parts. Not pleased realy not pleased
264 replies
51 months ago
Fraud
Was phoned last week by a vodacom come agent to ask if i want to migrate to a beter option, after i told the agent I want to go to a vodashop to do my upgrade myself because I want to apply for a contract he insisted this is not a contract and i can still upgrade anytime I wanted( the upgrade was planed for March). Today I received a call telling me I have a new contract for the next 24 months. I phoned customer service and when i ask for help it was said i must send copies of my id and proof of residency. I went to a vodashop and a incident was logged. I must wait 24 to 48 hours for this to be resolved or not. If not satisfied i will seek legal advise
159 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)