CD
Christine D
Active since Mar 2020
45
Reviews
0
Industries
Reviews
45 reviews14 months ago
Pathetic
ASAP order never delivered but app says delivered... was told its escalated but have been given no further information or even told the name of the person or department handling the matter! Pathetic service to say the least. It's worse than dealing with a government institution!
57 replies
14 months ago
Cody-Allen Cass deserves recognition!
I would like to extend my deepest gratitude and appreciation for the exceptional service I received from Cody-Allen Cass. She went above and beyond to assist me in obtaining authorization for my 12-month-old baby's hospital admission due to food poisoning—at 11 PM, no less. Her efficiency, compassion, and dedication during such a stressful time meant the world to me. Beyond that, Cody-Allen has also provided outstanding support with my claims submissions, ensuring a seamless process. She even took the time to check in on us afterward, demonstrating a level of care and service that is truly rare. Since joining Discovery Medical Aid in 2011, I have never encountered such phenomenal service. Cody-Allen is an asset to your team, and I sincerely hope she receives the recognition she deserves for her unwavering commitment to customer care.
53 replies
15 months ago
Frustrated
What is going on? I have been disconnected but my account is upto Date!!!! Someone contact me now.
392 replies
15 months ago
Useless
No feedback on my complaint... contacted on Facebook too... can't even call me back... utterly useless! Close my account!
56 replies
16 months ago
Have no words
You people contacted me to pay my account off, I have done so now these consultants are telling me there's a balance outstanding!!!! There is no balance outstanding so close the account. Thank you!!!!
56 replies
16 months ago
Pathetic
Received a broken item but was informed I have to go to the store to return the item, this is very wrong because I ordered an item which was supposed to be fixed but got a broken item so come fetch it the same way you brought it and refund me.
0 replies
16 months ago
Urgent
I have requested multiple times to be contacted to verify but no one is contacting me? I have gotten whatsapp saying someone will help but after 2 days of waiting I'm annoyed. Please get someone t9 contact me urgently to sort this out... I don't have much time left to verify.
0 replies
17 months ago
Disgusting wanting a baby to suffer
Disgusting! Refusing to admit my baby to hospital when the doctor has said yo admit her for food poisoning!!!! Are you stupid how is that pre existing!!!
224 replies
17 months ago
No response
I logged a complaint, corrected my claim details and sent it to your escalations department and have not heard a single thing please can someone respond?
280 replies
17 months ago
No resolution
Why do you not respond to my queries? It's unacceptable I've been loyal to FNB for years and my issues are not being resolved.
56 replies
Review Distribution
5 Star
2 (4.444444444444445%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
43 (95.55555555555556%)