DP
Dean P
Active since Mar 2020
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Update Bank Details
Gems absolutely pathetic service, simple task of updating bank details, has become rocket science. From November 2025 being trying update bank details, all documents was sent and agent called in December to confirm bank details, he then said it sent to processing department. From December have made maybe 2 or 3 calls every week, spoken to unlimited amount of agents, who transfer you to multiple team leaders, who all say different things and are completely lost themselves cause don't have one specific person to deal with directly. Will attach just a few Reference numbers: 12 Dec MH176697977 17 Dec MH176792363 09 Jan MH17732124319 19 Jan MH177596069 26 Jan MH177798824 Even if go into walk-in gems facility at Durban, they say can't help must call in, which is absolutely nightmare. They are multiple service providers having same issue, not sure what way forward but this is a absolutely nightmare getting any help from Gems.
336 replies
25 months ago
****med 6 month subscription upfront.
These people are ****mers especially retention and head office. Last year my 24 month contract had ended. At westwood branch, was dialed to head office, retention department, where agent saw i was on Sanlam reality, however said a more feasible cheaper option is the current months special where can pay 6 months upfront and get 6 months for free, and can cancel Sanlam reality as it was only used to get lower gym membership. So decided that agents advice seemed to be saving so swiped my card for 6 months upfront 3400 and some charge, and said everything is fine will have to pay again after 12 months and can cancel sanlam reality which was done. Everything was fine, until January they said system says I'm owing 150 rand, i spoke to Deelan and ketiwe both managers at westwood, i explained to them paid cash upfront for 6 months and get 6 months free as it was special for month, however they said reception staff never update it on system and that they using a new system, so will try speak to retention agent and get recording as gave them proof of payment which showed date and time. Been like 2 months still no recording, everytime go gym they must override, this week ketiwe said nothing can do, must just pay, and pay must pay 900 something initation fee, outstanding amount, plus go get sanlam reality where have to take some other product from sanlam again that don't need, these guys totally **** clients to rentain them, and still cant provide recording yet manager says she spoke to agent, an says maybe i agreed to pay 6 months in advance, making it seem like im dumb, and don't understand time value of money and how to rob myself paying absolutely ridiculous amount with no saving or benefit. Definitely have to consider moving to another gym, who are truthful to there loyal customers and value customer satisfaction. Id no. 9010035385087 Cell 0749219999
58 replies
33 months ago
Cant get Hold of these guys
Don't ever deal with these guys cant get hold of Blaise, Alan or William paid them money months ago, now no response.
0 replies
36 months ago
Pathetic service
have had fiber line down for over a week, Vodacom keeps saying ticket been opened with openserve and waiting response from them. Openserve no feedback, absolutely nothing
0 replies
36 months ago
Vodacom Fiber worst customer service
Worst service ever, fiber is been down over a week, called in about 6 times all say ticket has been logged with openserve and escalating the matter.
106 replies
38 months ago
Worst customer service, Scamming Customers pathetic service.
These guys what you call false advertising and marketing products. Went into shop buy a laptop, saw notebook for R2600 they said its slow, rather take a Lenovo ip3 Cel, that was R5500 but have it on special R4000, said excellent performance wont have no problems. After purchase it and January when got back to work tried to use the laptop takes 20min to come on, takes 5 minutes to open any program, and can't even type a sentence without it buffering every 3 seconds. When went to return they said will have to go in for inspection, today they called to say they can fix it and make it faster but I Must pay R1300 which crazy already bought brand new laptop that they value R5500 and must spend addtional R1300 for it to actually work and do its basic functions. These people total scammers to force sales yet don't want to exchange or refund for products that can't do its basic functions.
0 replies
40 months ago
Unethical, unprofessional, No communication.
Currently my wife is pregnant, her first trimester screening results indicated her Paap-A and Hcg Levels are low and often indicates are high risk for t13 and t18 chromosomal problems. Our ob-gyn said we should do a Nipt test which is 99% accurate and more reliable then the normal blood test. We had to then wait for doctor to sumbit letter to GEMS for approval, as the test is extremely expensive, once we recived approval on the 5th January we went to Nu Shifa hospital, picked up lancet form from our doctor and went straight to Lancet at the hospital. Bloods was taken at about 2pm on 5th January, the lab staff said results will takes 7-10 days. 30 minutes later we get call from lancet, receptionist asking if we can pay for the test cash and claim back from medical aid, after about 6 calls and emailing Auth from GEMS she did not reply. The long anxious wait has began, praying all test come back as low risk, downloaded the lancet app to check on progress and to make sure as soon as results are updated will be able to breath a sign of relief. On lancet app 8th Jan status read as collected and ordered standby autolab, told wife ok bloods must be reached lab were specialized test will be done. From the 8th till 15th have opened the countless amounts of times to check if results are done. However, 15th Jan in the afternoon received call from our ob-gyn to ask why we never go and do the nipt test, to our shock my wife told her bloods was taken on the 5th, she said lancet called her an said wife did not do the bloods. After the call my wife call shifa lancet, who said will follow-up on results, after like 30min we got a call back from Lancet saying the results are not ready as yet. Addtional stress for no reason. Today at school at about 1pm my wife receives a call from Lancet saying blood spilled in transit and there was not enough blood to do the test. So from 5th Jan till 16th Jan lancet did not have the decency, compansion or thought to call an say, there was spillage of blood please can you go redo the entire process again. Now wife 16 weeks pregnant, the accuracy for t13 and t18 won't be as good as when blood was taken on the 5th Jan, an want wife to have to go through all the stress and anxiety again, when it comes time to phone people to pay accounts, or to pay cash you will get 10 calls a day, yet for important life-altering blood test test results they cant make 1 phone call, if that's that unethical no clue what is. Been in life healthcare industry myself for over 13 years, I know every unit, department has some auth, has some mission statement that's to put patients health and well-being first, yet this shows these guys have no heart no interest or care for what they do. Alot of my patients, have complained but always said, "Lancet is best lab" have realiable results and can get results done from like 10years ago. However today, totally disgusted with them, will never refer or provide the option of lancet to any patient, that still been kind as I should take this matter to my lawyer!!! This people should know certain test carry high priority and communication is key, it's not like a simple fbc, or u&e that test tube clotted, this is regarding a unborn baby's life!!!!!
132 replies
41 months ago
Untrustworthy
Trevor can not be trusted, paid R5000 deposit for trailer in mid September, still have not received trailer or update if trailer has been completed. Everytime send him a message he ignores or either responds with saying he is sick. Been 10 weeks, when he said lead time 10days.
0 replies
50 months ago
Service number: 212218588 (3 weeks still not received tv after repairs)
3 weeks ago my hisense TV stopped working when press power button, the red light flashes 3 times. Contacted the shop where purchased the t.v and provided my receipt which was needed to identify if tv still under warranty which currently is. 3 weeks ago the shop called hisense and booked and agent to come to my house and fix the TV in the comfort of your own home as they brochure states, however after 20-30 calls later finally a guy came home. After 5 minutes inspection he said has to take the TV to there warehouse ( definitely false advertising should be pick up tv from your house and make you wait at your house). Anyway called in Monday morning, and agent said the led strip was problem and tv was fixed on Friday and it's dispatched for delivery. Today Wednesday called in morning, a lady said tv out for delivery today, so had to cancel some interviews incase guys come drop of tv, it's now 4.30 called hisense another agent said tv was fixed and the technician will call me by Friday or Saturday. Is this a company or a zoo where everyone running wild, lost and confused. The entire after sale service module/ structure hisense is pathetic, really needs remodeling and some kind of intervention cause after service like this will be very hard to even think about purchasing any hisense products in future.
0 replies
52 months ago
Fiber line down 5 Days: Ticket- 378BNK100122 - SR220107-482975
Ticket: 378BNK100122 - SR220107-482975. Last week Friday woke up to fiber connection down, called vodacom and they explain the problem is with openserve as the fiber router has no pon, Auth or internet lights. Vodacom sent and email and said openserve will give me a call regarding a solution. Its been 5 days, with 6 emails from vodacom to openserve (due to the fact that openserve does not have a call center or any contact number) yet still have not received any call or feedback from openserve regarding the matter. I use the internet for work and have lost 3 days of work due to this extremely poor service. Hopefully the have a person who deals with customer complaints and responds otherwise have no clue when this matter will be resolved.
0 replies
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17 (100%)