NJ
Nicholas J
Active since Apr 2020
12
Reviews
0
Industries
Reviews
12 reviews6 months ago
Overall bad
Turn around time? Self service portal? Website based interface? All pathetic. Rather pay a bit of extra for something this important because to bonitas, you not important enough
71 replies
14 months ago
Not convenient at all
I’d like to share my recent experience with the Bonitas app—an experience that was anything but smooth. I registered on the Bonitas app as soon as I switched over and have always re**** on my digital card. However, today, when I tried accessing it, I was met with a message stating, "Unable to find beneficiaries for member number." Naturally, I tried alternative routes, including the Membership Zone and the actual website, only to be caught in an endless loop of refreshing pages, making registration and login impossible. In short, if my membership number had been the key to saving my life, Bonitas would have sealed my fate. Convenience? Not quite. That said, after exhausting all self-service options, I called in, and thankfully, an agent assisted me in retrieving my digital card. So, all is sorted now—but I must say, I hope this isn’t the standard user experience.
53 replies
27 months ago
Negatively impacting credit report
Please explain what this is. - I discovered this on my credit report and I never touched an old mutual financial site, Please remove it Old Mutual Finance - Sigma Enquired on 15th December 2023
58 replies
34 months ago
Wedding Ring repair experience
Just a heads up for those that purchase jewelry with diamonds at american swiss, please ensure you ask for your diamond certificate, you will need it for when you need to repair the jewelry you purchasing, and also when you bring your broken jewelry to one of their branches to submit for repairs (which you will as their jewelry tends to break easily after purchasing) Make sure the staff does not touch it, I repeat, make sure they DONT TOUCH IT!, because they will break it further to the point where it becomes beyond repair, as my wife's wedding ring can no longer be repaired now, which was advised by the supplier of American swiss. Just sharing a lesson I have learned.
339 replies
39 months ago
Please help
Why am I seeing FNB EDG Multi Product inquiries on my credit score 10 - 20 times in 3 months when I didn't apply for any credit facilities in that time?
452 replies
50 months ago
Pathetic customer service
How many platforms and channels do a customer need to go through just to contact you? I emailed, called, WhatsApp and tried the live chat thing and I have gotten nowhere!! Your customer service is pathetic for such a major brand.
106 replies
51 months ago
Worst real estate company on the planet!
I'm saying this to all those that are looking to rent - DO NOT - I REPEAT. DO NOT USE PLATINUM PROPERTIES!
53 replies
57 months ago
ASAP PicknPay review
Your online service is super poor, your turnaround time for your clients are super horrible, For this age where convenience should be top-notch and with your online asap service, it's 100% poor. Not only did we wait 8 Hours for our delivery, but we didn't get it at all, we decided to go to pick n pay and collect our **** there instead.
53 replies
70 months ago
From best to worst customer service
I swear if you go with afrihost, you might as well hang yourself because im telling you, afrihost will provide the rope because they dont care a damn about you. Im saying this because afrihost has been messing with me since day one and im telling you, its not fun.
0 replies
73 months ago
Poor customer experience
Kindly see below complaint: I have had many queries with the ISP mentioned in above mentioned subject line. Kindly see list of reference numbers that I have had issues with however it still re-occurs RHU-**********9 WFN-**********6 GRK-**********8 OYS-**********8 MVC-**********0 TAL-**********2 OAS-**********1 QMN-**********3 - Most recent I logged a call, still no phone call, I logged a ticket, still no response, I logged a chat on whatsapp, still no response. In these times with regards to the COVID - 19, I would like a service provider to have my back as I am paying for a service that is not getting delivered. Afrihost service is super poor when it comes to communication channels and assisting clients when clients need them the most, I must say that they very good at sweeping queries under the carpet and not dealing with it. I have many issues with them but I feel its more mitchells fibre and vumatel that is not maintaining what they have built and slacking where "client comes first" Is this seriously what a customer has to go through, i logged a call, still no phone call, i logged a ticket, still no response, i logged a chat on whatsapp, still no response. Afrihost you guys are just giving a client reason not to go with you guys, this is the time where afrihost needs to be on top of things, this is the time where afrihost need to be better than all the other networks because with this COVID 19 thing, internet is more important than anything else and afrihost does not use this as an opportunity to become a leading network providing by being in the top tier for client services then... Afrihost/Mitchells Fibre/Vumatel isn't the provider for me. I have issues on the following as well: Network coverage - There are always problems with the line, even as I type this email line installation - They have installed it on the wrong spot and when my line was damaged, the maintenance guys even told me that they have installed my line poorly Activation - They have an app that you can monitor usage every month however you need to activate you line first, for the entire month of march I have had an activation issue however they just swept it under the carpet no I cant monitor my usage at all.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)