EK
Elphus K
Active since Apr 2020
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Friendly and doing t...
Friendly and doing their best to meet clients need 👌🏽
0 replies
70 months ago
Standard Bank South Coast Mall & Grizelda #GoodForNothing
Standard Bank takes incompetence to another level. I am a school principal and we have a business account with Standard Bank for a government public school. In order to pay suppliers, wages, etc we need a cheque book or an equivalent alternative. It's been FOUR weeks of waiting for a certain Grizelda from Standard Bank South Coast Mall to call us regarding the cheque book or to migrate us to Business Online. We were told to come collect the cheque book on the 31st of August and when we got there we were made to wait for 2 hours before being told they still don't have the cheque book. What's most frustrating is that when we ask when Grizelda will call the answer we get is "we don't know as she works from home due to covid19." Grizelda has been sent three emails to contact us according to the South Coast Mall branch staff but she still hasn't. Due to this gross incompetence and obvious lack of customer service skills, we've has to do in-branch transfers in order to pay wages, etc at the end of last month and had to pay R350 per transfer. To summarise just a few of frustrations we've experienced in this whole ordeal: 1) The nearest branch to the school is Port Edward, this is closed so each time we have to travel approximately 40km to Standard Bank South Coast Mall. 2) The account has 3 signatories of which 2 are required for every transaction. So SGB members have to take leave from their respective work places to go to the bank - only to be met with indifference and incompetence. 3) The branch staff refuse to give us Grizelda's telephone number saying she works from home and can only be contacted via email. This is the first time I've heard this. I have a Private Wealth account with FNB and have my private banker's cellphone number. What kind of business banker can't be contacted via telephone??? Can someone who has a clue of what customer experience is, who is competent enough to make a call (unlike Grizelda) and who will not give me "I don't know" answers call me to resolve this. Standard Bank #GoodForNothing
2 replies
71 months ago
Old Mutual? No, Old Crooks
I'm at my wits end with Old Mutual. Last week I submitted a funeral policy claim with all the required documents. I was promised a payout within 48 hours. This never happened and after numerous follows ups I was told they apologise and will do a special clearance. I decided to disinvest one of my investments. Once again, Old Mutual has not lived up to their 48 hour rule. I've sent in excess of R90 in airtime because each time I go through to a consultant to follow up, they either mute the call or just cut it. Can someone who understands customer experience and the impact of Covid19 on personal finances call me. I understand the frustration felt by the family who dumped a corpse at one of your branches. You have no empathy for you customers. Customer satisfaction is the last thing on your minds.
3 replies
73 months ago
FNB, how can we STRESS you?
On the 31st of May @ 17h38 I made a cash deposit at Margate branch ATM00296111. The ATM did not process the deposit and instead gave me a slip advising "Your cash deposit was unsuccessful" but did not return the notes I put into the machine. Yesterday I went to FNB Port Edward branch to lodge a claim. I was told the ATM cannot process an amount exceeding R2000 at once. Furthermore, it will take 7 working days for the money to reflect in my bank account. I then advised the consultant I need the cash cleared asap as it is for insurance debit orders going off today (2nd of June). Today is the 2nd of June and one of the debit orders was unpaid due to insufficient funds, all because of FNB "don't care" attitude. You would think a bank that uses the hashtag #RealHelp would really live up to it, but not in the case of FNB. Their tagline should be FNB, how can we STRESS you? FNB, I am expecting the following: 1) Reverse the unpaid fees 2) Speed up the process of crediting the cash to my account. It's not millions, surely that does not take 7 days to count or does it?
1 reply
75 months ago
WorstBank aka Wesbank
Email dated 3 April 2020 from service@toyfin.co.za refers. Herewith my response below: I still await feedback on the below. In spite of constant follow ups and calls to your call centre - no feedback has been received. Your response citing that one of my deals (**********3) is in arrears is opportunistic. Please respond on the below deals: 1) **********3 2) **********0 Your half-baked response and lack of response on the other deals proves just how out of touch you are with the markets you serve. Refer below for a detailed breakdown of the issues facing the Taxi Industry amid the COVID-19 crisis: 1) There are only 10% of the taxis operating currently - kindly verify this with SANTACO Head Office. This means at MOST my taxi is only operating 10% of the time. Since the lockdown started only one taxi has on the road twice and even then it operated at a loss. The taxi only generated enough money for half a tank of fuel and did not cover the driver's wages for the day. Let me make it easier for you to understand: If a supermarket owner was told to operate 10% of the time they normally operate and only serve a fraction of their market, this would result in huge losses. You don't need a PhD to figure this out. 2) Long distance routes have been shutdown (please listen to Minister Mbalula's address again). Taxis are only able to transport essential service workers to the nearest town - this is called the "local route". In the taxi industry long distance routes are the most lucrative and are regarded as cash cows of the business. You're free to verify this with any Taxi Association as you see fit. The local route for Mzamba Taxi Association consists of two supermarkets Boxer, Spar and one garage. Google Port Edward town to verify this. All other businesses are on lockdown as they are not regarded as essential services. Also bear in mind that not all employees at the above supermarkets stay in the village the taxis operate from. 3) Taxis are only operating from 5-9 am and again from 5-8 pm. This again results in further losses as anyone wishing to go to town during the day cannot be transported as this would contravene the COVID-19 regulations. Given the unprecedented circumstances under which I submit my request for suspension of monthly payments I see no reason for TFS to decline my request except for greed, exploitation of your consumers and a "profits-before-people" attitude. I expect your speedy feedback.
5 replies
75 months ago
Terrible Financial Services aka Toyota Financial Services
Your email dated 3 April 2020 refers. Herewith my response below: I still await feedback on the below. In spite of constant follow ups and calls to your call centre - no feedback has been received. Your response citing that one of my deals (86 125 942753) is in arrears is opportunistic. Please respond on the below deals: 1) 86 128 332323 2) 86 124 855240 Your half-baked response and lack of response on the other deals proves just how out of touch you are with the markets you serve. Refer below for a detailed breakdown of the issues facing the Taxi Industry amid the COVID-19 crisis: 1) There are only 10% of the taxis operating currently - kindly verify this with SANTACO Head Office. This means at MOST my taxi is only operating 10% of the time. Since the lockdown started only one taxi has on the road twice and even then it operated at a loss. The taxi only generated enough money for half a tank of fuel and did not cover the driver's wages for the day. Let me make it easier for you to understand: If a supermarket owner was told to operate 10% of the time they normally operate and only serve a fraction of their market, this would result in huge losses. You don't need a PhD to figure this out. 2) Long distance routes have been shutdown (please listen to Minister Mbalula's address again). Taxis are only able to transport essential service workers to the nearest town - this is called the "local route". In the taxi industry long distance routes are the most lucrative and are regarded as cash cows of the business. You're free to verify this with any Taxi Association as you see fit. The local route for Mzamba Taxi Association consists of two supermarkets Boxer, Spar and one garage. Google Port Edward town to verify this. All other businesses are on lockdown as they are not regarded as essential services. Also bear in mind that not all employees at the above supermarkets stay in the village the taxis operate from. 3) Taxis are only operating from 5-9 am and again from 5-8 pm. This again results in further losses as anyone wishing to go to town during the day cannot be transported as this would contravene the COVID-19 regulations. Given the unprecedented circumstances under which I submit my request for suspension of monthly payments I see no reason for TFS to decline my request except for greed, exploitation of your consumers and a "profits-before-people" attitude. I expect your speedy feedback.
1 reply
75 months ago
Greedy Finance Corporation aka Motor Finance Corporation
Your email dated 06 April 2020 refers. Herewith my response to your IGNORANT response: t's appalling to get such an ignorant answer from such a reliable bank. You're obviously not well informed about the markets you serve. I would suggest you educate yourselves about the ins and outs of the taxi industry in South Africa. Let me break down the facts for you: 1) There are only 10% of the taxis operating currently - kindly verify this with SANTACO Head Office. This means at MOST my taxi is only operating 10% of the time. Since the lockdown started this taxi has only been on the road twice and even then it operated at a loss. The taxi only generated enough money for half a tank of fuel and did not cover the driver's wages for the day. Let me make it easier for you to understand: If a supermarket owner was told to operate 10% of the time they normally operate and only serve a fraction of their market, this would result in huge losses. You don't need a PhD to figure this out. 2) Long distance routes have been shutdown (please listen to Minister Mbalula's address again). Taxis are only able to transport essential service workers to the nearest town - this is called the "local route". In the taxi industry long distance routes are the most lucrative and are regarded as cash cows of the business. You're free to verify this with any Taxi Association as you see fit. The local route for Mzamba Taxi Association consists of two supermarkets Boxer, Spar and one garage. Google Port Edward town to verify this. All other businesses are on lockdown as they are not regarded as essential services. Also bear in mind that not all employees at the above supermarkets stay in the village the taxi operates from. 3) Taxis are only operating from 5-9 am and again from 5-8 pm. This again results in further losses as anyone wishing to go to town during the day cannot be transported as this would contravene the COVID-19 regulations. Furthermore I called 0860 555 111 and spoke to your consultant who advised my request will not be a problem, MFC will amend the contract and confirm the new figures via email. Kindly listen to call recording dated 03 April 2020 12:52 pm. I called from 068 111 9293. I've never missed an instalment or had a similar request before. As such, I see no reason for MFC to decline my request except for greed, exploitation of your consumers and a "profits-before-people" attitude. Please supply feedback as discussed with your consultant on the 3rd of April at 12:52 pm failing which I am going to go public with the contents of my email as well as to your ignorant response to my request.
2 replies
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