AL
Ashley L
Active since Apr 2020
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
No feedback, not covering me for covered items, and no consistency
Disappointing service. I claimed on the 24th of December as I hit a pothole, and it damaged my wheel and blew out a tyre. No feedback received at all. I phoned on Monday (29 Dec), was promised that they will phone me back with an outcome. No one phoned me. I phoned back today, to be told that my claim will only be partially paid? They only want to pay for the tyre replacement, and not the straightening of the wheel, which it clearly says in the cover sheet that I am covered for damage to wheels. Also being informed that alignment is not covered, which is strange since the alignment went out when I hit the pothole. The strangest thing is, I had another claim in September for also hitting a pothole, but miraculously, they covered the whole claim including alignment and even the topping up of Nitrogen in my tyres, but this time round its not covered. Very inconsistent. I have 4 insurance products with MiWay, and this is making me question the legitimacy of their claims system.
224 replies
9 months ago
Settled contract but still being debited
I requested a contract cancellation and got sent the quotes to settle the contracts. I paid the amounts immediately to settle both accounts and have still not received a response or acknowledgment. When I phone in I am advise that I will still be debited this month for my contacts even though I've settled them 7 days ago and the debit is only going off on my next debit date? I have paid to settle the Subscription, Equipment and the contract subsidy balances of both contracts so please explain how I am still due debit orders?
265 replies
21 months ago
Happy customer to disgusted
Terrible management of my insurance policy. I moved in Feb 2024 and updated my location with you guys, and to my surprise I find out today that my excess moved from 5k to 7.5k, and the extra mag cover of 10k just fell off my profile. When I spoke to the claims department, they say they can't see the wheel cover of 10k for 1k excess. I was transferred to client services and the person I spoke to there said they can see the cover on my account and that they need to follow up with their managers to listen to the recordings between my way and myself to confirm the cover. So you guys have 2 different systems that show 2 different covers for your customers? Been waiting for feedback from client services for long now. The consultant said I'd receive feedback in 30 minutes, but when I phoned back 4 hours later, the consultant said "all the managers are in a meeting". Ok so a 4 hour meeting so important they can't handle any customer issues??? So I am stuck and unable to drive because there's a meeting going on? Moving to outsurance for all my insurance policies with you, my movables, house insurance, MI warranty, my wheels, ect if I don't get feedback today. Also have a claim with a consultant who hasn't contacted me since yesterday. When I asked for someone new, consultant told me "he is away". Please stop making your problems the customers
58 replies
21 months ago
Hit a rock on the highway, blew out 2 tires
Hit a rock on the highway, blew out 2 tires. They towed my car professionally within 15 minutes of calling. Consultant was efficient and I appreciate the check ins until getting home
58 replies
27 months ago
LEASE FEE ****!
Watch out for this company! They will advertise properties that are "available", but then not pay you back R1600 lease fees when your application gets rejected. It's a nice little money making scheme they are running where they will get as many people to apply, getting them all to pay lease fees, and then not refunding them when they all get declined! BE WARNED!!! Go to any other realty like Jawitz or Home Properties instead. They don't charge you a cent for applying for a lease.
0 replies
65 months ago
Vuma don't even know who their customers are
My Fiber line has been down since about 6am this morning. I contacted my ISP and they informed me that Vumatel are currently attending the problem. I contacted Vumatel, and to my surprise, they told me that I am not even one of their customers! That SADV is my provider! SADV has not been providing in my complex for past 6 months now! On my ISP's website, they made a notification of Vuma technicians arriving on site, trying to locate the problem. This was at 10am this morning. Vuma although, have no knowledge of the lines being down, never-mind a technician being on site. Vumatel's administration is a mess. You guys have customers that you do not even know of? I am a paying customer, but you cant assist me because you have no knowledge of me ever being your customer? Do you run this business on pen and paper? Also, my connection is still down.
0 replies
73 months ago
7 to 14 days MEANS 14 weekdays. 48 hours means never.
We have "escalated" 3 times now to install in my apartment. I have received no feedback since the 3rd of April. When I phone the support centre, all I am told is to wait the TAT of 7 to 14 days, and that I must phone cool ideas. I am being told that things are still within TAT, as it is "working days", but in the same breath I'm told that you do work on weekends and public holidays. I am also being told that there is a severe backlog in JHB. It's a joke that I'm forced to use SADV. I've used TT connect at my previous apartment, and they are superheroes compared to SADV. I've explained the urgency of my situation too, but it was brushed off and I was just told they were going to "escalate". I work for a Bank providing an essential service to our economy. I am forced to go into the office each day and put myself at risk of picking up coronavirus, JUST BECAUSE I dont receive feedback and cant let higher management know my situation. Your staff are acting way to spoilt for business. "Escalate" seems just like a way to close a query, and keep a customer quiet for 2 days since that's supposedly how long it takes for an escalated query to be responded to. It's way past 2 days for me now. Also, if you are going to ask support staff to work from home, can you give them proper equipment so I can actually hear what they have to say?
315 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)