Active since Apr 2020
Horrible sales call, Thato from the call centre called me and when I asked about where the company got my number from, she said if I'm not going to buy then I should not waste her time and dropped the call in my ear. Utterly disrespectful and no customer skills. Please remove my number from your disgraceful companies data base
Capitec bank has refused to update my credit profile on their systems, reporting as handed over. When I enquired about this, I was told" Based on the above, please note that the handover status will remain on our system indefinitely" what a inhumane company. Might aswell start employing robots.
Query still not resolved and previous agent in irrelevant department downplayed my query. I will move to another bank.
FNB complaints department called me after a complaint I logged, this department cannot resolve complaints but instead speak disrespectfully and do not give customers chance to speak. I am disappointed and no resolution and unsatisfactory explanations.
Fnb is leaching off customers, no benefits. And client information is not up to date.
African Bank has wasted my time. I app**** for a credit card after a representative called me saying I have been Pre approved, my app was unsuccessful and I was not given a reason why. I have minimal credit and earn a decent salary. African Bank provides incomplete and partial feedback, I would like to know what the criteria is that was not met and evidence thereof.
Experian has been hindering my financial growth with long paid off debt still reflecting on my profile, I tried calling and mailing but a response has yet to be received, I am being painted as a "bad payer" due to Experian reporting incorrect Information and failing to update same.
My Account was frozen by FNB unfairly without my consent or without communication. As per consultants, there were notifications sent to my banking app, of which I did not have access to. This is disgusting and proves forced authority over individuals using this bank. I entrusted FNB only to bank my money and not be the author of what happens to my account and money stored therein, I hereby insist FNB contacts me immediately and resolve this issue as quickly as they have caused it, the audacity and unmindful behaviour shows that the bank is not there for their customers but rather for their own interests.
I would just like to thank BP Oasis south for the outstandingly horrific disgusting rottening service and treatment specifically from Milton and Wilbert.these two including another unknown attendant were ganging up on me when i asked why they are serving customers who arrived afyer me. I have used BP Oasis for many years and this is the absolute first time i have had any issues l with their service. Milton has mentioned during an arguement he is older than i am and does not have to come to me when i ask for assistance, Wilbert had absolutely nothing to do with the situation but decided to intervene and attack the client instead of correct his peer, this is unexceptable and utterly disgusting.
Simon from the accoubts department dropped the call in my ear, wouldnt allow me to speak, i have been struggling to sort out a double payment and payment issues since 2019, this is pathetic service, and the way their reps treat and speak to customers are disgusting, i demand a high level accounts rep to call me urgently and sort this before further action is taken.
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