LW
Lara W
Active since Apr 2020
10
Reviews
0
Industries
Reviews
10 reviews32 months ago
Failed to honour promotion.
You know the only reason I am posting is because of shocking service. Woolworths Financial Services offered their clients R600 cash back when they spent R1500 using their Woolworths Card. I don't have the money but thought I'd go for it anyway! Lo and behold, do you think WFS can honour their promo? NO! I have not been issued the R600 voucher, which was due on the 21st of August. Worst of all, none of their customer service contact centres are able to respond to emails offering any solution or support. You just get an automated email stating they will provide feedback within 24 hours, Well guess what, it has been 96 hours and still no help. I am completely appalled by their service.
0 replies
39 months ago
Zero Help.
Ghosted! I emailed Pet Heaven on the 5th of February 2022 about requesting a refund for dog food purchased. They replied…. Fantastic. Have they actioned what they communicated: NO. Have they replied to any of my follow up emails: NO. Do they reply on their WhatsApp service: NO. Now what do I do? Left with a bag of dog food that costs over R1000 that my dog is allergic too. I’m flawed. On 06 Feb 2023, at 19:10, Pet Heaven <support@petheaven.co.za> wrote: Hi Lara, I'm sorry to hear the Ultra Dog food is not working for your furbaby. of purchase. Ultra Dog offer a 100% back guarantee within 30 days of purchase. Ideally with original packaging for batch number. Can I go ahead and arrange a collection for the unwanted food, as well as a refund. Are you happy with a refund in pet points, or do you prefer a refund back to your payment card? Kind regards, Laura
53 replies
44 months ago
Failure to support
Frustrated. IMM is a distance learning provider and I think that understanding that most of your students complete their studies with you on a part time basis and possibly have full-time jobs, communication between the institution and the student would be essential. Do you not think a simple email and /or from the graduate school informing students that Semester 2 is now open and registration dates close on X date? Yes, the onus was on me to perhaps remember to earmark this date, however, after receiving it on the 4th of February this year, it may have slipped my mind to check because I truly thought I would have received communication. I have subsequently missed my registration dates and now have to wait until next year, which leaves me with very little time to complete my degree and here's the kicker, since I joined IMM, my module fees have gone from R2535 to R3900... and guess what they will go up again next year. I am frustrated and disappointed and unfortunately too far down the road to quit, so what am I to do?
222 replies
46 months ago
Unacceaptable service
Why can't you just be consistent? Why does there always have to be an issue with orders? Worst of all, why does your HELP DESK not help?? No one has ever got back to me ever on your help platform and that service is just unacceptable? I queried an order 27223085 which got cancelled because of their payment portal, reordered order 27224993 and my exact same order was R90 more? If someone could please get back to me on why you are stealing from me, I would appreciate it. Thanks
0 replies
48 months ago
Excellent service!
Top-notch service, thank you so much! Professional, well organized, and great quality of workmanship!
0 replies
48 months ago
Easy claim process!
My claim process was easy and the Naked team was really helpful in getting everything sorted. Thank you!
134 replies
52 months ago
Savings benefit wrong
Good day Please could everyone help me do the math? If my benefit allows me R8000 savings… But I am limited to 4 visits a year at a maximum amount of R1550 per year … Why am I paying R8000 but only receiving R6200 in benefits. You email the company for them to explain this to you and they can’t answer this simple question? I am so fed up. Don’t even get me started on the hospital admission benefits…. I could not claim from this savings account either. Any suggestions for other pet insurance companies?
53 replies
65 months ago
FNB strikes again
I can safely say, First National Bank once again has topped the charts with shocking service. As you can see from my history of reviews, I have only ever commented on this platform for this particular company as I do not get satisfaction in complaining, however, with FNB I feel it is necessary and to also educate other people. I emailed FNB on the 5th November 2020, enquiring about the credit card facility I hold with them. Being a private client, experiencing shocking service I downgraded to gold status because I couldn't justify the monthly fees for horrendous service, and gold status continued with the same level of shocking service. FNB kindly got back to me on the 7th of December, over a month later to follow up on what I had requested from them. Subsequently, I have opened a bank with Capitec and although their bank charges are high, this company understands what customer service represents.
56 replies
72 months ago
FNB, I am not working due to COVID 19. I am not earning money - Do you think playing with peoples money is a joke?
I am sorry Hello Peter, I know you wanted positive reviews but I just am so frustrated. There are so many things that FNB are just NOT doing. They offer Covid 19 relief - you apply and hear nothing back. You follow up and the only response you get is an automated message. However my biggest gripe with FNB is I was a private client until a month ago, when I could not justify paying monthly fees for no service. While still being with Private banking, I requested a policy to be cancelled. I was not benefiting from it because of course the T&C's basically just say let us take your money, we will pretend we will pay you out but actually we wont. I requested this cancellation on the 2nd April 2020... I have subsequently been charged twice for this policy which I wanted cancelled. Absolutely nothing has been done about my numerous attempts with call requests and emails to cancel and refund me. FNB, I am not working due to COVID 19. I am not earning money - Do you think playing with peoples money is a joke?
105 replies
73 months ago
Poor Service
The most shocking service. You are told to use the platform inContact on your FNB app. To be answered on incontact takes up 30min. you are then assisted with query which takes a further 30min to an hour. Then the query is not completed as they did not execute what was requested. Then you call the call centre and they tell you to go to inContact. Are you actually kidding me - 3 interactions with FNB over two days and still I have not go a solution to my problem. I am fed up with your terrible service! And no, I will not go to another bank because I actually pay you banking fees to do the job properly.
105 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)