JM
Jessica Munro-Saayman
Active since Apr 2020
19
Reviews
0
Industries
Reviews
19 reviews14 months ago
R150 interest on a R280 amount!!
It's with mixed emotions that I'm leaving this review, as I posted about 2 weeks ago a very positive review. I recently paid off my credit card but asked to keep it open for any unexpected emergencies, such as a new tyre or a burst pipe, etc. I was advised correctly that there will be a monthly charge of R50.00, and I was happy to pay that. I forgot to update Netflix and Prime billing info and they deducted their charges of R280.00. I went and pay the fees (within hours of the transactions) charged and the credit card outstanding balance was again on zero. Lo and behold this morning, I received and sms from Capitec stating that I'm outstanding R250.00 and 1st instalment payment of R60 will be deducted end of month. I went in to investigate, to realized beside the R50 monthly charge, Capitec charged R150.00 intrest on the charges of R280.00. R150!!!! On an amount which was paid within hours of the transactions happening. As if that wasn't bad enough, additional charges of Death, disability and unemployment insurance!! On what?? The balance was zero!! I phoned to close it, and was told another R50.00 charge fee to close the card! I don't mind paying the R50.00 montly fee, but Capitec literally just ate R300.00 from my hard earn salary for mahala! I know everything is "system-operated" but surely there should be exceptions! Very unhappy about my last interaction with Capitec.
71 replies
14 months ago
Compliments to Lindelwa Thompson - Mossel Bay
I would like to express my gratitude and compliments to Capitec Bank with their employee Lindelwa Thompson from Capitec Heiderand Branch in Mossel Bay. She is an absolute asset for Capitec and for the branch itself. After a week of to and from on emails with Shafeeqah at Capitec Client Care Centre (also received great assistance) I went into the branch on advice from Shafeeqah to speak to someone to assist with renegotiating my loan interest rates. Capitec does not offer this feature yet but are busy working on it. Lindelwa assisted me. She first listened to me (and this stood out to me, as I felt understood) and then logged in and gave me a couple of options. She offered her calculator to me and patiently waited while I took out my Budget spreadsheet and start doing calculations of my own. She answered all my questions patiently and give me advice. I left Capitec after almost 90 minutes a happy trooper. We consolidated an existing loan from still 48 months to only 30 months (Off course on a higher instalment -Blessed God that I am able to do this), and interest down from 25% to 15%. Instead of only paying off my loan in 2029, I will be done mid 2027 – That’s 2 years and a couple of months instead of 4 years!! It will be a pity to lose her as a consultant on the ground working with us, but if there is any chance in growth in the company she should be consider! Do not lose her.
53 replies
15 months ago
Advised me I have benefits then turn around and say I must pay!
If I look at the 1 star rating, and the fact that don't even bother to respond to the reviews, then I guess I am only venting as nothing will be done. I've been with Bonitas for 7 years, and have change plans this year. Unsure of my optometry benefits, I've enquired from them, they responded on email that I have full benefits. I then proceeded by going for an appointment and order my lenses. Now they came back to tell me I have no optometry benefits whatsoever. I would never would have gone if I knew I don't have any benefits and it will come out of my own pocket. They are utterly ***********, and can't be bother to man up to their mistakes.
0 replies
15 months ago
Best service! Every time.
Lizanne and Susan are absolute Gems for Optique Mossel Bay. They are always welcoming whenever I have to visit them. I had an appointment and when I have arrived there were a lot of walk-ins. I thought that I will have to wait, but no, they assisted me on my time booked. They give attention to everyone, not making anyone feel left out or excluded. What an absolute bonus is, is that although I normally only visit once a year, both of them 'remembers' me. I don't know if it is because they look up on my file or not, but that stood out that I am not just another number. Lizanne also takes her time with the tests, and you don't feel rushed.
53 replies
18 months ago
Absolute disgusted in the service – lack of it!!
I have been with Bonitas for 5 years, and never really had a problem with them, but then again I am not a person who uses her medical aid that much. I suggested to my husband to leave his perfectly well-benefit Medical aid to change over to Bonitas. Not sure if it is because of the fact that he is applying for the Boncap option (the income-based option) that they just don’t care to capture and enrol him. It was supposed to be a transition from one medical aid to another, however my husband is without medical aid since July. Every time we reach an electronic email, once I’ve complained and received an call to apologise, however nothing happened, we keep on sending the completed application with supporting documents, but still NADA! Then I contact a broker to assist, and they have been struggling for over a month as well. Bonitas just don’t care! DO NOT JOIN THEM! They do not have an easily accessible person-to-person system, sending emails and you received an automatic email. Talking to them on Whatsapp or the APP is like talking to a robot, calling them you are transfer to one person to another. If this is the customer service you require then, please go ahead and join them. I'm not one to easily jump to Hellopeter if I haven't tried all avenues, if a broker can't even get any assistance, then you have no other recourse. I believe another company join or took over their application section, I will NOT be surprised if they lose clients of this.
53 replies
32 months ago
Wow! Great service and great product
Wow! WOW! Quality and price of rhe canvasses is amazing, professional. Also liked the fact that you are always informed of how far you products are before being dispatched to you.
0 replies
34 months ago
Reckless lending.
I've emailed ABSA numerous times to stop extending credit to my husband as he can't afford it, still they offer him. They reckless lend money by not doing a comprehensive affordabilty assesment. He banks WITH them, they can just by looking at his bank statements see that his expenses is more than his income- and STILL they offer him credit.
53 replies
40 months ago
Bonitas Boncap member- Happy
I am with Bonitas Boncap Option for the last 4 years. I am fortunate enough to not had to go to the hospital yet, alhough I've been to the docter a few times and done a complete checkup - which depleted my entire aid, and I am paying the balance in monthly installments. Being on the income based medical aid doesn't have all the benefits a regular Medical Aid have, but that is Understandable. Atleast I dont need to worry about money when I feel sick; I can just go see him. Knowledge is power. Bonitas regularly send out newsletter explaining changes and new added on, thus I will strongly urge any Boncap member to actually read the information and ask questions and know what benefits you have. I would like to suggest however a 'gap cover' options for Boncap members too, even if it is a measly R200 per month option, just to cover those extra expenses you suddenly have to pay which arent entirely covered by die Aid. I also notice a lot of Pharmacy Direct complains, I myself had to use them for the first time this year for my Chronic, and they were so helpful. I only had to deal with them once, send my prescription to them and I now receive every month my medicine. For what I am paying (due to affordability) I do believe we are getting the value. Thank you Bonitas
132 replies
41 months ago
No Customer service - at all.
Horrible customer experience. I've been using Homechoice for more than 5 years. The customer service ghe last couple of years are horrific. They dont answer emails and change your orders. I've ordered a Quilt I had my eye on for quite some time. I've placed the order on my online profile a couple days later I enquire in regards to my order which are still pending. Today I received a sms from Homechoice 'thanking me for opening a account' HOW??? I've had a online profile for over 5 years, I should still have a credit with them as I've paid one month too much. Went back onto my online profile - my order cancelled. No warning, no email. Nothing.
264 replies
50 months ago
Telkom doesn't issue valid vouchers / no refund
My mother bought last week a Telkom mobile voucher from Pepstore and since then she can't redeem this voucher We phoned, been assisted on whatsapp and even went into Telkom store, but nobody can assist. We've been told to go back to Pepstore, but Pepstore says they cant do anything as the voucher was generated by Telkom and they have no control over 3rd party suppliers vouchers - this makes sense. The problem sits with Telkom, but absolutely nobody is assisting us. This voucher was R149 and my mom is a pensioner, this is money she doesn't have. This is nothing else but fraud and theft. How can Telkom sell vouchers with invalid pin.
0 replies
Review Distribution
5 Star
7 (36.8421052631579%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
2 (10.526315789473685%)
1 Star
9 (47.36842105263158%)