IM
Ivan M
Active since Apr 2020
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
Dog food gone bad
I normally purchase a 20 kg or 25 kg of Optiwoof dog food from my local Vet. I was shocked to hear that Rcl was calling back certain batches of their 25kg Optiwoof product that was apparently despatched during June/July 2025 due to high levels of DON in the said product. My dog,Zack has always been on this feed and has had no physical issues, however, towards the end of July or early August I noticed that he was losing weight rapidly and urinating more frequently and in large volumes. After consulting with my local vet I was advised to take him to a specialist hospital as his blood glucose levels were extremely high ie 26. It was then confirmed that my Zack had become diabetic and would have to be injected twice daily to bring down his sugar levels. I was als informed that this had now become a chronic illness and that he would have to be on it for the rest of his life. After doing some research I discovered that DON does indeed causes diabetes. Why was the announcement of the recall done only in November 2025 and does this company expect customers to keep the packaging for months at a time before disposing of it. I was promised a call back from a company rep but am still waiting.
0 replies
7 months ago
SIL Ripp Off
So after almost 9 months of patiently waiting for this company to sort out its issues, they have sent me a message to say that my claim has been approved. Now trying to reach them is another story. Iwas told by Prudence Vrede that the matter would be escalated and she sent me the email but still no results. This comes after spending several hours on the phone with them. SIL, honour your claims as this building could collapse at any time now.
53 replies
10 months ago
Standard Insurance Ripp Off
After several reviews on this company, they have found a new reason to refute my claim as a result of storm damage. This comes after this company has increased its premiums by R200 per month stating that it's because of storm related claims. Initially the engineer sent out to my property found it to be a valid claim. Standard Insurance denied having appointed them and stated that they never recieved a report from the said engineer. After investigating the matter the report was finally found with the CEO of Standard insurance. In the meantime this company appointed another engineer to come out to my property and conveniently refuted the claim. The matter was taken to the Ombudsman who found in this company's favour simply because the initial report was not tabled before them at the enquiry. Standard Insurance thereafter being caught out appointed a third engineer who , in his report states that the damage is being caused by a disconnected geyser and that the overflow from the geyser was seeping through the air brick. The geyser in question has been disconnected for the past three years due to the fact that it is unaffordable to run two geysers on the same property. Furthermore the overflow pipe is no where in the vicinity of the air brick and I personally drained out the geyser when it was disconnected. The engineers response is that all queries are to be forwarded to Standard Insurance and not to their company. This is absolutely pathetic behavior from Standard Insurance and I am now canceling my cover with them.
159 replies
11 months ago
Standard Insurance Disgusting Service
I have previously reviewed this company and after several posts on this platform, I haven't received any feedback despite many promises made to me regarding my claim. The last email that was received from the so called senior manager was on the 11th of April 2025 stating that he is treating the matter as urgent and would revert to me in a weeks time. I also received an email requesting my login details for Hello Peter. I did not submit it to them. This company is busy playing games with its customers. Disgusting results from a renowned Bank.
58 replies
12 months ago
Standard Insurance Ripp Off
I have previously reviewed this service provider and have to do it again. So I was told that my matter would be addressed urgently but nothing has materialized. I have sent a response to them stating that I require a copy of the engineers report that they are supposed to have in their possession. They have not rep**** and the contact number supp**** by them on their email is non existent. If you think thats all then here's the twist. I called Standard Insurance this morning from the branch that I purchased my house through. I am now told that imy Insurance is non existed.I reported the matter immediately to the Team leader at Standard Bank who stated that there is nothing that he can do at this stage. All my premiums are up to date. I have dates, times, and the names of all the people that I have engaged with including all emails sent to and received from them. It seems that just like the current government, the rot is starting at the top.
174 replies
12 months ago
Standard Insurance Ripp Off
In January this year I nited that cracks were forming on my property wall and it was a cause for concern as it was spreading at an alarming rate. Upon further inspection I noticed that the cracks were also visible on my attached neighbours wall being that my property is a duplex. I immediately reported the matter to Standard Bank who sent out a normal Construction company. The rep from that said company just glanced at the cracks and attributed it to lack of maintenance on the property. I then went back to Standard bank and expained to the that the rep did not do a proper inspection and that I suspected that something more was going on. After insisting that a proper Structural engineer come out and conduct a prper inspection, the engineer did come out and concluded that the cracks were not normal or superficial and that it was being caused by a sudden movement of the foundation. Standard Insurance disregarded the finding and stuck to normal wear and tear. My question is who in the world inspects their foundation from time to time in order to perform maintenance.
169 replies
13 months ago
Disgusting service Webafrica
Been having issues with this company for about 3 weeks now, no service. Complaints have been opened up and closed a week later stating that the problem has been resolved. There is no one that I can personally speak to. All correspondence has to be via WhatsApp. Horrible service.
0 replies
14 months ago
Excellent Service
Carmen my case officer was extremely helpful and kept me well informed regarding my queries as well as the steps being taken
0 replies
27 months ago
Medical or Mediocre Services
I was admitted in hospital for an emergency whereby I was bitten by a venomous spider on the 14th of January 2024. After my operation and release I was approached telephonically by Curo Med stating that it would be good for my vitals to be monitored remotely by them since it was such a serious surgery. I agreed and the very next day a consultant came home and installed a patch on my chest as well as supp**** me with an electronic blood pressure machine. I noticed a day later that the patch was not connecting to the hand held cell that was also supp****. I immediately called them and they would refresh the device constantly at my request as it continued to go offline. A few days later the BP machine supp**** started giving issues in displaying an error code each time I used it. I immediately contacted them and only received a response from them about 10 hours later. I was then told that the machine would be replaced the next day between 1 and 3 pm so I came home early from my office inorder to facilitate the exchange. I was then contacted again and they said that that the machine would only be delivered a day later and they would give me sufficient notice so that the machine could be picked up from home. I then told them to pick up all their equipment as this was supposed to be an emergency monitoring system and it was not my duty to call them continuously as this defeated the purpose of an emergency warning system which was supposed to be done remotely anyway.They said that they were unable to do that and all I'm receiving is appologies from all their departments. I asked to speak to 1 of their managers and they placed me on hold for several minutes after which the call was cut on me.
0 replies
29 months ago
Bad service
I am a customer since 1997 and for the first time claimed for a freezer that was damaged due to power outages. Std insurance sent out an accessory who reported back to them that the freezer was faulty due to normal wear and tear. This is a proper Defy upright freezer that we've had for about 8 years. After several calls to the inconsiderate staff at their call centre my claim was finally lodged after 14 days and a reference number given. Their excuse was there was a problem sending out sms although I also have an email address and cell number. Their accessor only came out on the 16th day. Very poor service indeed.
72 replies
Review Distribution
5 Star
4 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (85.71428571428571%)