JB
Johannes B
Active since Apr 2020
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Great Service by Franco from Herstel Dit
I recently had an excellent experience with Herstel Dit, specifically with Franco. My Defy fridge (freezer side) was giving us problems and making a strange noise. I contacted Franco, and he arrived right on time. From the moment he inspected the fridge, he immediately knew what the issue was. Within half an hour, he had repaired the problem completely. I was truly impressed with the professional way he handled everything. It’s clear that he knows his trade very well. He explained the issue clearly, worked efficiently, and did not overcharge me for the job done, which I really appreciated. I can confidently recommend Franco to anyone experiencing problems with their appliances, especially fridges. Reliable, knowledgeable, and professional service all the way.
0 replies
11 months ago
Complaint Against Mr. Ian Potgieter, Orthotist/Prosthetist – Pretoria East
I wish to lodge a formal complaint against Mr. Ian Potgieter, an Orthotist/Prosthetist based in Pretoria East, regarding the handling of services provided to my wife during her stay at Pretoria East Hospital on 12 March 2024. On the day of her admission for a scheduled back operation, Mr. Potgieter visited her in the hospital room. He informed us that he needed to take measurements for a custom back brace that would be fitted immediately after surgery. He stated that the brace was essential and would cost approximately R15,000.00. At no point were we offered any alternative service providers or given the opportunity to obtain comparative quotes. As the operation was scheduled for the following morning, we had no option but to accept Mr. Potgieter’s quote. Mr. Potgieter also indicated that medical aids often do not cover the full cost of such a back brace and advised us to apply for an ex gratia payment from Polmed if needed. He mentioned that the process could take some time but assured us that he was not in a hurry and would wait for the account to be settled. However, he did not specify any deadlines or provide a clear payment timeline. As anticipated, Polmed initially covered only a portion of the cost. We subsequently app**** for an ex gratia payment, which resulted in an additional amount being reimbursed—but not the full amount. An outstanding balance of R3,774.00 remained. I then submitted a formal appeal to Polmed, which has been referred to their Clinical Review Board. We are still awaiting the outcome of this appeal. Throughout this process, Mr. Potgieter’s accounts department was kept informed of our efforts to have the outstanding amount paid. From the beginning of our dealings with Mr. Potgieter, we indicated that we were willing to settle the balance should our efforts with Polmed not be successful. It is therefore extremely disappointing that, without any prior notice or communication, Mr. Potgieter proceeded to hand over the outstanding balance for debt collection. This action feels unfair and premature—especially given the relatively small amount outstanding and our demonstrated willingness to accept liability should Polmed ultimately decline payment. In light of the above, I find Mr. Potgieter’s handling of the situation unprofessional and lacking in empathy. I believe patients should be warned about the lack of transparency and rigid billing practices we experienced. I hope this complaint will encourage greater fairness, clearer communication, and more ethical patient engagement in the future.
0 replies
11 months ago
Polmed falsely claims resolution – back brace appeal still unresolved
On 5 May 2025, I submitted a complaint on Hallo Peter regarding Polmed Medical Aid’s unacceptable delay — almost one year — in finalising my appeal for the full settlement of my wife's back brace following her back operation. Shortly after the complaint, Polmed contacted me and assured me that the matter was being attended to as a priority. They also responded on Hallo Peter, stating that the issue had been resolved. This is untrue. As of today, I am still waiting for a resolution to my appeal. There has been no feedback, no update, and no settlement. It is extremely disappointing that Polmed would publicly claim resolution when the matter remains unresolved. This conduct is misleading and undermines the trust one places in a medical aid provider. I am once again calling on Polmed to attend to this matter urgently and provide me with a clear, honest update and resolution.
58 replies
12 months ago
Extremely Poor Service by Polmed - No resolution after a year , JJBuys
On 12 March 2023, my wife, Annalize Buys underwent a serious back operation. As part of her recovery, it was essential that she wear a custom-made back brace. The service provider delivered the brace, but Polmed initially paid only a small portion of the bill. After applying for Ex-Gratia, another partial payment was made—still not settling the full account. I appealed this decision, emphasizing that the brace was crucial for her recovery. Polmed confirmed receipt of the appeal and stated it was sent to the Clinical Review Board on 4 July 2024. Since then—despite numerous emails and even personal visits to their Arcadia office—I’ve received no feedback. Meanwhile, the service provider has still not been paid in full. This delay is unacceptable and reflects extremely poor service and disregard for patient care.
116 replies
26 months ago
Dad service by MSC cruise
Myself and wifeI recently embarked on an MSC krone cruise with my sister in law and brother in law from 2-5 February 2024, and I felt compelled to bring to the attention of people who are considering going on a MSC cruise in South Africa our concerns we encountered regarding the payment system for the drinking packages on board. During our cruise, we purchased two beverage packages for each family, totaling 36 vouchers. To avoid any inconvenience, we sought guidance from bartenders and waiters in formal restaurants and different lounges about which drinks were covered by the vouchers. To our surprise, despite having vouchers, our MSC cards were consistently swiped during drink orders. On the last night, I experienced a particularly troubling incident. I ordered two ****tails (Tequila Sunrise and Margarita) and confirmed with the bartender that two voucher would cover the cost of both ****tails. However, upon disembarking, I was informed that I owed MSC an amount of money, preventing me from leaving the boat until it was paid. Despite requesting proof of the charges, none was provided, and I was forced to pay the amount of R233.00 with my credit card. Upon subsequent inquiry with MSC, I was informed that the bartenders lacked authorization to determine which drinks were payable by the drinking voucher, and the Margarita was not covered. This inconsistency, especially considering the similarity with the Tequila Sunrise, is concerning. Furthermore, the unauthorized charging to my MSC card without consent is unacceptable and raises questions about transparency and potential theft/*****. MSC is now refusing to refund me. I believe it is crucial for MSC to address and rectify these issues to ensure a more transparent and fair payment system for the drinking packages.
0 replies
34 months ago
Bad service by Vodacom
My previous expierence with Vodacom relating to my new samsaung A54 that broke and that they did not want to replaced by an new phone refers. After my review vadocom comment and promised to give me a call relating to this review but have not heard of them since. This is just another indication how they view their customers. I had to struggle to get hold of an replacement phone to be on the air. I will definitely not recommend anyone to purchase any product from vodacom.
120 replies
34 months ago
Bad Service by Vodacom, Woodlands Pretoria East
Last month (21 June 23) I bought (R9500.00) new Samsung A54 at the Vodacom shop in Woodlands Boulavard Mall, Pretoria East. On Tuesday 4 July 23 (13 days after I purchase the phone) at approximately 07:00 my brand new phone screen just went black. When I checked the phone it was still working except the screen was not working. It was clear the screen was defective. I immediately return the phone to vodacom Woodlands and because the phone was still new I demanded a new phone. It is clear that the phone has a defect. The technician (Stefan Meiring) confirm that the screen was defected and him and the manager, Vusi Nani (0731399524) refuse to replace my phone but indicated that the phone will rather be send to be repaired which will take approximately 21 days. Job Card 20445503 refers. I also was not provided with a replacement phone. I was told that I must try to get another phone to be on the air. According to the Consumer Protection Act if something you’ve bought breaks in some way, through no fault of yours, within six months of purchase, and you’d prefer a replacement instead of repair, the store cannot say: “Sorry, no replacement.” It is clear that the branch at Woodlands won’t take any responsibility for the defective brand new phone. It seems that the branch is carry on as if the CPA doesn't apply to them or insist on doing what they were doing before the CPA was introduced which is to have the item repaired, regardless of what the consumer wants.
60 replies
46 months ago
Bad service by Sasol petroleum - rewards cards
When I recently visited the Sasol garage in Lynwood road, Retoria I was offered an rewards program Sasol garage card. I was told that i would receive points for all fuel that I would buy from Sasol garages. I was under the impression that all Sasol garages participates in this program. I filled in a form online and received my card. Recently I went on a motorcycle tour to Ballito and on route I stopped at Sasol garage just of the N3 (Thando Tau). When I presented my Sasol rewards card I was informed that this Sasol garage does not participate in this reward program of Sasol. I was taken aback by this as I was never informed that certain Sasol garages does not participate.
134 replies
55 months ago
Great service Suzuki Toy Store
Thank you Buks from Suzuki Toy Store in Centurion for repairing my Suzuki Boulavart m109 ( water in fuel tank). Your service was as always friendly and outstanding. One can always count on them to help when needed. Can absolutely recommend them to all motorcycles particularly Suzuki owners.
0 replies
66 months ago
Hearing Clinic - Outstanding Service
I had a hearing problem and decided to visit Marelie Goud from the Hearing Clinic in Hazeldean, Office Park, Pretoria East. After reading my hearing aid my hearing problem is something of the past. Marelie service and aftercare is outstanding and I can definitely recommend the Hearing Clinic (012 9429539) to anyone with a hearing problem.
0 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
3 (27.272727272727273%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
4 (36.36363636363637%)