AF
Anonymous F
Active since May 2020
14
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14 reviews2 months ago
Service Review: Webafrica – Ongoing Billing Misconduct, Failure to Deliver Service & Unacceptable Customer Support
My experience with Webafrica has been consistently frustrating and deeply unprofessional. The initial signup process and router delivery were completed quickly. Unfortunately, this is where any level of competence ended. I signed up for a 250Mbps upload and download package, yet once connectivity was activated, the service failed to deliver anything close to the advertised speeds. Signal strength was poor and repeated speed tests confirmed that the service was not meeting the contracted specifications. I escalated the matter, but no resolution followed. Months passed without any technician contacting me, despite repeated assurances. Due to work requirements, I was forced to move to an alternative network simply to remain functional. This should never be the customer’s responsibility. Despite this experience, I gave Webafrica another opportunity in good faith. I contacted them, was instructed to settle an outstanding amount, received a statement, and made payment. The service was restored. Shockingly, after only the second month, my line was suspended again — and this time I was billed for months during which the service was not active. I explicitly confirmed with a consultant beforehand that I would not be billed for inactive months. That assurance was clearly meaningless. A billing ticket was logged at the beginning of December and I was told the issue would be resolved within 24 to 48 hours. It is now months later and the ticket remains unresolved. Despite being repeatedly marked as high priority, there has been no accountability, no clear feedback, and no resolution. Webafrica’s communication is completely unacceptable. Support is limited to WhatsApp only, which is entirely inadequate for serious billing and service issues. Response times range from 2 to 4 hours at best. In one instance, I waited over 3 hours just to receive a reply, followed by another 2 hours of back-and-forth with no outcome. That is five hours wasted, only to be told — once again — that the issue has been “escalated”. In January, the suspension was temporarily lifted while I awaited feedback from the billing department. No feedback was ever provided. Today, my line was suspended yet again. After indicating my intention to cancel the service and move to a fibre provider that actually delivers support and accurate information, I was informed less than 20 minutes later that the credit memo was declined and the matter is now being escalated yet again — this time to management. This cycle of incompetence, misinformation, repeated suspensions, and endless escalations is unacceptable. Webafrica shows a complete disregard for its customers’ time, finances, and livelihoods. Three months later, I am still without a proper resolution, still being billed incorrectly, and still left in the dark. No business should operate this way. I will be cancelling my service and seeking an alternative fibre provider. Webafrica urgently needs to reassess its business model, particularly its billing practices and the absence of a direct call centre. I strongly caution anyone considering Webafrica as a service provider: be prepared for poor service delivery, misleading assurances, excessive delays, and an endless battle to correct their mistakes.
0 replies
3 months ago
Absolutely the worst service!
If i could i would rate them a absolute 0!!!! Please be careful when signing up with them. I've been struggling since June of 2025 to have a issue resolved with my account. 6 months later and still no one can assist i logged a numerous amount of complaints and tickets and as of yet not one person can come to a conclusion. I've made hundreds of calls and emails and it seems that they don't even consider following up. If i call now I'm placed from the billing department to customer service and again back to billing every phone call consists of a minimum of 40 min speaking to one agent to another. This has absolutely turned into the worst and most unacceptable service any person can receive. I hope that no one else has to come across the same situation as this is truly a test of patience and hours of frustration. If i knew how the service was going to be i would've never signed up or recommended them to anyone CARTRACK CAN YOU EXPLAIN WHY IT'S TAKING SO LONG FOR A SIMPLE TICKET TO BE RESOLVED!!! I'm done with them. And just to add there is never a supervisor on duty to escalate the matter to I've tried and its always the same excuse that the supervisor is not "in" at the moment.
56 replies
6 months ago
GET OTHER OFFERS BEFORE CONSIDERING THIS PLACE
I would never recommed selling your vehicle to them. Waited almost 3 weeks for a offer and called multiple times with no answer. Luckily today after calling again i got a response but also because i told her I'm not interested in working with Johan Bouwer as he has 0 communication with me besides asking for pictures 3 weeks ago but what a ridiculous offer anyway.... Offered me R15 000 for the vehicle... Thanks to patience and other offers I've received from other companies I've sold it today for R62 000... I understand as a company you should make profit but to give such a low ball offer is pure ******* to your customers. Please be aware and get other offers before selling. Thank you for absolutely nothing besides a good laugh and eye opener to bad business.
53 replies
9 months ago
Opregte Dank
My pad saam met FinFix was nie eenvoudig nie veral nie vir my nie maar daai span weet wat hulle doen. Dit was ’n lang proses, gevul met onsekerheid, frustrasie en baie wag. Daar was tye waar ek regtig moeg en moedeloos gevoel het. Maar nou, aan die einde van hierdie reis, wil ek net sê baie dankie. Ten spyte van al die uitdagings, was daar mense by FinFix wat werklik vir my uitgestaan het. Samantha Fourie en Armand Cilliers, ek het soveel waardering vir alles wat julle gedoen het. Julle het my ondersteun, verduidelik, geluister en deurgedruk toe ek nie meer kon nie. Samantha ek weet jy is ’n spanleier en dat jou dae sekerlik baie besig is. Maar jy het nie net jou werk gedoen nie jy het tyd gemaak, jy het geluister, en jy het met uitstekende geduld en menslikheid gehelp om dinge tot ’n einde te bring. Ek is regtig dankbaar vir jou betrokkenheid. Aan FinFix se hoofte! Julle het iets besonders in hierdie twee mense. Samantha verdien nie net lof nie sy verdien erkenning. Gee haar daardie verhoging toe nou! Dankie vir julle ondersteuning. Al was dit moeilik, is ek vandag verlig en baie dankbaar
53 replies
9 months ago
Hulle laat dot goed klink maar lees tussen die lyne. Hulle gee glad nie om oor jou nie
.Ek het destyds besluit om onder skuldberading met FinFix te gaan nadat hulle dit laat klink het asof dit die beste – en enigste – opsie is. Hulle het selfs my uitgawes laat verander sodat ek sou kwalifiseer. Maar nadat ek die voorgestelde paaiement en termyn deeglik hersien het, het ek besef dit gaan my langer neem om my skuld af te betaal as wat ek verwag het. Ek het toe besluit om die proses te stop en die skuld self te betaal. Ek was gelukkig genoeg om geld te kon spaar en het uiteindelik al my skuld self afbetaal. Ek het FinFix weer ge****ak omdat hulle op die kredietburo’s gelys is en ek gedink het hulle sou kon help om die skuldberadingsvlag te verwyder. Maar nee – hulle toon geen belangstelling nie. Hulle het vir my ’n ou skuldeiserslys gestuur wat reeds jare oud is, van toe ek die eerste keer by hulle aansoek gedoen het. Baie van daardie rekeninge is lankal toe en is reeds op my kredietprofiel as gesluit aangedui. Ek het gevra dat die skuldberadingsvlag verwyder word, en toe word ek ingelig ek moet self elke kredietvers****** ****ak om betaalbriewe of sluitingsbriewe te kry. Een van die maatskappye het intussen bevestig dat hulle geen rekord meer van my het nie, en het per e-pos gesê hulle sal self die profiel opdateer. Maar FinFix weier steeds om dit te aanvaar – hulle hou vol hulle wil ’n betaalbrief hê. Ek verstaan ek het ’n ****rak met hulle gehad, maar mense moet bewus wees dat hulle nie altyd in jou beste belang optree nie. Skuldberading is vir my een van die slegste besluite wat ek ooit geneem het. Jy het as verbruiker die reg om self met krediteure te kommunikeer en betalingshulp te vra. Ek het dit self gedoen, en glo my – hulle is bereid om jou te help met laer paaiemente, maak nie saak wat FinFix vir jou sê nie. Na weke se heen-en-weer e-posse tussen my en FinFix het ek uiteindelik besef hulle werk nog op ou inligting. Hulle het nie eens aangebied om ’n nuwe kredietver**** te trek nie, wat die hele proses baie makliker sou gemaak het. In my opinie is hulle net ingestel daarop om kliënte se geld te kry, en laat dit voorkom asof dit die regte besluit is. Maar lees die fynskrif – hulle gee nie regtig om oor jou nie. Tot vandag toe sukkel ek nog met hulle, en alles wat ek nou nodig het, is net hulp om daardie skuldberadingsvlag te laat verwyder. FinFix was regtig die slegste besluit wat ek nog ooit geneem het. Kan iemand by Finfix wat deel is van die bestuur my net help. Ek het nou alles al oorweeg en gedoen en hopenlik sal die media nou maar moet werk.
112 replies
10 months ago
Kabelo Tsebe! Salesm...
Kabelo Tsebe! Salesman Located at the Midstream branch was a legend in assisting us with a purchase for a new vehicle! Would gladly come back for another purchase! What a legend
53 replies
18 months ago
Worst bank ever trying to get rich.
Absolutely the worst. I've been impressed with them for a while but seems that they are trying to get rich and rob people. At first i was told if debit orders fails i wont pay it was like taht for a time now. And all of the sudden i get charged R100 for a R35 debit order. Banking fees are up and now almost paying R600 a month for a card. And no some debit orders I've stoped with debtors but yet they try and deduct. I'm done with this bank they can go to hell. Viva CAPITEC I'll rather take my business elsewhere instead of this place.
53 replies
32 months ago
Pathetic and Useless
Worst ISP ever!! Once a week four times a month spending around an hour on the phone trying to get issues resolved. A simple request to change a payment date is to hard for the consultants. Would never recommend RAIN to anyone!!! Even speaking to a supervisor is useless. Wifi takes 24 hours to come back online and once online you have 5 days other than that they suspend your line due to non payment on the payment date but it seems customers are not important i can't believe how pathetic this place is and how many times you have to call to have an issue resolved. My rain router will be traveling with the hobos on street as I'm done with this uselessness, unprofessional, disrespectful, hopeless, unreliable and pathetic ISP! Would not even recommend you the devil himself!
264 replies
32 months ago
Pathetic and Useless services
Worst ISP ever!! Once a week four times a week spending around an hour on the phone trying to get issues resolved. A simple request to change a payment date is to hard for the consultants. Would never recommend RAIN to anyone!!! Even speaking to a supervisor is useless. Wifi takes 24 hours to come back online and once online you have 5 days other than that they suspend your line due to non payment on the payment date but it seems customers are not important i can't believe how pathetic this place is and how many times you have to call to have an issue resolved. My rain router will be traveling with the hobos on street as I'm done with this uselessness, unprofessional, disrespectful, hopeless, unreliable and pathetic ISP! Would not even recommend you the devil himself!
0 replies
32 months ago
Worst experience
Sell my car quick what a bad experience not only once but two times. I can't speak for all but just out of curiosity how many people have tried to sell your car where the representative told you there is "structural damage"? I've tried to sell two vehicles on different times and months apart. The first car had little damage and i called the office to verify if they will still inspect the vehicle they were happy to assist. Once the representative showed up i noticed it was a young gentleman he came inside my yard to inspect the vehicle he then lit a sigarette and told me the color on the vehicle is not factory just take note he didn't open any doors or did effort to ask about the collor, he just started talking about how the car looks to him. After about 15 min i started to open the doors and boot and showed him around the vehicle. He was constantly on his phone not asking questions about the car and only focusing on the damaged side of the car after another 10 min i started getting frustrated because he didn't do effort in inspecting the vehicle and i asked him what's going on due to the little communication he offered me R10 000 for the car i refused his offer due to him going on about "Structural damage". I sold that car to we buy cars for R64 000 the day after that. The second vehicle they came to inspect the same had happened but this time it was a lady. She was on her phone constantly and asked little to none question about the car. I have owned it for quite some time and no there is no faults on the car except for the little dents on doors as people in parking lots can't open doors without it hitting your car. It was a 2010 model and for its age was in great condition. She just stood around the car taking pictures after about another 15 min i started to open doors and she took one look at the boot and told me there is "Structural damage" i did tell her I've owned this car for a long time and i did take it to GWM after i purchased the vehicle for a full inspection and service and they didn't find any traces of boody damage or repairs. The cars paperwork was in order. After i mentioned that she moved away and found a dark spot inside the door and once again trying to tell me thats "structural damage" i did go inside my house to fetch a polishing compound and polished that so called "Structural damage" out infront of her. She had nothing left to find wrong after I proved my point. I also mentioned to her that the previous gentleman tried to pull the same stunt and that i will contact the call center and ask to speak to someone that can assist in why this has happened two times. In my opinion they try and convince you that your car is worth peanuts just to sell it for gold. I have tried to contact them via Email and phone calls but no response on this matter. So please before you sell your car to them get a second or third opinion
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)