CL
Cheyne L
Active since Apr 2009
32
Reviews
0
Industries
Reviews
32 reviews16 months ago
Not able to decrease overdraft(i.e. close the overdraft)
I see this has been reported before, yet still a problem. I wanted to close my overdraft(i.e. decrease it to R0), but I got an error stating it can not be lower than "1". So I set it to 1, but then get the following error: Error code: 14323 Please sort this out, as I have paid it off and want to remove the overdraft! I no longer live in South Africa, so I am not able to phone internationally. I have provided my Canadian number, but can not add a +1 to it as it only allows 10 digits
56 replies
26 months ago
Dont trust Hertz! Question EVERYTHING!
I used Hertz as they were the cheapest option at the time, but with the hassle I am dealing with, makes me wish I went with Avis or EuroCar. So my story, when I picked up the car I paid in full and they held the deposit and petrol, and I asked TWICE if Im going to be deducted anything else, and I was told No. Low and behold, 29 January I get a R9000 deduction off my account, and when I asked, Iwas just told that the rental car renews every 30 day and they release the deposit and deduct the deposit again. Id have LOVED to have known about this, and NO ONE told me. If I worked for Hertz, Id have made SURE thats mentioned. My account is now in a minus of R6900 because of this deduction and I physically went to hertz OR Tambo and apoke to Marguerite, and all she says is : "Ill tell the lady ao that she knows filor next time, and Im sorry this happened, but....." I dont care if this is HOW it works, but if you dont TELL US, WE WONT KNOW! Now I will have debit orders bouncing because I dont have an extra R7000 to clear the negative, and ive fought for YEARS to keep my name clean, so thanks HERTZ, now Its not and im being threatened. If I was told about this, id have budgeted for it! Worst is, while I was fighting with Marguerite, there was another giy fighting about wanting his money back! So, if you have a budget, dont go with Hertz, spend more on another car rental company and know what you are getting. Dont use Hertz if you working on a budget. Im scared whats going to happen when I return the car.
0 replies
26 months ago
Looking for a new bank? Standard bank isnt it!
I rented a car from Hertz for 2 months, who deducted R9000 from my account on the 2nd month, and they shouldnt have. I contacted them and they said I need to contact you guys, which I did, then I was told Hertz needs to contact them, which they did! I started this whole communication with standardbank on 31 January, its now 12 February, and today Im told I need to contact Hert, again. THIS IS TOTALLY RIDICULOUS!!!!! Im in a minus of R6900 right now because of this, yet standard bank is relentless to threaten me to pay for my account. Im at such a loss for words right now, and so angry at this pathetic service, and all this from the pretige department. I'd really like to get this sorted out, as This money was suppose to be for petrol and food. Perhaps I should not pay my debit order to recoup this money, then Ill conveniently take my time to sort thay out too.
116 replies
59 months ago
PATHETIC SERVICE FOR INTERNATIONAL TRANSACTIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I requested that my cheque account be open for international transactions, but EVERY SINGLE TIME I do a transaction, it DECLINES!!!!!!!!!!!!!!!!!!!! Then I need to phone standard bank from outside the country and hold onto the line for 20 minutes at a time, to be told THE SAME THING!!!! That my account has been blocked!!! HOW MANY TIMES DOES THIS NEED TO HAPPEN FOR YOU TO DO YOUR JOB!!!!!!! PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! UNBLOCK MY CARD PERMENANTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
106 replies
63 months ago
Half portions for full price. Pathetic!
So I ordered takeaways from John Dory's at Jean Crossing, service was fine, got helped relatively quickly. I ordered the double hake meal and the Calamari meal with calamari strips(R145) - When I got home, it looked like we only received half a portion, if even that much! for R145!!!??? Is this what you give ? It cant even be considered a kiddies meal! Sorry, but you wont be seeing me there again! Its a pitty, because the food was quite nice, but clearly its a rip-off at this John Dory's!
0 replies
63 months ago
Non existent service
Dont use absa, EVER. When you call them to help you, they pass the buck. I had PNP holding money that needs to be reversed, who told me I need to phone absa, absa says I need to phone PNP. DONT USE ABSA! They want you to pay fees, but not help.
122 replies
64 months ago
PNP Online Shopping Double Deducting! Absolute NONSENSE!
The ability to order our groceries online with PNP is a great convenience! However, there are always issues with the orders. Over the past year that we have used PNP online shopping, only ONCE, was the chicken delivered that we ordered. This causes quite an inconvenience and is pointless doing online shopping if I still have to go in store, which is what we try and avoid during this time! My BIGGEST problem this time, is the order we placed on 21 January 2021 - We had R3635 "held" for the order we made, which naturally the chicken was not included, which brought the total to R3147.48 - Besides incorrect items given versues what we ordered, PNP then went and ALSO deducted this R3147.48, instead of offsetting it from the already held R3635, meaning that PNP now "deducted" R6782.48 from my account, which I normally make sure has just enough/a little extra to cover what ever online order I make - My account is now in a MINUS of R3000 - THIS is a MAJOR issue for me, as this damages my name and I try SO HARD to make sure I dont get ANY ticks or marks on my name. I phoned PNP online customer care, and Im told that the "Reserved" amount will only be released in 3 business days, which means Tuesday/Wednesday! This should be allowed to be done IMMEDIATELY in cases like this as the money I had left was to cover for shortages for my kids etc. which I cant buy now because PNP decided to take everything I had left! PLEASE, RETURN WHAT YOU TOOK!
305 replies
69 months ago
Afrihost warning me for reversing an error double billed amount!!!!!
I was double billed by Afrihost after I was told I wont be. I was then told by the accounts department that it was a mistake and that i must reverse it myself, which I did, which also cost me R40. I now got a warning email and SMS stating that the double billed amount was unsuccessful and I have 15 days to pay it. REALLY???? SORT THIS OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
69 months ago
Debit Order reversal handled quickly by the agent(when finally getting through to them)
I had an unauthorized debit order going off of my account. Sadly I couldnt do it via my FNB app or online banking, as the FNB app said it was not allowed when I tried to dispute, and online banking didnt offer option. So I phoned. I did need to call 3 times, as they try their best to not get you connected to an agent, but instead to use your FNB app.... silly.... But when I finally got to an agent, she helped me within minutes. I got the DO reversed and the money is showing back in my account. PS: The company that double debited me, advised that I should do a reversal as they erroneously double debited me. Beside for the silly round about to try not get me to speak to an agent, thank you to the agent that helped me so efficiently and quickly.
53 replies
69 months ago
Incorrect billing and lying to customers about debit orders
During the initial months of lockdown, as with everyone else, afrihost/openserve upgraded my 20mb line to a 40mb line, which I permanently upgraded midway through July so that when it comes to the end of July, I will stay on a 40mb line, but I now received 2 invoices for this line. After waiting on the line for over 30 minutes, one of the agents guaranteed that I would not be billed twice and that it was a mistake, as one invoice was cancelled and regenerated, to which he was not sure why this was done. Guess what...I was billed twice!!!! And now receive an email with a credit note - What does this help me ? You have billed me R2000 from my account which is meant to go to other debit orders, which are now going to also bounce, to which I get billed R110 for each bounced debit order! Great way of doing things like this to people during these times. Well done! I always recommend you guys because of the great service and accuracy of billing, but I am busy losing my faith in you guys, as people like vodacom and telkom lie and misinform their clients like this. I need you to refund the additional R920 deducted from my account, not a credit note, as the credit note only comes into affect END of August, and doesn't help my bounced DO's now. Not happy about this!
0 replies
Review Distribution
5 Star
4 (12.5%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
6 (18.75%)
1 Star
21 (65.625%)