YL
Yvonne L
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews46 months ago
Frustrated with the constant back and forth with Dstv
So in 2020 i took a pricelock black friday deal with Dstv, then in july last year there was an incorrect amount on my account so I then went to multichoice to query about it and I also asked the consultant who was helping to advise when my contract was ending, she then informed me that she will call me after 3days with regards to the account query and also advised that I have a 24months contract which will expire in November 2022. fast forward to 2022, I then called Dstv again to verify when my contract will expire and again another consultant then informed me that it will expire in November 2022. To my surprise I went unto the MyDstv app to check my balance as I always do (because Dstv has a tendency of incorrect billing) and again there was incorrect bill on my account of R563.84 so I then went to Multichoice to query this. The consultant that helped me Byron told me that there is a Disney + subscription on my account which bear in mind I never agreed to/signed a contract for/gave my consent to, and e also informed me that my dstv contract is expiring in July. So i then asked why they will put Disney + on my account when i never requested for it or even signed for and why is my Dstv contract expiring in July when 2 different consultant have informed me that it will end in November 2022(24months contract), also if my contract was ending should it not have ended in November 2021 and not the middle of 2022? So he logged a query to the pricelock department andI checked again the next day my account balance and it shows R539, which has even upset me even more. The next day an agent from the pricelock called to explaining a whole bunch of nonsense and also picking up from the conversation the fault was on their end and not on my side and because I could not continue with the call I requested the agent to give me a callback the next day after 12pm, which she agreed to but till today I have not received a call again and still waiting. Right now it's either Dstv is telling that they dont want me as a customer any more and wants me to cancel this Dstv altogether and just subscribe to netflix and amzon prime rather.
134 replies
52 months ago
No exchange of phone
On the 18 Jan 2022 my sister, my dad and I went to PEPCell in KingWilliams towns and i wanted to purchase a phone for my Dad. So we browse through what they had and decided to purchase the Hisense u40 for R899. I went to the till and Ncesh was the cashier that helped me. She informed me that the original network that the phone comes with they dont have but they only have it in Vodacom. So i agreed and processed everything. Today 19 Jan 2022 Im trying tio insert my dad's MTN sim in the phone and it says NETWORK LOCKED. I called the branch on 0436424385 and told the lady that answered the phone what the situation is, she proceeded to tell me that they can not exchange the phone to a different Network because i was told it's Vodacom. I then told her that the cashier never explained to me that by me agreeing to the Vodacom sim, it will mean that i wont be able to use any other network on the phone therefore I wont a new phone or a refund. she was extremely rude and told me they wont exchange the phone. If the cashier had initially explained to me that Vodacom = Network lock, I wouldnt have purchased the phone at all and gone my way or purchase it else where. Lady on the phone was not friendly and rude. I need a new phone for my dad ASAP.
0 replies
58 months ago
I'm irate with whatever service dstv is providing
Dstv has become a very nuisance problem in my life. Ever since I took their pricelock black Friday special since last year I have not had a good service from them. Every single month I have to call them for them to fix my billing issue. So in May I gave them a call regarding my billing and now again the billing for this month is a problem. I called them on the 29th June when I saw that the bill for end of July is R563 instead of R499 which is a pricelock contract I have with them. When I called I spoke to Kenan Moonsamy who was not very helpful so I request to speak to his supervisor or manager Sebastian Michael, I asked him why my billing for July is R563 when I'm supposed to be on a dstv pricelock compact package for R499. He then informed that I changed my package to compact plus package which I never did. I got a reward to upgrade on the mydstv app reward which according to their T&C it will be upgraded for 1month at no additional cost then once that is finished I will be downgraded back to my original package. There was no mention of me forfeiting my pricelock contract, which he told me I have done. I then went ahead and asked him if that is the case why then am I still on a compact package and not compact plus package because I don't have access to channels which are included on the compact plus package and why was I also billed R429.27 for the month of June, he couldn't explain. He assured me the will log a query on my behalf and it will take 24 - 78 hours. So yesterday 2 July spoke to Aviwe Tati then she cut my call. Called again spoke to Axolile, and while in the conversation my airtime runout. I had to buy airtime again, called and no one was speaking after getting through to a consultant. I then called again spoke to Janeene, told he what my issue was and that I will be running out of airtime again so I'm unable to hold for her to go through my account. She informed me that she will call back soon after going through my account which she never did. So I informed my husband about the problem I'm having with dstv and he called them spoke to Phumla ref#629434. After explaining everything and waiting on the line for almost 20 to 30mins she told him thr price will be adjusted. This morning I checked my balance on mydstv app and my bill for end on July is now even higher from the original complaint I had before of R563 to R633. I am beyond irate at this point with dstv have inconsistent billing on my account and me having to waste my time, money and energy I calling for them to fix an issue they are creating. It's either they fix this, I get a compensation for my troubles or I cancel my Dstv all together because I cannot continuously be calling and wasting money I don't have to call them every time for an issue they are creating. If I took a contract with you guy and the contract is binding why is there inconsistency on my bill? If I were not to pay my dstv for one month they will be very quick to disconnect my account and when I have to reconnect, I will be charge for a reconnection fee but they are not able to fix my problem I'm having with them. At this point I'm angry, frustrated and beyond livid with their so called service.
159 replies
60 months ago
Unhappy with the advisor and service offered
So I was introduced to this financial adviser Byron Trevor Fielies from Old Mutual in Pinelands, Cape town by a close friend. At first I was very skeptical about it but my friend convinced me to meet with him and decide whether to move forward with him or not. So I met with him and moved forward with him being my financial advise, this was early 2019. Things were good and smooth until late 2020 after the lockdown was lifted when I sent him an email, WhatsApp messages and voice not as well as text messages requesting to have a meeting with him about policies/portfolio but until now there has not been any responses. So I left it and then 2020 ended. suddenly in early 2021 I got a call from his PA to ask if I'm satisfied with my policies/portfolio so far, which I then said I am but not completely. So She informed me that she will send an email with a form giving Byron consent to my portfolio then he can arrange a meeting with me. I then informed her that I have been trying to get hold of Byron through his phone, email, WhatsApp and text message to no avail. she advised me to include my grievances when I reply with the indemnity signed form, which I then said OK will do. But even now neither have I received the email with the form nor any replies through the messaging channels that I contacted him on. The office number doesn't go through when I call it, when I called the branch they advised that there is no person with that name working there and even today when I called his personal number it goes to voicemail. AS a financial adviser he is suppose to go through with me about me portfolio once a year and nothing of that sort have happened since last year. I am dissatisfied with the service and upset that I have to go through all these. I am frustrated and annoyed with the bad service, the whole situation and not being treated properly as an old mutual client.
106 replies
63 months ago
Upset with takealot regarding their service
On Monday 22nd Feb I called FNB regarding the delivery of a credit card that I applied for on the 13th February 2021 and the consultant put me through to takealot for delivery arrangements, which was done. I then received numerous smses assuring me that the card will be delivered on 24th February 2021 before 5pm. I waited the whole day on the 24th, I didn't get any sms regarding a delay or even an email or a phone call. I proceeded to call them after 5pm and the agent told me that there is a delay and assured me that I will be receiving a call in the morning to get my delivery on the 25th Feb. I waited till past lunch time, no communication. I personally called FNB, who informed me that they will put me through to takealot to speak to them on which I refused. I then called takealot gave them my reference number and now again I'm being told there is a delay with the delivery of the card and it will be delivered tomorrow 26th February. Again no sms, email or phone call from anyone to inform me there is a delay. I mean why should I have to wait the whole day, waste my time, my money and energy calling for them to provide me feedback regarding a service that they are offering. If you are not sure when you are delivering the card, the least you can do is to be honest about it. Also communicate with me to inform that there is a delay rather than me having to call and speak to different consultants telling me it will be delivered the next day and the next day.
0 replies
65 months ago
Overcharged for black Friday special
I took a black Friday special with them last year for R499 and they sent me an sms and email to say my special will end on the 1 Dec 2020. On the 23 Nov 2020 I called them to enquiry about their black deals only for the voice prompt to inform me that the amount im going to pay on the 28 Nov 2020 is R638.50 so I spoke to an agent to find out why only to be told to call head office as he doesn't know why and there is no number for the pricelock department. I then called the head office, told them my issue and was told it will be escalated and will be called with 24 to 72 hours. Waited beyond the time given and wasted my money calling for them to explain to me why they are over charging me for 12months deal which has not ended till now no one has called me. Since 23rd Nov 2020 I have wasted my money on airtime calling and no one seem to be resolving my issue but today on the 29 Nov 2020 they still have debited my account R638.50 instead of R499. They are rather calling me to offer me another black Friday special but not resolving my over. Im am beyond upset, frustrated and angry with the service that they are offering at this point. It is easy for them to over charge me but should I not pay my bill, my dstv will be canceled and if I have to connect I will have to call them and also pay a reconnection fee as well. No one is making rectifying the mistake on their end or even have the audacity to call me back. Absolutely rubbish service
168 replies
125 months ago
Request for a refund
I sent through a list of things I wanted to them and I dealt with Angelo who sent me a quotation. The following day my carpenter went to the store and included other things and Angelo then told me the price on the previous quotation has changed, so I then requested him to send me an email with the full quotation and the final amount which he did and I then paid for everything. They delivered woods and when my carpenter came he found that something was missing from the things they delivered. When he went to the store for them to give him the missing item, they informed him I never paid for it therefore they can't give and when I called them to speak to Angelo I'm told he is on leave therefore I need to pay for the missing item since it was not included in the quotation. I need a refund for this because I was given a final quotation including the items my carpenter included. These people wants me to pay again for something that I was told is included in the quotation. This is not my issue but instead ais take from the salesman. Please kindly refund my money.
0 replies
130 months ago
Unnecessary deductions
My dad who is a pensioner subscribed to mtn caller tunes and after sometime noticed airtime being deducted from his balance so called mtn to cance l this caller tune. Spoke to a consultant name Bhule and she did assuring me that there will be no deductions or smses to my dad's number. A few weeks later my dad is still receiving the sms, called mtn to removed any promotional smses on his phone, which i was told that he needs to call, but when he did call they rather gave him a code to cancel this smses which he did. Although he has cancelled this caller tune on his phone mtn is still deducting money from his airtime and sending smses to his phone. Why do you say the customer cancel stop the smses as well as the caller tune yet you are deducting money from his airtime. He is a pensioner and it's not fair for you to be taking money unnecessarily for no reason. Please stop these or refund him is money. Thieves
75 replies
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