BD
Boitumelo D
Active since May 2020
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
WhatsApp service
I would like to thank Thandokazi for the lovely and speedily assistance regarding my query on WhatsApp. From Boitumelo
0 replies
10 months ago
KFC
I’m honestly upset and have never had such terrible experience from any KFC! I wanted to purchase a 21 piece and specifically asked for drumsticks and thighs ( off which I have never had issues with when it comes other branches ) a whole MANAGER gave us an attitude and told us “No that’s not going to happen “ with a stinking attitude at that. I continued to ask what’s the reason for not honouring our request she gave zero answers! I interact with clients on a daily and I know very well not to be rude nor give clients attitude! I don’t know how that lady is a manager and how she got promoted. I walked away without getting the name of the lady , I didn’t not purchase anything and I never will. Greenstone Mall KFC !!!
0 replies
23 months ago
Great service
Received great assistance from Mapula Khakhathiba early this morning. Many Thanks.
53 replies
24 months ago
**** service from claims
For the past 4 months I’ve been sending through the same invoice for claiming purposes, in the past 4 months I’ve been calling One Plan to process my claim and so they did after rejecting the claims. This month is the last month to claim under pre birth. Ive been given the run arounds since morning today. Bear in mind last week the refund was processed with the same invoice I’ve been sending. I called in today to find out what’s going on with last weeks refund as the communication I got via sms and email was quite different I’m told that the money was processed back to them as I did not withdraw the money so I asked for the refund to be processed again. The claims department have been giving me the run around and telling me that can’t process because there’s no stamp , mind you the invoice has a stamp from the Dr and I asked them to go back to their records and see what I’ve been sending them and if it’s not the same invoice, I’m told they can change at anytime and now they want a slip ! I told the consultants how is that possible because this is the same invoice and you have been processing the refund and the invoice is all I get from the Dr. I am irate at this rate because no superior can assist me because they not available which is just a blatant lie ! I’m heavily pregnant on top of that , I don’t need this nonsense!
106 replies
38 months ago
Claim
My husband and I are extremely disappointed by the assupol , my husband logged a claim on Wednesday for his father he got no response till date , what’s funny is that he got debited just to prove that the claim has not been dealt with nor is the policy mortalized! My husband and I regret taking out a policy with you guys , your service is extremely bad ! 48hrs+ has passed we had to make alternative ways to get money so we could bury my father in law with dignity. I WANT A RESPONSE BY TOMORROW DOC REGARDING MY HUSBANDS CLAIM. You take people for granted and if I don’t get a response I will escalate this to the arbitrator and my husband should be refunded the premium that was debited in his acc
56 replies
52 months ago
****ty services
I’m really upset with your level of your service I was just on your App chanting to one of your agents called Maseipone , she never assisted me with my query she just left the chat I rated her with angry faces because I was not assisted regarding my balance which makes no sense whatsoever after my debit went off early hours of today I went through all my transactions and it doesn’t add up because everything I’ve done money has been coming out instantly I went back again to the chat box no one assisted me no agent came through I’ve been sending texts on a multiple basis but zero response I’m really upset and I want proper answers as how the bank came to my balance which makes no sense to me ! I think it’s high time I move to another bank honestly
0 replies
72 months ago
Data depletion ( Sick and tired )
I think I’ve been patient enough with Vodacom and the depletion of data after a few seconds of loading it . This happens every month and I’m not the only one complaining about this. I always call Vodacom and they always give me the same instructions and no settings have been changed on my phone from when this started happening. They’ve told me to take my phone to a vodashop I did that, the technician that was assisting me couldn’t do anything as she tried all her best and was quite shocked at how quick the data depletes! My matter was taken to the main headquarters my complaint was closed without getting any feedback. I feel like that’s unethical and there’s no way you can close a clients complaint without giving them feedback! The data depletion has started again and it’s not like Vodacom doesn’t know about this issue and I’m sure as HELL not the only one complaining. I’ve come to the best platform to express this matter as calling Vodacom does not solve anything whatsoever!
210 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)