KN
Kamogelo N
Active since May 2020
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Ongoing *****ulent Activity and Lack of Response from ***** Department
I am writing to formally raise my concern and dissatisfaction regarding a case of *****ulent activity on my account that occurred on Saturday, 27 September 2025, at Canal Walk Mall, Cape Town. I reside in Johannesburg, and therefore could not have been responsible for these transactions. On the same day, I emailed the Contact Centre as the incident took place after business hours. The following day (Sunday), I contacted the Contact Centre and spoke with Manjulla Naidoo, who advised me to submit specific documents for the ***** department to commence an investigation. I comp**** and sent the requested documentation on Monday, 29 September 2025. Despite following these instructions, I received no acknowledgement or confirmation that my email was received, that my account had been secured, or that an investigation was underway. On 7 October 2025, I followed up telephonically and spoke with two consultants who were unable to assist, stating they had no access to the ***** mailbox and instructing me to “wait 24 to 48 hours.” To date, on 21 October 2025, I have received a statement reflecting an instalment that includes the *****ulent amount, as well as interest charged on this ****** money. This situation is not only unacceptable but has also negatively impacted my credit record, despite the matter being reported promptly and through the correct channels. Furthermore, your communication systems have proven ineffective. The ***** department has no direct contact line, and all communication must occur via email with delayed or no response. Additionally, the website chatbox is unhelpful and poorly designed for user support, further compounding the difficulty in resolving urgent matters like *****. Their conversational designers clearly ****med them, because my 3 year old can do a better job at creating an efficient chatbox
0 replies
25 months ago
I always get the bes...
I always get the best service from agents
53 replies
55 months ago
MTN is horrible
My contract SIM card has been disconnected to the network, even though I pay my contact monthly without missing any payments. I have no idea how I am supposed to receive phone calls at this rate because I cannot call / receive calls, if it wasn’t for the WiFi I would be totally offline. I have escalated this to the MTN contact centre and unfortunately for me they have been absolutely useless
0 replies
68 months ago
Frustrating, horrible service
Frustrating & horrible service I purchased a contract phone online 2 month ago and everything was done telephonically, the cellphone was then delivered 7 days later and I realized that the sim card is not rica'd, I then went to the MTN store in Greenstone (a month into purchasing the phone) I spoke to a Consultant telephonically and I was told that with 24 hours the simcard will be active, 48 hours later the simcard was still not active. This month will be my second debit order and basically I cannot enjoy the benefits that I am billed for.
0 replies
69 months ago
Nella Pre-owned - They sold an Engine faulty car
I bought a Ford Fiesta 2016 Ecoboost (Auto) 9 nine months into driving the car and finally taking it for a service the dealer found out that the engine is basically dead. Some plates in the engine have not been working, instead of the car working on 3 cylinders and only 2 are working. I called the dealership so that they can explain to me because clearly they sold a faulty car, I spoke to two white ladies and I cannot remember their names, what the owner (lady) basically said was " it is a used car so what did you expect ? go and claim with your warranty I have no received any form of help from them and they refuse to admit that they sold a faulty car, I bought the car in November 2019 and July 2020 the engine died ? how ?? The worst and rude people ever
0 replies
72 months ago
Essops Home Chamdor - Great service
I purchased furniture inline and I was assisted by an amazing consultant Kim Ntseke from Chamdor,she was very helpful and patient with assisting me and my husband. I had a great experience shopping there and I would definitely come back. Regards Mrs Ndaba
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)