KM
Karabo M
Active since May 2020
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
Unreasonable delays
A funeral claim has been submitted 72hrs ago but no claim number has been issued, yet the claim is allegedly “with management.” Said Slindile Tshabalala when I called the customer service! This fails TCF principles and the duty to process funeral claims promptly and without unreasonable delay. How is this with management when no claim number has even been provided to me ??????? The funeral is this weekend. I require immediate claim registration and payout.
371 replies
8 months ago
9 Months, a Non-Running Car, and a *****ulent Payout – I Will Not Be Silenced
I am finally ready legally, mentally, and emotionally to take this fight head-on. After being a loyal client since 2020, Auto & General failed me completely when I submitted my first-ever claim in 2024 for a hijacked and recovered vehicle. The vehicle has been a non-runner since the day it was returned. It was taken straight to my mechanic, who confirmed that the engine had been tampered with. Critical components were damaged, making it mechanically unfit to drive. Even the tow truck driver noted the same concerns at the time of recovery. And yet, Auto & General paid only R16000 covering surface-level items like a battery and windscreen —while deliberately ignoring the full extent of the damage. It has now been 9 months, and the car is still parked at my mechanic’s premises, untouched by any proper assessor from Auto & General. They made no effort to understand the true condition of the vehicle ,choosing instead to close the claim and leave me stranded. I have collected every piece of evidence from the mechanic’s findings, photos, and email trails, to statements from the recovery team. This was not a fair claims process. It was gross negligence and misrepresentation. Because I’m a woman with no mechanical knowledge, they thought I’d simply accept this — but I refuse. I am moving forward with legal action. This will also be taken to the public and media, because consumers deserve to know the truth. If you are considering Auto & General — don’t. Their failure cost me 9 months of transport, emotional stress, and serious financial loss. But I am no longer afraid. I will not be silenced
159 replies
15 months ago
Nonsense
Hai hai hai you know what’s Metlholo? Car track for you. I cancelled on the 9th of November but they still debited in December. I further cancelled on WhatsApp in December but they still debited in January. I keep getting countless mails from them. The customer care manager Siphesihle promised to sort the issue out to no avail! Am I being forced to continue with this contract? I provided sceeenshots of the WhatsApp but still nothing. How *********** are these people? I called yesterday to ask for their complaints department as the ombud needs to see I have complained before taking the matter to them and they told me they don’t have a complaints department . Is this why this company is unruly cos they don’t have compliance at all or respect to the law?! If this is not sorted by tomorrow I am taking further actions. What a joke
53 replies
17 months ago
Nonsense
To say I am livid is an understatement! 12 days later I have queried my double debit to no assist! This company is a **** and I am definitely taking this further. 12 days later, 3 hello Peter reviews and 10000000 calls later and still my refund has not been made!
56 replies
17 months ago
Bad bad worst service
I am still waiting for my money which they double debited! This is the second review I am writting of the same company within 2 weeks! This companies incompetency is shocking really!
56 replies
17 months ago
Joke joke joke!
They have started double debiting me again! After I wrote a review 2 months ago and they only stopped last month. Unfortunately, this month they have started again. I am done with car track. They lack basic compliance and processes! What nonsense is this? To return that money costs who? You better return the extra money you took immediately! What a joke of a company!
56 replies
17 months ago
Shocking Service, Lies, and Unrealistic Pricing – Avoid Auto & General
I have been a loyal client of Auto & General for 4 years and 8 months, paying my premiums on time and never making a claim. Unfortunately, my first claim has been a nightmare, exposing the true nature of this company. Auto & General is not about fulfilling their clients’ needs but about saving every cent, even if it means cutting corners and providing subpar service. Their assessment for my car is filled with unrealistic and absurd pricing. For instance, they claim a part costs R31.50, and a tyre costs R150—prices that are not even close to market rates or dealer prices. These amounts are completely fabricated and cannot be substantiated anywhere. To make matters worse, the assessor outright **** on the report about my car’s kilometers, further undermining the credibility of their process. Not only that, but they moved my car from Krugersdorp to Johannesburg, clearly on a mission to find the cheapest mechanic who would accept their absurd quotes. This process has caused unnecessary delays and shows that Auto & General prioritizes cost-cutting over quality or client satisfaction. My car requires genuine parts from the dealer due to its sensitive nature, but Auto & General insists on using ****, substandard parts that will likely cause more damage in the long run. This is not what I signed up for when I entrusted them with my insurance needs. Having insurance with Auto & General is like not being insured at all. Their actions have shown they are unreliable, *************, and only interested in saving money, no matter how much it compromises their clients. I will ensure to take this further and will have my car reassessed by a reputable dealer to ensure it is repaired correctly. If you’re considering Auto & General, don’t make the same mistake I did. Don’t wait until you have an unforeseen circumstance to realize how unstable and dishonest this company is. I am also seeking all recordings of 3 claims officers confirming 3 different claim amount totals . lol this company is a joke! I will not let this go and will pursue this matter until it is resolved fairly. Clients deserve honesty, transparency, and repairs that meet safe, roadworthy standards—not the cheapest shortcuts and outright lies
56 replies
18 months ago
What a horrible 4 years experience
I am actually astonished by car track services! My account was supposed to be credited a month ago but still hasn’t. I’ve called accounts and every consultant from customer service but no one seems to actually work! My account is debited 2 or 3 times a month! All I do is return the stupid debit orders! Doesn’t this company actually have compliance and quality? What the hell? Then I chat to them on WhatsApp and it doesn’t even get worse than this. OMG!!!!!!!!!!!!!!!!! Can this issue be sorted out
53 replies
19 months ago
Unprofessional conduct
What an unprofessional experience with Game keywest consultant or whatever she is “Nokuthula” payment was made at games 18th and email was sent of pop. On the 19th we go to fetch the goods they tell us to email mass mart head office for pop to clear before collection. We did that then we were told to call game keywest on the 20th to check if all is fine where Nokuthula tells us that she was not at work the previous day we must not ask her things she doesn’t know. She speaks over me as a client then when I ask her to speak with the manager who’s as assisting us yesterday she goes haeeeeeboooo. She switched to IsiZulu which I do not understand and I told her so and she said that’s her language so she doesn’t care. She literally dropped the call on my ear. Kept saying I am speaking to the wrong person. I am so shocked by this behaviour. Never buying my business stuff from game ever again what a bad business
53 replies
19 months ago
My wish is to cancel my qualification as a whole I am tired
I don’t know what to do anymore. Communicated with Milpark on their new help desk to get my updated statement and pop so I can be issued a refund after successfully cancelling a module due to personal health reasons. Instead they’re taking 2 weeks to provide with such. You can’t call them you must just follow up on the email to no response. It’s literally been since last week requesting on such. Again after submitting I’ll have to wait within 10 days to get a refund when I have told them how urgent this is. Why isn’t Milpark taking any of their students seriously? This is the only platform you get assistance from. If you write on hello Peter. This is absolutely ridiculous
106 replies
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21 (100%)