HK
Hendrietha K
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Unauthorized transactions and no customer support
I feel beyond frustrated. I had a old account with Vodacom about 3 years back. And this account was paid cash. Now from November my account gets debited without my consent or prior notification. To top it off I have been unemployed for the past 3 years. When phoning FNB they simple just shrugged their shoulders they cannot help. When phoning Vodacom gets placed through to a robot. And the contract number in question were deleted by Vodacom themselves. My partner took out a contract phone for me and him where funds get debited from his account Vodacom cannot be reached and have no written consent from me to debit account and FNB do not question bor notify me and just blindly allow transactions.
106 replies
46 months ago
Disgusted. Wors service ever
Good Day I am extremely dissappointed with the service from Vodacom subscriber and legal. I have contacted them on 07 Jul 2022 to inform that my contract as has expired and no longer working and wanted to set up alternative arrangements. Without contacting me they just blocked my sim card that I can not make or receice calls and that it shows my number do not exist. How do you have to work as a honest customer if you are treated like this. It is a sbsolute disgrace. I want a resolve today before end of business.
536 replies
49 months ago
Client nightmare
I have lodged a complaint after peiple phoning me but they can not get theough. And no idication of their calls shows on my phone. But can make calls. Up till now no response or fixing of this error. Even made arrangement where I want to settle account in full. But when you phone all you get is Tobi. Very dissapointing
180 replies
50 months ago
Angry
I have placed my account on hold due to financial restraints and in the month way ahead of time informed them again I will not continue with the account and cancelled my account. They daid they will phone which they never did and also deducted money on my account. Wnat my money back and this resolved today
0 replies
52 months ago
Frustrated
I feel frustrated. I contacted the bank on 20 December 2021 to reverse a transaction on my account as the purchase with the supplier has been cancelled. Feedback I got was that they can not do so as transaction has been acknowledged. But I have this correspondance from supllier below yet trnsaction on account for 19 December for R 780 remains unchanged. Dear Valued Customer, Per your request we have canceled your account from further billing to totalvideopass.com. Your access will expire on: Dec 21, 2021 06:33 AM Your credit card was not billed. An authorization hold was placed on your card for $48.12 and should drop within the next 3-5 business days depending on your card issuing bank. If you would like more information about this transaction, please contact our Customer Service Center, we are available 24 hours a day 7 days a week at 661-705-5056 or 877-201-9252
53 replies
71 months ago
Mad
I am beyond disappointed with the service II have received from Liberty life. It has been more than a year my account with them has been dormant and where have been struggling to cancel my policy and get back my retirement fund to invest as I see fit. Yet they do not want to send me the things I need and block me at every corner to get back which is mine and which they only manged for me. I want this resolved today and my things paid back to me as I can no longer trust that my best interest concerning my fund s carried here without having to explain where I am taking my funds too
105 replies
72 months ago
Aggravated
I have been struggling for over a year to get my policy cancelled and my investment paid out. This account have been dormant for more than a year and everytime I contact them they do not even bother to respond or have stories to cancel my things. I want out today and my investment paid back a.s.a.p
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
2 (28.571428571428573%)
2 Star
3 (42.857142857142854%)
1 Star
1 (14.285714285714286%)