SS
Sonia S
Active since Jun 2020
12
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Reviews
12 reviews16 months ago
Disappointing service even in death
I have been trying to desperately speak to a human being in the deceased estates homeloan department. It is impossible to deal with First National Bank when it comes to deceased estates. Their excuse is that they are under tremendous pressure and the turnaround time is 31 days. Not everything can wait 31 days and there are plenty of unemployed people in South Africa who could assist with the backlog.
112 replies
27 months ago
MODIMOLLE/ UNAVAILABLE
Good Morning I have been trying to talk to somebody at the municipality regarding a fine that was paid and allocated incorrectly. It would be grand if they answered their phones or had an email address that actually existed.
0 replies
41 months ago
EXRTREMELY AGGREVATED AND FRUSTRATED AND TIRED
FNB must currently be the most frustrating bank to have to deal with. their secure chat platform does not assist clients who are not resident in SA. After having spent 4 hours at an FNB branch and having been given authority as well as signing powers on a NON RESIDENT account, we are unable to obtain from this bank copies of interest certificates for tax purposes. Also, even after speaking to agents in that department telephonically and ending emails to their nonresident email address, we have had no reply. How do we as South Africa expect to receive overseas investments when the service delivery of our banks is non existent. The non resident center is apparently a virtual branch.....so virtual it doesn't seem to exist!!!!
132 replies
42 months ago
INCOMpeTANT JET STAFF
I have been assisting a colleague of mine who has had a Jet account for about 12 years. Whilst her parents were alive she took out funeral cover for them with Hollard, payable through her Jet account. Her mother passed away in 2014 and she claimed and was paid out. She asked them to continue with the policy on the life of her dad alone. However the premium was never reduced. Her father passed away last year and she claimed and was paid out. She requested that the policy be cancelled. She noticed that there was still a balance on the account and on enquiry was told that her account was being utilized by somebody else to purchase airtime. She went to the police and made an affidavit to the fact that she never received any such airtime. Clearly Jet did not act on that either. She saw that her account was just increasing every month and kept quering it. Jet then brings to light that the insurance was not cancelled and she is in arrears. She told them that she requested the policy to be cancelled and they refunded her 3 months worth of premiums. Now they call to collect their debt and make payment arrangements. She correctly told the lady that she is not paying for the incompetance of the Jet/Hollard staff and that the funds should be credited. Jet continue to harass her on a daily basis and this is totally unacceptable. JET- SORT YOUR ACCOUNTS DEPARTMENT OUT!!!
132 replies
42 months ago
EXTREMELY FRUSTRATED FIRST NATIONAL BANK CLIENT
The people working at the "virtual branch " of FNB, being the non resident center are in no way helpful. One just gets pushed from pillar to post trying to sort out issues for clients who are non residents. This even when all the mountains of paperwork has been completed and relative authority has been given. I currently have 2 clients with monies at FNB, and going into the bank wasting time in the queue is not an option for busy professionals. It is disgusting that an individual is not even able to make an appointment with somebody at the bank, or even speak to a person from their branch without going and taking a ticket. How does one get things done for non resident clients? Would the bank prefer that these clients disinvest? Are non resident clients not privvy to a personal banker? How does an authorized person deal with an issue/query on a non resident account? Is there anyone out there who will listen?
133 replies
45 months ago
Being fobbed off
I want to cancel an insurance on my credit card balance and have been put through to about 10 different departments because nobody can assist. Please bear in mind that this was a product offered by the bank themselves. It is terrible how nobody actually takes the time to listen to what the client is requesting.
134 replies
49 months ago
OTP is not for your protection.
Clients at Standard Bank are not seen as people and individuals. When a fraud occurs on your account and an OTP is utilized please note that the profile of the person who holds the account is not taken into account at all. The OTP system has not been put in place to protect the individual or client, it has been put in place to cover the Bank. Please also note that the Bank is very well aware of the modus operandi of the fraudsters, but it seems the are oblivious to protecting themselves against them.
74 replies
58 months ago
WHAT Now???
They have canceled flights that were booked through Kulula and now I get aa message that all Kulula are not flying These flights were for work reasons.. NOW What???
53 replies
59 months ago
TERRIBLE CUSTOMER SERVICE
We are administrators of an estate which happens to have an ABSA account which needs to be closed. The account is in the name of a CC and whilst the Private Banker has been emailed the request more than once, he does not have the courtesy of either replying to the email or giving us a call. ALL relevant documentation has been supplied as we deal with winding up estates all the time.
106 replies
61 months ago
UN ORGANIZED TRANSITION OF CREDIT CARDS AND UNHELPFUL STAFF
Gooday I have tried to contact ABSA on numerous occasions and have had nothing but terrible client service. I kept getting messages that somebody would call me with regards to the change over from Virgin Money to ABSA. To date I am still waiting. Next thing I know, my card has been deactivated. Now I get told I have to re -apply for a credit card if I want one. Seriously!!!! If this is the type of service one is getting from ABSA, I think I will take a miss on that offer!!!! They should take into consideration the fact that ABSA and VIRGIN MONEY made this decision and not take it out on the public. Disgusted
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
8 (66.66666666666667%)