VM
Veronica M
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews35 months ago
Excellant Service!!!
Afristar went above and beyond excellence, when they assisted us in resolving a huge mess created by Calthol clearing company, that kept telling us that they had cleared our stock but actually handn't and then we incurred 3 weeks worth of dimarrage due to this. Afristar went out of their way and managed to actually clear our stock and got it released for us. A big shout out to them and we will defiantly use them in future. THANK YOU!
0 replies
35 months ago
Calthol - Deserve a negative star rating!
Unfortunately we cant give a negative star rating as that is what they deserve. We have tried to go about getting our money back from them the civil way but needless to say to no avail. I see they don't even bother answering to all these reviews. Pity we can't all sue them together as they do in America, then that may stop them from continuing their business ethics, or rather lack of ethics. PLEASE be careful as they told us they cleared our goods, then after alot of back and forth, we found out that they hadn't done so and had incurred us demurrage charges of close on 3 weeks. So we had to repay clearing as well as demurrage to get our stock. We are very grateful to Afristar that were phenomenal and helped us resolve this mess - thank you yet again to them - a company worth supporting!
0 replies
66 months ago
FNB Business client Services
In short - We are trying to get a bank code on our business account for a supplier because FNB says our account doesn't exist when the supplier put in a request. I called - got the relevant forms to complete, which was done and emailed. Got a ref number and told that turnaround time was 24 - 48 hours. After 48 hours I get a message that the ref is closed as I did not provide them with the same info that was on the form first submitted. I resubmitted the correspondence. I then get a mail back asking again (third time now) for the info and what acc can they use to charge for the request. I should be asking them to pay delay in business operation seeing that we nearly 2 weeks awaiting a bank code for an account, that they say they cant find but have no problem finding when charges need to be debited. If this is how their business division is being run, I hate to know how the poor private people are being treated. Its unacceptable for the fees we pay!
168 replies
68 months ago
Minus 5 Star rating
We are now 10 weeks down the line and unless I posy here - I get zero feedback from this company. I actually have no words - do comprehension that a company has no regard for their customers. All it takes is a 1 min email to update the progress or 2 min in chasing it up with the relevant people that can actually resolve this issue. As said before we don't have millions of dollars backing our company so we are dependent on turning over our stock that you holding onto for the past 10 weeks. P/S My number is at the bottom of all these posts and not even a call.
53 replies
68 months ago
Top Notch Company
What an absolute pleasure dealing with DHL. Before the actual parcel has reached the country, you already have your invoice for duties etc. You pay it on their portal, there is always an estimated date of delivery which really helps my planning of the next load. Once paid, you call them and ask if it can be dispatched asap on arrival and there is NEVER an hesitation to assist with this. You can reach their call center within a few minutes. They may be a little more expensive sometimes but it is worth every single penny - every single time! Thank you and well done!!!
0 replies
69 months ago
Fedex - don't even deserve 1 star
I wish there was a way to actually give them no stars. My parcel has been with Fedex for 7 weeks now. I have called and mailed, it has supposedly been prioritised on 3 international systems and still nothing. When I do speak to them, which is not often as all numbers just ring, no reply. I get told its been held by customers for inspection, since 6 july. Surely you have a working relationship with customs to try and resolve issues like this. It is stock that I could of sold 5 times over. When they reply to my mail - its always we working on it, we escalating it etc. I am open to any suggestions to try and get my stock delivered - PLEASE!!!
106 replies
71 months ago
Churchills I. E. poor service even from management
On the 15 June I made a booking to send a package to one of our clients in Zambia. After phoning and speaking to the operational manager and their International manager (phoned at least 10 times) and having been promised they will get back to me, I have not been called back once, and have no idea where the package is. Obviously I have a very irate customer in Zambia who i can give no information to... It is unacceptable that even Churchills management acts with such lack of professionalism and courtesy. I need answers urgently!
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)