JL
Janet M
Active since Jul 2020
9
Reviews
0
Industries
Reviews
9 reviews61 months ago
Vodacom - absolutely shocking
Once again Vodacom you have done it again!!! I called on 01 March 2020 to cancel all of my contracts. I was ringing from the UK. I spoke to a very helpful gentlemen but got cut off so did not get his name but I did call back and I spoke with Lestego at 12:20. I re she confirmed it was in the system and she would escalate it. I received an sms to say that Ï would receive an SMS and email with my exact cancellation or conversion dates. Until such time, your contract cancellation is not confirmed. (I received this at 12:24) I heard nothing so I called again and spoke to Norman 24 March at 15:00 hours. He confirmed he could see the cancellation was in process and assured me it would be done. I received the same type of SMS at 15:08 and have heard nothing since. I am in the UK and put my new sim in my phone but a friend alerted me that my phone was not disconnected (via my daughter here in the UK) as she tried to call me. I did advise Normal on my last call that I would not be paying any further from end of March as I was no longer in RSA. Well I have just checked my Sim and it is indeed still connected!!! VODACOM CAN YOU NOT UP YOUR GAME!!! I am under NO obligation to continue any contract with you. Not only have they all expired and I did not accept any upgrade but I have given you three calls from the UK (at my expense) to cancel this yet you have the audacity to ignore me because you wish to maintain my phone lines while I dont!!!
53 replies
65 months ago
Very bad service
Shocking Financial and Customer service.
0 replies
67 months ago
Service above and Beyond
Huge shout out and many thanks for timeous assistance, excellent customer service and support especially to Shameemah Ahmed Aboo, Claims Consultant. Well done you are an asset to your company.
53 replies
69 months ago
Thank you for excellent service
Thank you Inge for excellent service you are a credit to the winery.
0 replies
69 months ago
Tilley Doors HOPELESSLY SLOW
I am so fed up with this company NEVER use them for a garage door, they say they are going to do things and come and they don't, they are SO slow to respond and just full of nonsense.
0 replies
69 months ago
VODACOM SHOCKING ONCE AGAIN
Do you remember I put on this channel Vodacom - I had contacted them beginning June by email as their customer care did not reply to calls and you just held on and on then in July after broadcasting this dreadful service I was contacted by Buzwe from Customer Care who apologised and said this service would be terminated immediately and there would be no charge for July due to there lack of response due Covid blah blah,,,WELL I am now receiving email and calls requesting outstanding payment for the service I was terminating end May and after all the effort to follow up beginning June, the follow up in July via Hellopeter and NOW BACK TO CHASING ME FOR OVER DUE PAYMENT IN AUGUST AS THEY HAVE CHARGED ME FOR JULY....... Come on Vodacom catch a wake up.
212 replies
70 months ago
Thank you to Don and Pinky
Huge thank you to Don and Pinky for their help with my shopping on Tuesday. It is a pleasure to deal with you and I will be sure to call again.
0 replies
70 months ago
Well done Damien Matrix Warehouse
Huge thank you to Damien who was so helpful to me with my laptop problems which are all now resolved. Thank you Damien, your Customer Service is excellent and Matrix is lucky to have you.
105 replies
70 months ago
NO RESPONSE VODACOM
VODACOM YOU ARE SHOCKING!! I would like to place on record that I was advised on 15 June that an agent would call me back with regard to cancellation of a data contract that had expired. I was told an agent would call me back from cancellations department as I had gone through to sales. No one called me back. On 29 June I called and held on for over one hour. On 30 June I called and held on for over one hour. On 01 July I called and held on for 26 minutes before, in my frustration, I went to the Vodacom shop in Pinecrest, Pinetown, Durban, putting myself at risk with this covid around, where I had to wait 40 minutes and pay for the displeasure by way of the cost of parking. The Consultant who attended to me held on for 25 mins waiting for someone to answer to the phone as he could not activate cancellation without calling the centre. I was also advised that I would have to pay for July. I was more than annoyed and called the Manager, Yasheer, and advised him that not only would I complain BUT that I would most certainly NOT be paying for July for this Data package since Vodacom cannot be bothered to attend to me. He instructed his staff member to log the service request in an attempt to get some response , I now have a reference number. I still have not heard anything back at all. Covid 19 might be an excuse for slow response but it is NOT and excuse for no response at all.
630 replies
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4 (44.44444444444444%)
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5 (55.55555555555556%)