CD
Charlene D
Active since Jul 2020
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Dishonest, ********* and lying all requirements to work at mweb
Escalated complaint dated 1 March 2025 MWB 30520967 taken by Unathi, NO contact made by sales to discuss for ********* behavior of sales agent for not disclosing all costs involved. New Escalated complaint MWB 30666428 taken by Halige, who should not even be allowed to take calls until he has mastered how to use a telephone and tell the truth. He confirmed that, according to the records, the sales department had called, however, I had received no such call and promptly cut the call when advising he was placing the call on hold. Calling back, spoke to Warda, complaint MWB 30666500, who advised that Unathi had closed the call logged on 1 March 2025, which would explain the reason for not receiving a call back from the sales department, however, not explain the reason for Halige's dishonesty. Now for the test mweb, will you have the guts to call!
0 replies
14 months ago
***** by FNB!!
After spending 2 days on your "secure chat" and not receiving any assistance from Khanyisile, Lebohang, Gwendaline, Vimshana, Lindy, Mahlatse and Makwetle. Not to mention the time and money spent on phone calls to the premier banking suite, loans department etc. It would appear that all they can do is shunt you from pillar to post, and when you contact the ***** department, they do not want to take details against FNB. Well FNB, by the looks of what is being reported on social media, customer service is no longer a priority to management and staff of your organisation. Sad to see the downfall of what was once an amazing bank.
213 replies
17 months ago
Where are the ethical advisors?
Discovery, your services leave much to be desired! After receiving substandard advice when signing up with your medical aid earlier this year, I took up your offer "Let the qualified agents of Discovery Connect, as your health plan adviser, review your membership this year to check all the benefits of your current plan still meet your needs." However, I have received no response to 3 emails sent and no response to 2 phone calls where the request had been escalated for an advisor to contact me. One has to ask, are there "qualified advisors"? or, are discovery members only seen as cash ***s as what is promised at sign-up does not follow and by the time we require the benefit it is too late? I await your call.
112 replies
17 months ago
Stick to your word!!!
Worst experience ever! Made contact on Monday 25 November '24 to downgrade services, spoke to Brenda and was advised that all would take place from 1 December '24. At 17H30 had no services whatsoever, made contact with the technical dept. and was advised that this can happen with the changes that take place, but they would do me a favour and re-connect my services. I called again on Tuesday to find out a few details as I felt that Brenda had not been transparent with the details given on Monday. Received a call back from retentions manager Cindy Moosa who had advised that what I had experienced was the exception to the rule and that the changes had been effected and my account had been credited for the change in service and the amount already paid and due to the inconvenience would credit the first months' subscription. Not two minutes later I received a call from Brenda, who was very confrontational and advised that the technical dept. **** and that the issue was due to Vumatel as they had issues from 16H00 on Monday and that it was not their problem. Well, the full month's subscription at the old fee was charged before the actual agreed date. Now when I call on a Saturday to cancel the service due to ********* behavior and dishonesty you can't even do that as the department is closed.
0 replies
19 months ago
Never again
Bryte Travel Insurance - I would like to express my disappointment with my recent experience with Bryte Travel Insurance. While the initial process of taking out the insurance was smooth and impressive, the claims process has been frustratingly poor. Submitting a claim is anything but user-friendly, especially when dealing with lengthy documentation. Additionally, the "claims specialist" assigned to my case displayed a concerning lack of communication skills and failed to thoroughly review all submitted documents. Furthermore, there were significant issues with calculating my claim payout. This experience has been extremely disappointing, and it has left me questioning my choice in travel insurance. I will think twice before opting for Bryte again in the future.
53 replies
42 months ago
Courier or not to Courier? that is the question!
By far the worst courier company within SA. Have no idea why financial institutions make use of there "non-service". Requested documentation to be collected at a specific time and place as I am on the road all day. They expect me to be in a place for a minimum of 4 hours or to give them clients addresses where they can make the collection, which is in contravention of the POPI Act not to mention that again I will not be there for 4-hour period which is what they require. Call centre agents only know how to put you on hold or "transfer", which I guess is code for I'm cutting you off. What ever happened to customer service?
264 replies
45 months ago
No service
Well, where do I start? Instructions not followed. Request for confirmations not received. When alarm activates, no calls made by control room. Dishonest staff. General no care attitude towards clients or doing job well
0 replies
70 months ago
DON"T SIGN UP WITH ADT!
I am aware that ADT don't respond to these complaints however I hope I can add value to someone looking for a security company. What ever you do, do not sign up with ADT!! Their service has deteriorated to non existent. Alarms activated and no response from monitoring center, so I have to ask; why have a security company? You can lodge complaints and no one comes back to you, this also includes senior executives of the company. The rot starts at the top and has filtered all the way through the company. so, whatever you do don't sign up with this company under any circumstances!
105 replies
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