Active since May 2009
Following on my previous review of Douglasdale police station, i have had need to go in there a few times in the past week. The reception desk and staff remains unwelcoming, however I have had excellent and efficient service from all of the other police staff on duty. Constable (?) Mabe was particularly friendly and helpful. The communication of the case number and follow up call by the instigating officer were also both efficient. Thank you and keep striving to even higher service levels.
At Fourways Mall Thursday for over 40 mins so far. It's lunch time and only have one teller and a queue of 8 people. Staff lunches ar more important than customers at lunch time.
I wonder if those in the police service at a police station realise that for many who go there for a reason are stressed by the circumstance that brings them there. There are those at the Police station come across so bored and non interested in the issue, merely doing the bare minimum of what is required . I have very good service at Douglasdale police station, but the attitude today was not good at all.
I could write pages on the poor service I have received, However, customers experiences do not seem to be important to MTN. High marketing spend to get customers then, not look after them. One star or less is my feedback
I have previously written a review about the Fourways. I have since been contacted by James from the organisation (not the branch) whose service in investigating my complaint and providing feedback has been very good. Hence the re-rating.
I would not trust and recommendations or accept any quotes given by Car Care Clinic Fourways.
I was very impressed after my first consultation with the level of care and attention I received at FWAC from Dr Bart Kurek. Informative, professional and extremely helpful.
The saga continues with MTN.... but today it has an interesting element of absurdity. On Saturday morning at 07h01 MTN emails me a survey to ask how I found their service. Yes, an opportunity to tell them what I think. I open the email at 08h30 on the following Monday morning and choose to do the survey ..... MTN's response "We're sorry. The survey to which you were invited has expired." So I didn't look at my emails over the weekend and so did not respond quick enough for them - so much for wanting my opinion. I know dislike them even further - don't ask for feedback and then not let me give it - great customer PR!
I hate MTN (even more than I hate all cell phone companies). If they spent somw of their enormous marketing budget on customer service, they may have more customers by choice, not by luring them in. My cell phone was stolen so.... here goes 25 mins trying to get through, find the right number to dial (135 the general no. is the only one they have easily on the web - "just call 135" , difficult if no cell phone! Try 082 135 , a hint). also found a 180 number supposedly for lost phones - not available try later go through all the menus , approx. 2-3 mins each, wasting my time so they do not have to waste their time employing more staff, telling me things about if I want.... for30 seconds a time, when it is not what I want while waiting for the right option) to come to get to an point of option to speak to the oddly title "Service Champion", by "please dial Zero" ..... only to be told "invalid option!!! But there is an option to Port your phone - less critical but more income generating, than blocking your stolen phone. That is not income generating, so we let you wait in a queue going nowhere! Still trying to get through....
"I have been trying to cancel my contract since August, with no joy. The email address given on the website is cancellations@mweb.co.za my email keeps bouncing back. Who else can I contact. I have tried phoning, by the time you get to the final prompt, I get cut off" This is a review from nearly a year and there are some older, yet this is not addressed by Mweb. I am having exactly the same problems - the email address still bounces back and trying to call them is a farce. DOES MWEB CARE about their customers, other than signing them on?
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